Chris Ware
Product Consultant at Alemba- Claim this Profile
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English -
Topline Score
Bio
Darren Greaves-Jones
Chris is a highly skilled consultant, very adaptable, approachable and dedicated to getting the best results for a client. Very knowledgable in ITSM and ITIL practise. A pleasure to work with.
Cristian Lunga
Chris is a consummate professional. A consultant with over 10 years experience in the IT and ITSM sector, he is a capable pair of hands and I've always been able to trust his gut feeling when it came to project work. He is very passionate about helping customers make the choices that are right for them and he is never afraid to challenge an existing process and help guide the customer on the journey of continuous service improvement. Chris was my mentor when I initially joined the Professional Consultancy team and has helped me settle into the product consultant role, for this I will always be grateful to him. Chris is highly adaptable and able to pick up new technologies easily, he is also passionate about communication and keeping stakeholders, project managers and end users in the loop, at all times. Any company would be fortunate to have the opportunity to employ him.
Darren Greaves-Jones
Chris is a highly skilled consultant, very adaptable, approachable and dedicated to getting the best results for a client. Very knowledgable in ITSM and ITIL practise. A pleasure to work with.
Cristian Lunga
Chris is a consummate professional. A consultant with over 10 years experience in the IT and ITSM sector, he is a capable pair of hands and I've always been able to trust his gut feeling when it came to project work. He is very passionate about helping customers make the choices that are right for them and he is never afraid to challenge an existing process and help guide the customer on the journey of continuous service improvement. Chris was my mentor when I initially joined the Professional Consultancy team and has helped me settle into the product consultant role, for this I will always be grateful to him. Chris is highly adaptable and able to pick up new technologies easily, he is also passionate about communication and keeping stakeholders, project managers and end users in the loop, at all times. Any company would be fortunate to have the opportunity to employ him.
Darren Greaves-Jones
Chris is a highly skilled consultant, very adaptable, approachable and dedicated to getting the best results for a client. Very knowledgable in ITSM and ITIL practise. A pleasure to work with.
Cristian Lunga
Chris is a consummate professional. A consultant with over 10 years experience in the IT and ITSM sector, he is a capable pair of hands and I've always been able to trust his gut feeling when it came to project work. He is very passionate about helping customers make the choices that are right for them and he is never afraid to challenge an existing process and help guide the customer on the journey of continuous service improvement. Chris was my mentor when I initially joined the Professional Consultancy team and has helped me settle into the product consultant role, for this I will always be grateful to him. Chris is highly adaptable and able to pick up new technologies easily, he is also passionate about communication and keeping stakeholders, project managers and end users in the loop, at all times. Any company would be fortunate to have the opportunity to employ him.
Darren Greaves-Jones
Chris is a highly skilled consultant, very adaptable, approachable and dedicated to getting the best results for a client. Very knowledgable in ITSM and ITIL practise. A pleasure to work with.
Cristian Lunga
Chris is a consummate professional. A consultant with over 10 years experience in the IT and ITSM sector, he is a capable pair of hands and I've always been able to trust his gut feeling when it came to project work. He is very passionate about helping customers make the choices that are right for them and he is never afraid to challenge an existing process and help guide the customer on the journey of continuous service improvement. Chris was my mentor when I initially joined the Professional Consultancy team and has helped me settle into the product consultant role, for this I will always be grateful to him. Chris is highly adaptable and able to pick up new technologies easily, he is also passionate about communication and keeping stakeholders, project managers and end users in the loop, at all times. Any company would be fortunate to have the opportunity to employ him.
