Experience

Uribe Refuse Services Inc.

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Human Resources Director

  • Nov 2021 - Present

  Directs the functional areas of Human Resources including, but not limited to recruitment, maintaining personnel files, employee relations, job evaluation, compensation management, benefits administration & structuring of benefit packages, organizational development, workers compensation, safety, training, AAP/EEO and special projects, and oversees overall employment needs. Supports employee development, designs onboarding procedures, objectives, forecasts staffing needs, mitigates risk, &… Show more Directs the functional areas of Human Resources including, but not limited to recruitment, maintaining personnel files, employee relations, job evaluation, compensation management, benefits administration & structuring of benefit packages, organizational development, workers compensation, safety, training, AAP/EEO and special projects, and oversees overall employment needs. Supports employee development, designs onboarding procedures, objectives, forecasts staffing needs, mitigates risk, & manages budgets. Develops strategy and drives implementation of activities that creates employee engagement and improves the company's profitability and success. Establishes the company wage and salary structure, pay policies, and oversees the various systems within the company including bonuses and raises. Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention. Implements strategies that support business growth, improves morale and employee retention, enhances safety and wellness, strengthens relations between staff and managers, attracts the best recruits, and promotes the company's values. Manages the development and maintenance of the Human Resources sections of both the internet via social media, particularly recruiting, culture, customer relations and company information; and intranet sites. Coordinates company relationships and use of insurance brokers, insurance carriers, pension administrators, and other outside sources. Identifies and monitors the company's culture so that it supports the attainment of the company's goals and promotes employee satisfaction. Counsels the management of different departments by providing advice on managing employees and cultivating the ideal culture. Show less Directs the functional areas of Human Resources including, but not limited to recruitment, maintaining personnel files, employee relations, job evaluation, compensation management, benefits administration & structuring of benefit packages, organizational development, workers compensation, safety, training, AAP/EEO and special projects, and oversees overall employment needs. Supports employee development, designs onboarding procedures, objectives, forecasts staffing needs, mitigates risk, &… Show more Directs the functional areas of Human Resources including, but not limited to recruitment, maintaining personnel files, employee relations, job evaluation, compensation management, benefits administration & structuring of benefit packages, organizational development, workers compensation, safety, training, AAP/EEO and special projects, and oversees overall employment needs. Supports employee development, designs onboarding procedures, objectives, forecasts staffing needs, mitigates risk, & manages budgets. Develops strategy and drives implementation of activities that creates employee engagement and improves the company's profitability and success. Establishes the company wage and salary structure, pay policies, and oversees the various systems within the company including bonuses and raises. Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention. Implements strategies that support business growth, improves morale and employee retention, enhances safety and wellness, strengthens relations between staff and managers, attracts the best recruits, and promotes the company's values. Manages the development and maintenance of the Human Resources sections of both the internet via social media, particularly recruiting, culture, customer relations and company information; and intranet sites. Coordinates company relationships and use of insurance brokers, insurance carriers, pension administrators, and other outside sources. Identifies and monitors the company's culture so that it supports the attainment of the company's goals and promotes employee satisfaction. Counsels the management of different departments by providing advice on managing employees and cultivating the ideal culture. Show less



Q2 Open

• Lincoln, Nebraska Area

• Client Support Manager/Escalation

  • May 2019 - Jul 2020

  Created, defined and developed process & procedures for multiple facets of the client support department that drove efficiency and consistency in support. Passionate for improving processes and committed to customer satisfaction. Delivered superior customer support experience to Q2 customers. Managed, addressed, and deescalated client escalations. Engaged in continuous improvements (including but not limited to processes, team, customer service, methodologies, and capabilities). Developed and… Show more Created, defined and developed process & procedures for multiple facets of the client support department that drove efficiency and consistency in support. Passionate for improving processes and committed to customer satisfaction. Delivered superior customer support experience to Q2 customers. Managed, addressed, and deescalated client escalations. Engaged in continuous improvements (including but not limited to processes, team, customer service, methodologies, and capabilities). Developed and maintained effective relationships with customers. Served as the escalation point for multiple support levels, and as backup for other management team members. Worked with other Q2 departments on initiatives that drove down case volumes or overall time to resolution. Identified and removed staff roadblocks. Developed and grew advanced knowledge of technical support concepts and practices. Analyzed results via regular reporting metrics and used those metrics to drive support members and process improvements. Shared knowledge on Confluence site and other internal vehicles and encouraged staff use for future like situations. Met and exceeded team and individual metrics that lead towards Q2 and executive management objectives, ensuring that all security, availability, confidentiality and privacy policies and controls were adhered to. Developed and maintained effective relationships with other departments. Managed staff onboarding, including interviews and new team member selection processes. Managed individual and team performance expectations and goals. Exemplified the Q2 corporate culture and spirit. Regularly coached staff and maintained employee development and satisfaction. Achieved team goals by maximizing the success of the team members through motivating, rewarding, and coaching. Drove the team towards the vision, direction, and culture of Q2 and the support organization. Show less Created, defined and developed process & procedures for multiple facets of the client support department that drove efficiency and consistency in support. Passionate for improving processes and committed to customer satisfaction. Delivered superior customer support experience to Q2 customers. Managed, addressed, and deescalated client escalations. Engaged in continuous improvements (including but not limited to processes, team, customer service, methodologies, and capabilities). Developed and… Show more Created, defined and developed process & procedures for multiple facets of the client support department that drove efficiency and consistency in support. Passionate for improving processes and committed to customer satisfaction. Delivered superior customer support experience to Q2 customers. Managed, addressed, and deescalated client escalations. Engaged in continuous improvements (including but not limited to processes, team, customer service, methodologies, and capabilities). Developed and maintained effective relationships with customers. Served as the escalation point for multiple support levels, and as backup for other management team members. Worked with other Q2 departments on initiatives that drove down case volumes or overall time to resolution. Identified and removed staff roadblocks. Developed and grew advanced knowledge of technical support concepts and practices. Analyzed results via regular reporting metrics and used those metrics to drive support members and process improvements. Shared knowledge on Confluence site and other internal vehicles and encouraged staff use for future like situations. Met and exceeded team and individual metrics that lead towards Q2 and executive management objectives, ensuring that all security, availability, confidentiality and privacy policies and controls were adhered to. Developed and maintained effective relationships with other departments. Managed staff onboarding, including interviews and new team member selection processes. Managed individual and team performance expectations and goals. Exemplified the Q2 corporate culture and spirit. Regularly coached staff and maintained employee development and satisfaction. Achieved team goals by maximizing the success of the team members through motivating, rewarding, and coaching. Drove the team towards the vision, direction, and culture of Q2 and the support organization. Show less



