Christopher Davenport, CSM
Assistant Service Advisor at National Indoor RV Centers | NIRVC- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster (CSM)
Scrum AllianceApr, 2023- Oct, 2024 -
Bits and Bytes of Computer Networking
CourseraApr, 2022- Oct, 2024 -
Technical Support Fundamentals
CourseraOct, 2019- Oct, 2024
Experience
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National Indoor RV Centers | NIRVC
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United States
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Retail
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1 - 100 Employee
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Assistant Service Advisor
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Mar 2021 - Present
● Coached internal team of developers (i.e. technicians) and product managers (i.e. service advisors) to effectively execute new and incomplete weekly product backlog items, promote velocity within team, and deliver a quality product.● Orchestrated daily scrums (i.e. meetings) with product managers (i.e. service advisors & management) and stakeholders (i.e. sales) to organize processes and update the team on progress of PBIs.● Mentored technicians in best practices to complete scheduled tasks in product backlog.● Monitored the organization of 100+ weekly repair tickets in department Trello Kanban board.● Oversaw the scheduling of 60+ new service tasks per week.● Spearheaded progress on projects with major impediments by resolving bottlenecks—freeing technicians to complete tasks.● Facilitated motor home walk-throughs with 80+ customers weekly to demonstrate best operational practices.● Upsold customers with an average of $5,000 per sale to upgrade motor home components. Show less
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Pre-Delivery Inspector
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Mar 2020 - Mar 2021
● Unified with internal team of product managers (i.e. service advisors) and fellow developers (i.e. technicians) to construct PBI priorities in weekly backlog.● Inspected luxury motor homes for damage and missing components.● Restored and repaired faulty motor home components.● Ensured the safety of motor home prior to final customer sale.● Facilitated motor home walk-throughs with 40+ customers weekly to demonstrate best operational practices.
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Social Media Manager
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Sep 2021 - Jan 2022
● Managed Instagram social media account for YouTuber with 1M+ followers. ● Improved the overall morale of the company’s personality by means of daily meetings and breakdowns. ● Observed analytical data from posts and stories to prospect leads. ● Coordinated appointments for client consultations and appointment reminders. ● Consulted with leads on course features, benefits and cost. ● Converted 50% of leads into buying customers. ● Resolved internal conflicts and impediments to encourage workflow progress. ● Documented daily meetings to Notion spreadsheet. Show less
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Education
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2014 - 2015
Ashworth College
Journeyman License, Plumbing Technology/Plumber
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