Experience

Vori Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IT Operations Manager

  • 2021 - Present



Plethora

• United States
• Mechanical or Industrial Engineering
• 1 - 100 Employee

• Help Desk Manager

  • Dec 2020 - Nov 2021

  □ IT Operations Manager overseeing support for over 100 users□ Directed, managed, and supported implementation of G-Suite rollout□ Directed, managed, and supported implementation of Genea/Sequr access control for the entire factory□ Directed, managed, and supported implementation of Odoo ERP system.□ Assisted Director of IT with management of Virtual Machines, spinning up new servers, managing Active Directory servers□ Managed Meracki network server for all systems, including cameras & switches□ Managed Office 365 support and user licensing□ Managed 2FA implementation for Google, Duo, and VPN services□ VPN & Remote Desktop configuration and support□ Cisco AnyConnect VPN management & implementation□ Vast experience with Google Workspace Administration and Google service implementation & support□ Image Windows 10 PCs & MacOS devices for new & existing users12+ years of internal & external IT support & management experience



Snap Tech IT -Plan, Deliver, Secure and Manage IT

• System Engineer

  • Nov 2018 - Dec 2020

  □ Systems Engineer helping support over 300 clients and 10,000 users□ Implementation of Traceless rollout for ConnectWise□ Implementation of TimeZest scheduling tool rollout for ConnectWise□ New website training video creation□ Assisted NOC team with creation and implementation of internal & external-use scripts for ConnectWise Automate monitoring software□ Mass deployment of new Windows 10 PCs for client with over 85 users□ Mass Office 365 migration for 10+ clients□ Microsoft Azure support and 2FA implementation□ VPN & Remote Desktop configuration and support□ Manages & supports Microsoft and Passly/AuthAnvil 2-factor Authentication systems□ Works with ITMs & NOC team on supporting Windows Server 2012 & 2016 along with Hyper-V and VMware.□ Network troubleshooting and support for more than 100 different client environments□ Image Windows 10 PCs for new users and new client setup□ 10+ years of internal & external IT support experience



Zaxby's Franchising LLC

• Restaurants
• 700 & Above Employee

• Sr. System Analyst

  • Feb 2017 - Oct 2018

  □ Senior Analyst helping oversee, support, and improve 800+ stores across the country□ Team Lead on company-wide Drive-Thru Timer project□ Directing, scheduling, troubleshooting, and installing Drive-Thru Timer upgrades across over 450+ locations□ Team Lead on Drive-Thru speaking systems and ground loop installations □ Lead install coordinator for Ark Advantech system installations□ Install, troubleshoot, and support multitudes of store hardware including EPSON kitchen printers, ASUS Q-Timers, HP 5800 back office CPUs, MICROS KDS Controllers.□ Worked with DBI SQL database, Micros restaurant point of sale suite including Micros Control Panel, POS Configurator, and AutoSequence & Reports.□ Oracle-hosted MyMicros labor and inventory reporting sequencing□ Oversaw CrunchTime Labor and Inventory software: Training, implementation, planning, and support □ Support and implement TeamWorx scheduling software & troubleshooting □ NetSurion & TrustWave firewall scheduling, implementation, and support. □ Configuring firewall ports for Micros POS internal network □ Troubleshoot network issues within store including firewall, modem/router, patch panel, and D-Link networks□ Oversaw credit card pin-pad installation project via MerchantLink for implementation in over 500+ locations □ Training employees at new store openings & new store transfers □ Oversaw troubleshooting, installation, and internal network, labor, and database handling for more than 100 new store openings in 2017. □ Configure equipment and ports for transaction link installation project for credit card chip readers□ Directed Acrelec & Mood Media drive-thru upgrade projects for 2017 & 2018.



Chico's FAS, Inc.

• United States
• Retail
• 100 - 200 Employee

• Senior IT Technician

  • Feb 2010 - Feb 2017

  □ Responsible for helping lead a team of 30+ □ Director and lead analyst for Store Solution Center Empowerment Exchange project□ Create, manage, and direct presentations on our business processes.□ Work with human resource contacts to maintain stability in the new hire process □ Maintain and Support Stores and POS Systems to sustain business both inside and outside the store environment. □ Work closely with Verizon to keep stores online□ Work with ShopperTrak, Cisco, IRG and other Business Partners □ Hardware/Software and Data Analysis□ Troubleshooting□ System Installation □ Remote Hardware/Software Support and Integration□ System Monitoring □ Data Analysis □ Communications □ Customer Service and SupportCertifications: □ POS System Technologies support□ Mobile application implementation and support

• Associate IT technician

  • Jun 2011 - Jan 2013

  □ Answer phone calls from store associates □ Troubleshoot and analyze issues with in-store technology such as iPads, registers, printers, access points, routers, phones/phone lines, etc□ Show leadership and drive in order to provide customers and team with best results, including lowering of team’s First Call Resolution (FCR), Service Level percentage, and work order rate□ Work on and complete tickets in queues for outstanding issues that the store were having□ Run weekly and daily reports for the team so that we are able to track the team’s and individual success to make sure we are meeting our goals of quickly resolving or escalating issues for stores

• Customer Service Consultant

  • Feb 2010 - Jun 2011

  □ Answer phone calls from Chico’s, White House Black Market, Soma, and Boston Proper customers□ Assist customers in completing their sales and transactions□ Assisting customers in getting refunds□ Assisting customers with price adjustments, returns, and grievances □ Being a personal shopper for the customers□ Being a team leader in customer service sales and commission-based incentives□ Proving the MAPS (Most Amazing Personal Service) to not only all customers, but all fellow co-workers



Wimo Radio

• United States
• Broadcast Media Production and Distribution

• On-Air Host

  • Sep 2009 - Jul 2011

  □ Host of the afternoon drive sports show (Monday-Friday 5-7pm)□ Discussing the latest daily sports topics, both on and off the field□ Host promotional events in the Barrow County Rec. Department □ Host of the pregame, postgame, and halftime shows during Friday night lights high school football in the North East Georgia region □ Calling play by play and color commentary for local sports teams Winder-Barrow and Apalachee□ Writing, editing, and helping produce content for all shows on the station □ Host live remotes at live events in the community boost show & station popularity among the community□ Creating and maintaining relationships with businesses in the area to help sustain and build advertising ventures and increase revenue for the station □ Live, on-air interviews with numerous veterans in the sports industry which includes, but is not limited to, former UGA player Matt Stinchcomb, Washington Redskins legend Brian Mitchell, NFL Network's Steve Wyche, High school football coaching legend Rush Propst, former Georgia Tech QB Jaybo Shaw, former Marshall head coach Mark Snyder, and many others.