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Branch Manager / Vice President

  • Jan 1992 - Mar 2014

  During my 23 year career at USBank/First Bank/First Tier Bank I held several positions. Universal banker (in store), traditional banker, licensed investment banker, senior banker, district manager/sales manager/V.P & branch manager/V.P. Skilled in coaching/staff development, revenue & profit growth, customer relationship management (CRM), conflict resolution, and people management. Strong support professional with a background in sales & service, producing results, improving practices… Show more During my 23 year career at USBank/First Bank/First Tier Bank I held several positions. Universal banker (in store), traditional banker, licensed investment banker, senior banker, district manager/sales manager/V.P & branch manager/V.P. Skilled in coaching/staff development, revenue & profit growth, customer relationship management (CRM), conflict resolution, and people management. Strong support professional with a background in sales & service, producing results, improving practices, leadership/team management, building relationships internally & externally, leading projects, and assuming ownership. Effectively manage multiple facilities with separate teams/goals and multiple projects at the same time. Received superior customer service satisfaction scores for consecutive quarters and Pinnacle awards for customer loyalty scores annually. Increased new bank relationships within the local community by executing quarterly promotions. Responsible for multiple branches expenses for sales, service, fees, payroll, facilities, marketing expenses, refunds, and all other relative business expenses. Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Acted as a positive role model for my team, district and in the community. Held monthly branch meetings to review operating procedures, safety, sales goals and discuss any new company products, promotions or services. Held the highest percentage of regularly promoted employees through cross training and empowering my staff by pre-training for them for the next move forward in their careers.Provided an elevated customer experience which generated a very loyal clientele base. Acquired a reputation as a leader/manager with very efficient/ethical practices with high levels of accuracy who took ownership and always followed up and through. Ambassador team leader during bank mergers and acquisitions. Show less During my 23 year career at USBank/First Bank/First Tier Bank I held several positions. Universal banker (in store), traditional banker, licensed investment banker, senior banker, district manager/sales manager/V.P & branch manager/V.P. Skilled in coaching/staff development, revenue & profit growth, customer relationship management (CRM), conflict resolution, and people management. Strong support professional with a background in sales & service, producing results, improving practices… Show more During my 23 year career at USBank/First Bank/First Tier Bank I held several positions. Universal banker (in store), traditional banker, licensed investment banker, senior banker, district manager/sales manager/V.P & branch manager/V.P. Skilled in coaching/staff development, revenue & profit growth, customer relationship management (CRM), conflict resolution, and people management. Strong support professional with a background in sales & service, producing results, improving practices, leadership/team management, building relationships internally & externally, leading projects, and assuming ownership. Effectively manage multiple facilities with separate teams/goals and multiple projects at the same time. Received superior customer service satisfaction scores for consecutive quarters and Pinnacle awards for customer loyalty scores annually. Increased new bank relationships within the local community by executing quarterly promotions. Responsible for multiple branches expenses for sales, service, fees, payroll, facilities, marketing expenses, refunds, and all other relative business expenses. Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Acted as a positive role model for my team, district and in the community. Held monthly branch meetings to review operating procedures, safety, sales goals and discuss any new company products, promotions or services. Held the highest percentage of regularly promoted employees through cross training and empowering my staff by pre-training for them for the next move forward in their careers.Provided an elevated customer experience which generated a very loyal clientele base. Acquired a reputation as a leader/manager with very efficient/ethical practices with high levels of accuracy who took ownership and always followed up and through. Ambassador team leader during bank mergers and acquisitions. Show less