Customer Support Specialist

• Apr 2023 - Present

- Provide exceptional customer support by troubleshooting Aplos software issues, effectively resolving customer concerns, and ensuring that the best possible solutions are delivered. - Demonstrate excellent communication skills by promptly responding to email tickets and live phone calls, addressing customer inquiries and resolving technical issues with utmost professionalism. - Employ active listening techniques to accurately identify customer needs and concerns, proactively offering appropriate solutions to enhance customer satisfaction. - Collaborate closely with cross-functional teams to escalate and resolve complex technical issues, ensuring a seamless customer experience. - Maintain a comprehensive knowledge base of the Aplos software, conducting thorough research to stay updated on the latest product features and enhancements. - Consistently achieved high customer satisfaction ratings through superior problem-solving abilities, attention to detail, and a customer-centric approach. Show less

Marketing and Communications Manager

• Oct 2021 - Present

Website development, updating, and social media management for Bay Area plumbing company. (Remote) Website development, updating, and social media management for Bay Area plumbing company. (Remote)

General Manager

• Jun 2022 - Mar 2023

- Led and supervised a diverse team of 14+ members, effectively managing their performance and ensuring efficient workflow. - Demonstrated expertise in cash handling, meticulously maintaining accurate records and upholding financial integrity. - Skillfully managed supply inventory, implementing strategic measures to optimize resource allocation and minimize waste. - Resolved conflicts among team members swiftly and diplomatically, fostering a harmonious work environment. - Spearheaded the hiring process, utilizing thorough screening techniques and conducting interviews to recruit top talent. - Proficiently managed payroll operations, ensuring timely and accurate compensation for staff members. - Efficiently managed timesheet tracking and reporting, meticulously documenting hours worked and leave requests. - Played a pivotal role in training and onboarding new team members, facilitating seamless integration and fostering their professional growth. - Demonstrated proficiency in utilizing the Square cash management system, effectively leveraging its features for enhanced financial management. Show less

Account Representative

• Jan 2022 - Jun 2022

- Utilized consultative B2B sales techniques to identify innovative and collaborative solutions for clients to successfully attain their IT objectives - Demonstrated proficiency in CRM management, encompassing efficient organization of purchase orders (POs) and invoices - Strategically planned and executed sales strategies to maximize business opportunities and ensure client satisfaction - Delivered compelling presentations to effectively communicate product benefits and secure client partnerships - Demonstrated adaptability by efficiently handling various administrative tasks within the account management process Show less

News Producer

• Oct 2021 - Nov 2021

- Produced and curated the content for the dynamic 2-hour morning newscast, ensuring a seamless live television broadcast - Demonstrated exceptional writing and editing skills to craft engaging news stories, captivating the audiences' attention - Employed various investigative techniques to efficiently connect with potential guests and verify information from esteemed public officials and industry experts - Utilized a diverse range of resources to fact-check and corroborate information, ensuring the highest level of accuracy in reporting - Collaborated closely with a team of professionals to maintain a cohesive and informative news program Show less

Customer Service Specialist

• Aug 2021 - Sep 2021

I assisted in customer service and sales in the front end of the store. I resigned on good standing due to relocation. I assisted in customer service and sales in the front end of the store. I resigned on good standing due to relocation.

Youth Development Professional

• Aug 2019 - Feb 2021

- Spearheaded the development of engaging educational and recreational programming for a 50-member after-school program, fostering the growth and development of high school students. - Mentored and provided guidance to high school students, supporting their personal and academic achievements. - Successfully navigated the challenges posed by the pandemic by swiftly transitioning the program to remote work, leveraging Zoom and Microsoft Teams platforms to deliver impactful programming. - Redesigned and redeveloped the program to ensure seamless and effective virtual engagement, adapting to the changing needs and preferences of the student participants. - Collaborated with a diverse team to enhance the quality and relevance of the program, ensuring the delivery of meaningful experiences to the youth community. Show less

Marketing Communications Intern

• Jun 2019 - Dec 2019

- Successfully managed social media platforms and curated engaging content for a local non-profit organization - Utilized strategic techniques to achieve impressive growth in followers: Facebook (+23.94%) and Instagram (+28.35%) - Played a pivotal role in boosting total donations by a notable 4.94% within a year Instagram +28.35% and Total donations +4.94% - Successfully managed social media platforms and curated engaging content for a local non-profit organization - Utilized strategic techniques to achieve impressive growth in followers: Facebook (+23.94%) and Instagram (+28.35%) - Played a pivotal role in boosting total donations by a notable 4.94% within a year Instagram +28.35% and Total donations +4.94%

Freelance Writer

• Oct 2016 - Dec 2019

Movie and Music Reviews for the Arts and Entertainment section. Movie and Music Reviews for the Arts and Entertainment section.

Content Creator

• Feb 2019 - Apr 2019

Multimedia content creator for live events and social media Multimedia content creator for live events and social media

Resident Advisor

• Mar 2017 - May 2018

Creating programming, enforcing university policy, and overseeing daily problems that arise in a hall of 40+ males in a dorm of 400+ students. I was directly in charge of 40+ male students. Creating programming, enforcing university policy, and overseeing daily problems that arise in a hall of 40+ males in a dorm of 400+ students. I was directly in charge of 40+ male students.

Retail Associate

• Nov 2015 - Aug 2016

Retail Associate

• Aug 2015 - Nov 2015

Security Guard

• May 2015 - Aug 2015

Team Sports Sales Associate

• Nov 2014 - May 2015

Security Guard

• May 2014 - Aug 2014

Activities Assistant

• Dec 2013 - May 2014

Groundskeeper

• May 2013 - Sep 2013