Director, Site Reliability Engineering

• Mar 2022 - Present

* Lead, mentor, and develop global team of IT managers and principal engineers* Set and direct strategic vision for CI/CD and platform tools and services* Responsible for AWS and Azure cloud governance* Work with HR to ensure appropriate staffing and on-boarding of new hires* Responsible for all system backups, on-prem data center infrastructure, and multi-cloud hosting* Responsible for ensuring system alerts are delivered to the correct team in the relevant timezone* Responsible for ensuring systems are patched and remain highly available, working very closely with the Director of Security to quickly address emerging global threats* Set and direct strategic vision for on-prem datacenter exits and cloud migration paths for various systems* Responsible for software and hardware renewals process and ensuring budgetary targets are met* Serve as final level of support/escalation for systems and applications

Senior Manager of DevOps and DBOps

• Apr 2020 - Mar 2022

Primarily responsible for the day to day operations / DevOps associated with our SaaS/Service/Data based offerings. This includes the monitoring, reporting, troubleshooting & repair of the production systems.• Responsible for personnel & operations management, process development, and on-going service improvement initiatives.• Ensure strong relationships are established with internal business partners & external vendors/partners/customers.• Manage an international team of DevOps Engineers to provide 24x7x365 global monitoring & incident support for Genscape applications & infrastructure to meet or exceed customer SLAs.• Coordinate with management team to hire & manage the 24x7x365 operations staff.• Develop, refine, and implement processes, documentation, and tools to ensure a stellar customer experience.• Coordinate and communicate with other functional groups internally & externally to ensure timely communications and incident resolution.• Ensure accurate, detailed incident tickets & post mortem analyses as necessary.• Respond to alerts & follow documented procedures for verifying issues, root cause determination, escalation, and resolution.• Generate key management reports regarding service delivery, system availability, variance to service level agreements, & capacity planning.• Assist with preventative maintenance and help to drive service improvements through feedback/recommendations to R&D and Product Managers.• On-going analyzation of current processes, documentation, tools, and methodology to lead ongoing refinement on a continuous cycle of improvement.• Create and implement monitoring, policies, procedures and standards related to service management• Create automation/reporting tasks via Ansible.• Manage and troubleshoot Azure, and AWS resources.• Manage our CI/CD Pipeline using TeamCity & Octopus Deploy.• Manage our many cloud-based Kubernetes clusters.• Manage network infrastructure team.• Manage database operations team (DBA's).

Manager of Development Operations

• May 2018 - Apr 2020

Primarily responsible for the day to day operations / DevOps associated with our SaaS/Service/Data based offerings. This includes the monitoring, reporting, troubleshooting and repair of the production systems.• Responsible for personnel and operations management, process development, and on-going service improvement initiatives.• Ensure strong relationships are established with internal business partners and external vendors/partners/customers.• Manage an international team of DevOps Engineers to provide 24x7x365 global monitoring and incident support for Genscape applications and infrastructure to meet or exceed customer SLAs.• Coordinate with management team to Hire and manage the 24x7x365 operations staff.• Develop, refine, and implement processes, documentation, and tools to ensure a stellar customer experience.• Coordinate and communicate with other functional groups throughout Genscape and externally to ensure timely communications and incident resolution.• Ensure accurate, detailed incident tickets and post mortem analyses as necessary.• Respond to alerts and follow documented procedures for verifying issues, root cause determination, escalation, and resolution.• Generate key management reports regarding service delivery, system availability, variance to service level agreements, and capacity planning.• Assist with preventative maintenance and help to drive service improvements through feedback/recommendations to R&D and Product Managers.• On-going analyzation of current processes, documentation, tools, and methodology to lead ongoing refinement on a continuous cycle of improvement.• Create and implement monitoring, policies, procedures and standards related to service management• Create automation/reporting tasks via Ansible.• Manage and troubleshoot Apache/IIS, Azure and AWS resources.• Manage our CI/CD Pipeline using TeamCity and Octopus Deploy.

DevOps Administrator

• Nov 2016 - May 2018

-Octopus Deploy management-TeamCity Administrator-Advanced Product Support-SCRUM teams member-Microsoft Azure Administrator-Write custom scripting for system monitoring-Wrote custom alert routing software that ties into one of our monitoring systems.-Manage the application deployment cycle for several products-Responsible for system-wide backups-Responsible for large VMware environment including VDI (Horizon View)-Wrote web application to deploy custom, template-driven Linux and Windows virtual machines in the VMware environment via a webpage form-Responsible for multiple SANs from multiple vendors-Tibco Administrator (EMS)-BitBucket Administrator-Windows and Linux Systems Administrator-Application Migrations-Datacenter (hardware) Administrator

Network Administrator / Lead Software Engineer

• May 2009 - Nov 2016

-Network administration -Lead developer for custom in-house applications (web and desktop) using PHP and the .NET framework. -Network administration -Lead developer for custom in-house applications (web and desktop) using PHP and the .NET framework.

Advanced Hosting Support

• Aug 2008 - Jun 2009

Provided advanced support for international clients on their co-located, dedicated and/or managed hosting solutions, including sales for products like VMware and UTM devices. Provided advanced support for international clients on their co-located, dedicated and/or managed hosting solutions, including sales for products like VMware and UTM devices.

News Anchor, Producer, IMG Producer, On-Air Talent

• Feb 2005 - Aug 2008

Weekend News Anchor, Producer for various Talk-Shows on NewsRadio 630 WLAP, Producer for IMG Sports (Big Blue Network), Fill-in Disc Jockey on FM stations in group. Weekend News Anchor, Producer for various Talk-Shows on NewsRadio 630 WLAP, Producer for IMG Sports (Big Blue Network), Fill-in Disc Jockey on FM stations in group.

Network Administrator & On-Air Personality

• Aug 2003 - Aug 2008

News Anchor, Webmaster, AM and PM drive-time fill-in, Assistant Traffic Director, Network Administration, Automation System Programming. News Anchor, Webmaster, AM and PM drive-time fill-in, Assistant Traffic Director, Network Administration, Automation System Programming.

Network Administrator

• Jun 2002 - Jun 2004