Experience

Topps Tiles

• United Kingdom
• Retail
• 500 - 600 Employee

• Store Manager

  • Oct 2021 - Present

  - KPI Management for 3 direct reports - Up to 5 team members - Up to £1million turnover - P&L Management - Responsible for all aspects of the store including H&S, inventory control, Order management, compliance, merchandising and promo installation. - 7 months experience as a Superstore Manager - Responsible for hiring, training and development of Team Currently working towards a Level 4 Apprenticeship qualification in Retail Management - KPI Management for 3 direct reports - Up to 5 team members - Up to £1million turnover - P&L Management - Responsible for all aspects of the store including H&S, inventory control, Order management, compliance, merchandising and promo installation. - 7 months experience as a Superstore Manager - Responsible for hiring, training and development of Team Currently working towards a Level 4 Apprenticeship qualification in Retail Management



Baird Group

• United Kingdom
• Retail Apparel and Fashion
• 100 - 200 Employee

• Assistant Manager

  • Sep 2021 - Oct 2021

  Assistant Manager in training for Suit Direct at West Quay Shopping Centre, Southampton. - Personal shopping - Wedding Parties - Measure and Fit - Visual Merchandising - Range changes and promotion install Assistant Manager in training for Suit Direct at West Quay Shopping Centre, Southampton. - Personal shopping - Wedding Parties - Measure and Fit - Visual Merchandising - Range changes and promotion install



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Manager (Dual Site)

  • Jul 2021 - Sep 2021

  - Extension of KPI tracking and performance reviews for an additional store in lieu of a Store Manager- Providing Sales support - Ensuring Merchandising principles and pricing standards were kept up to date

• Assistant Manager

  • Nov 2018 - Sep 2021

  - KPI Management for 8 direct reports- 25+ Team members- £15 million turnover- 3 Sales Colleagues in 10% of the company (£1million + in personal sales)- Operations colleague Manager with 3 direct reports that were responsible for restocking, stock counts and ensuring deliveries were processed efficiently. - Measures put in place reduced YOY stock loss by 40%- Extensive Leadership and Emotional Intelligence training- In-store Microsoft Elite Trainer- Working with Apple Business Manager to deliver effective sales training and to better product knowledge - Responsible for Merchandising implementation of new ranges and promotional POS, including co-ordinating deliveries through DHL and Gatwick Security. - Gatwick Security clearances for new passes for staff, contractors and day visitors.- Implementation of Covid Safety measures set out by UK government and the airport in-between lockdowns- Ensuring site security Show less



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Minecraft Architect

  • Mar 2020 - Sep 2021

  2020 Lockdown: In a world where we couldn't meet face to face, we created a world of our own.- One of the original core team of contributors to the creation of the Microsoft Realm- I took on a project to build an Airport and plane with a corresponding holiday island for a Holiday Themed evening on Teams, with guest speakers from HP. We had goody boxes shipped to us for mini games and competitions. - I built a scale Football stadium for training mini games.- We had a building channel on Discord so we could all meet remotely and work together on building large parts of the map, including the Christmas themed "Windows Wonderland"- The team of architects were invited to appear on a live stream showing off the Realm and creations to the Facebook following and other Social Media platforms. - As time moved along, we welcomed retail programme partners at John Lewis and looking to open the training platform up to ther retailers that worked with Microsoft across more countries to be used as an engaging way to teach the tech specs and features of new hardware and M365 updates. Show less

• Gold Rank - Microsoft Elite

  • Apr 2019 - Sep 2021

  - Rookie to Gold on the Microsoft Elite Retail Partnership programme within first year.- Delivering Training to 25+ team members on the hardware features of Microsoft Surface products.- Sales coaching 1-2-1 and in 30 minute taster sessions on matching the right product to each customer, along with the compatible accessories which would enhance the customer experience. - Exceeding Sales targets set by Microsoft lead by effective training delivery- Trip to Microsoft HQ, Reading, for an experience day and Awards Evening. Show less



Evans Cycles

• United Kingdom
• Retail
• 200 - 300 Employee

• Assistant Store Manager

  • Dec 2017 - Nov 2018

  - KPI Management for 2 direct reports- £5 million turnover- 20 Team members- Responsible for stock file accuracy- In store trainer and BikeFit expert - Working in synergy with workshop manager and mechanics to ensure high quality builds and repairs in a timely manner by effective time allocation in workshop diary, freeing up build time for when we needed fast turnarounds. - Training 2 direct supervisors on operation tasks and warranty processes.- Responsible for in-store warranty claims- Responsible for Visual Merchandising and Promo installation- Stepping up to manage the store in the Store Manager's absence Show less

• Clothing Merchandising Admin Assistant

  • May 2016 - Dec 2017

  Assistant to the Clothing Merchandising team, personally responsible for managing auto-replenishment to stores and keeping suitable levels in the warehouse to service the website. Report Building and maintenance for Area Manager/ Director level and all categories of Merchandising/Buying.I managed stock returns from stores, the exit strategy for legacy stock and building the report that kept tabs on inbound stock ready for season launch. I worked with the own brand clothing design team to generate the quantity to order for a brand new range of FWE shoes based on historical sales and forecasted performance. Show less

• Store Supervisor

  • Aug 2015 - May 2016

  Primarily responsible for day-to-day stock management and taking the customer service lead. I assisted with bike builds occasionally and attended BikeFest annually to experience riding all classes of bikes and to test the new range.

• Store Supervisor

  • Mar 2014 - Aug 2015

  I was responsible for the team training for new products and services. I attended training sessions such as Bike Fitting and other relating to products; these were relayed to the team in store. In this role, I took the lead with Promo installations, store standards and stock management.

• Salesperson

  • Jan 2014 - Mar 2014

  This role included selling direct to customers, processing deliveries and installing promotional materials on a Part-Time basis



Crawley Borough Council

• United Kingdom
• Government Administration
• 200 - 300 Employee

• Casual Playworker

  • Aug 2011 - Mar 2014

  This role involved taking part in play, organising games and activities for children, promoting the ethos of "learning through play." We created safe environments where children were supervised and cared for, meeting their social, emotional, recreational and physical needs. This role also included money handling through the operation of a tuck shop. Party Host: This was a weekend lone "Key Holder" position which involved being a paediatric first aid trained staff member in charge of the grounds of the Play Site. Each party was a 3 hour slot that catered for up to 100 people, inclusive of children and accompanying parents. Show less