Experience

Prince George Airport Authority

• Canada
• Airlines and Aviation
• 1 - 100 Employee

• Manager of Community Relations

  • Feb 2021 - Present

  Working as part of the management team, and reporting to the President and CEO, the Manager of Customer Relations is responsible for enhancing the organization's customer and community relations, while providing support to the President and CEO, and the Board of Directors. This position is responsible for the achievement of strategic objectives related to business growth, internal and external marketing, advertising, and government relations.Management of the volunteer Ambassador program.Certified SuperHost Instructor.

• Executive Assistant

  • Jul 2018 - Present

  Under the general direction of the President and CEO, the Executive Assistant is accountable for a variety of functions. This individual is responsible for providing secretarial and administrative support to the President/CEO including liaison with the Board of Directors. As a key contact within the Airport Authority, the incumbent is expected to exercise considerable tact, discretion and judgment, often dealing with issues of a sensitive or confidential nature. The position requires the development of a keen understanding of the work of the Prince George Airport Authority.



Sandra J. Day and Associates

• Job Coach

  • Oct 2014 - Jul 2018

  File Reviews: Quarterly data quality reviews pending requirements – additional file reviews requested by management as needed; review cases for missed billings, action plan anomalies, missing information in notes and charting including dates, specialized population information, employment history and new case file creations, matching documents and notes for attachment integrity. Specialization in policy interpretation and explanation. Consistently praised due to data quality control. Curriculum and Form Development/Facilitation: Curriculum development for interdisciplinary courses for clients and staff training purposes covering communications and active listening, conflict resolution, time management, multi-tasking and workload prioritization and balance. Facilitation of curriculum in a group setting. Form and newsletter development.Case Manager/Employment Coach: Direct coaching and 1 on 1 appts with a diverse client base that includes individuals with mental health and physical disabilities. Data entry and detailed charting notes in the Integrated Case Management system – a universal governmental access system detailing client case histories. Implementation of all billings and tracking for client entries. Requirements include initial client assessment for needs and barriers and detailed action plan development to address; motivating clients who are struggling with movement along the employment continuum; completing multiple assessments on client’s entry and during participation in the program including those defining employability levels or disability needs. Mental Health, Addictions and Suicide Awareness Certificate via CMHA obtained. Consistent training and mentoring of new staff.



Esther's Inn

• Front Desk Agent

  • Jan 2014 - Oct 2014

  Responsible for managing front desk coverage including booking reservations, check-ins, and accommodating guests needs’ during their stay; performing some accounting procedures including night audit duties such as balancing transactions and completing reports; use of point of sale systems and computer programs; completing billings to third party companies for hotel reservations; booking specialized parties and events – accommodating catering requests; excellent phone etiquette and use of multi-line phone systems; strong ability to prioritize conflicting tasks; keeping clear communication inter-departmentally to ensure a positive guest experience.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Special Services Associate

  • Oct 2012 - Aug 2013

  Part-time position while attending university: provided prompt and efficient customer service; completed customer returns and addressed complaints to ensure resolution and positive customer experience; responsible for processing special order items; transferred incoming calls to appropriate departments; worked independently and in a team environment as required. Part-time position while attending university: provided prompt and efficient customer service; completed customer returns and addressed complaints to ensure resolution and positive customer experience; responsible for processing special order items; transferred incoming calls to appropriate departments; worked independently and in a team environment as required.



Instaloans

• Financial Customer Service Representative

  • Apr 2011 - Aug 2012

  Obtained BC lending license as per licensing and legal requirements; processed applications for payday, signature, and title loans and issued loans to approved customers; provided prepaid MasterCards, cheque cashing, and wire transfer services; responsible for dispute resolution, discussion, mediation and collections on overdue loans. Proven aptitude for dealing with customer complaints. Obtained BC lending license as per licensing and legal requirements; processed applications for payday, signature, and title loans and issued loans to approved customers; provided prepaid MasterCards, cheque cashing, and wire transfer services; responsible for dispute resolution, discussion, mediation and collections on overdue loans. Proven aptitude for dealing with customer complaints.



Panago Pizza

• Canada
• Food and Beverage Services
• 300 - 400 Employee

• Supervisor/Delivery Driver/Cook

  • Oct 2006 - Apr 2011

  Supervised and trained all staffCompleted closing and delivery reportsProvided prompt and efficient customer serviceHandled and resolved customer issues in an effective mannerPrepped and prepared food to health and safety standardsDelivered customer orders in a timely and safe manner Supervised and trained all staffCompleted closing and delivery reportsProvided prompt and efficient customer serviceHandled and resolved customer issues in an effective mannerPrepped and prepared food to health and safety standardsDelivered customer orders in a timely and safe manner