Credentials
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ITIL IT Service Management v3 Foundation
THE BRITISH COMPUTER SOCIETY
Experience
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Alemba
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Product Consultant
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Jan 2016 - Present
Working with customers to develop and implement ITSM solutions to support customers’ business requirements with vFire and the ITSM processes. Involved with working across the complete project life cycle including scoping and quoting, requirements gathering, system design, configuration and deployment as required. Project delivery was completed following approved life‐cycle methodologies with an agile approach to the configuration and solution build for the customer as their product understanding improved.Part of the role included supporting and training customers to get the data back out of the system via reports and dashboards. Analysis of the database to integrate with the new Syncfusion Dashboard and Reporting engine to create visually appealing and accurate reports.As part of improvements to Alemba Professional Services delivery involved in the development and production of a number of documents and standards as well as an on-boarding and induction process for new team members.Customers include:Games Workshop, Greater Manchester Police, Hiscox Insurance, Liverpool City Council, Yorkshire Housing Association, Luxair, Monarch, Dublin City Council, Express Gifts Ltd, Dacorum Borough Council, Hampshire Constabulary, Thames Valley Police, Cornèr Banca (Switzerland), CMI Europe (Belgium), East Riding of Yorkshire Council.
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Interim Project Manager
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Jun 2018 - Oct 2018
Short period running a number of projects to support the business and ensure customer success. Tasks included running regular customer project update meetings, resourcing consultants to support delivery and working with internal colleagues to schedule and prioritise development work.Specifically worked on projects for:Hiscox Insurance, Luxair, ISE BAE Systems (Saudi), Norgine, Portsmouth City Council
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Hornbill
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United Kingdom
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Software Development
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1 - 100 Employee
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Application Consultant
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Oct 2011 - Dec 2015
Customer facing role aimed at enabling HSML customers and partners to implement Supportworks to manage ITSM processes and improve service to their customer base, whether internal or external.Working through trying to achieve best practice with Supportworks in Incident Management, Change Management, Problem Management, Service Catalogue, Service Level Management and other ITSM processes geared to great customer service.As project lead responsible for the delivery and successful completion of projects within budget whilst ensuring customer satisfaction and understanding of both the product and services available.Worked to provide content and ideas for new services for the Professional Services Team to deliver and offer to customers as the department improved and defined what was available with the consultancy offering.Customers include:Agilisys Limited, BAE Systems, Capita Registrars, Devon County Council, Financial Services Compensation Scheme, Jobsite, North Yorkshire & York CSU, Prospects Services, Satellite Information Services, Telford & Wrekin Council, The University of Chichester and The University of Hull.
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Richdesk
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United Kingdom
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Software Development
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Technical Consultant
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May 2008 - Oct 2011
Onsite product installation and implementation of in house developed service desk software.Customer liason to understand and plan their requirements and apply to SupportDesk product.Portal website configuration and personalisation to reflect corporate branding using css and MS IIS.User and Administrator training for customersReport specification and development in Crystal 2008Database management and configuration in MS SQL Server 2005 and 2008Product development specification based on customer feedback, requirements and enhancements.
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Natures Way Foods
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United Kingdom
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Food Production
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300 - 400 Employee
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Technical Support Analyst
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Jun 2007 - Apr 2008
I provided 1st and 2nd Line techincal support to a user base of 500 staff in a busy 24-7 environment where system availabilty is critical.Systems supported included EDI, Iren ERP system, Standard Desktop and Application systems such as Microsoft Server 2000 and 2003, Microsoft Desktop Applications, Microsoft S SQL Server 2005, Microsoft Exchange 2005 and Active Directory.Print Management and review of services used. I provided 1st and 2nd Line techincal support to a user base of 500 staff in a busy 24-7 environment where system availabilty is critical.Systems supported included EDI, Iren ERP system, Standard Desktop and Application systems such as Microsoft Server 2000 and 2003, Microsoft Desktop Applications, Microsoft S SQL Server 2005, Microsoft Exchange 2005 and Active Directory.Print Management and review of services used.
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Technical Assistant
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Nov 2004 - May 2007
Supporting desktop users in a fast growing company I was part of a key project team to source and specify with our third party partners to redesign and implement a case management system and full server and desktop roll out within the company.I sourced and managed the print and mobile contracts and managed the other telephone systems. Supporting desktop users in a fast growing company I was part of a key project team to source and specify with our third party partners to redesign and implement a case management system and full server and desktop roll out within the company.I sourced and managed the print and mobile contracts and managed the other telephone systems.
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Education
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2003 - 2004
University of Portsmouth
MSC, Information Systems -
1999 - 2002
University of Portsmouth
BSc (Hons), Decision Analysis and Information Technology
Community
