Business Systems Analyst

• May 2023 - Present

Human Resource Information System Manager

• Dec 2021 - Mar 2023

Hired into a newly created role to lead a six-person human resource team, overseeing staff hiring and training. Holds P&L and budget accountability, overseeing HRIS functions for 11,000 employees for the second-largest book retailer in the U.S. In charge of employee’s life cycle, executive reporting, and process improvement. ➣ Recognized by leadership for saving the company $57,000 in wage budgets by implementing process improvements to payroll and employee life cycle change management. ➣ Launched software to support human resource responses, including Zendesk, Qlik Sense, and an Awardco Employee Recognition platform. Served as a third-party integration liaison. ➣ Partnered with IT resources to develop new integrations with benefits and external human resource partners using JavaScript and SQL-based reports tools. ➣ Oversaw implementation of Dayforce HCM and Infor Mingle GHR/WFM systems as part of a significant system migration, acting as an assistant project manager and human resource project lead. ➣ Created user guides, led training, and oversaw the migration of business functions to the new system. ➣ Collaborated with C-level leadership to develop comprehensive setup and best practices. ➣ Oversaw company-wide data migrations, post-implementation cleanup, and process mapping. Show less

Systems Analyst

• Jun 2019 - Dec 2022

Supervised two employees, providing strategic direction, guidance, and support reporting to the CIO. Led company-wide training of staff across multiple departments. Implemented and oversaw multiple business applications covering cybersecurity, data backups, CRM/e-commerce, and other customer-facing solutions. ➣ Accountable for an Epicor Eclipse ERP and Windows AD/Azure environment in a retail distribution setting for 250+ employees and 26 retail locations. Developed custom dashboards and operational warehouse strategies to meet business needs and drive bottom-line revenue. ➣ Oversaw an end-to-end hardware refresh, including budgeting, provisioning, hardware deployment, and implemented several resource management tools. ➣ Established cybersecurity best practices, including the seamless deployment of a KnowBe4 platform. ➣ Led vendor relationships for service, hardware, and consumables. Managed the MSP relationship to deploy Veeam, Allworx phone systems, and physical network management. ➣ Designed and deployed sales reporting tools based on ERP system data displayed on a dashboard used by all staff company-wide. Show less

Information Technology Specialist

• Apr 2017 - Jul 2019

Promoted multiple times with increasing leadership responsibility. Hand-picked as the team lead, overseeing staff training, development, and annual performance reviews. Served as the IT Director’s trusted “right hand”, directing day-to-day IT operations in a fast-paced, dynamic environment. ➣ Conceptualized, developed, and rolled out a comprehensive IT support structure for a new corporate division, including KPI targets and implementing a new internal ticketing system, FreshWorks.➣ Integral ERP implementation project team member, leading solution evaluations, researching financial impact/ROI, redesigning the shop floor workflow, and creating new staff training materials.➣ Led the transition of an aging paper-driven shop floor to a paperless system, complete with bin tracking and kanban-driven scheduling. Migrated financial reporting to a new system.➣ Served as an active member of the ERP Demo/Selection Committee. ➣ Built SQL reports and configured complex, interactive dashboards.➣ Assisted in selecting and deploying hardware based on immediate internal business needs.➣ Oversaw company-wide data migrations, post-implementation cleanup, and process mapping.➣ Accountable for creating documentation, processes, and user guides for all department levels.➣ Directed the development of a new IS support organization, merging two North American affiliates under a single structure and establishing best practices organization-wide. ➣ Instrumental ERP selection committee member and technical project lead in implementing an Epicor 10 ERP system within a lean manufacturing environment. ➣ Created internal user guides for the system within a SharePoint environment, resulting in decreased onboarding time for new employees and the ERP system changeover. Show less

Application Support Analyst

• Feb 2016 - Apr 2017

Identified and implemented software updates within a JDE OneWorld ERP solution and correlated Oracle databases. Maintained Windows environments and numerous shop floor MRP and MPS solutions.➣ Provided hands-on application support across three O’Neal companies with 1,500+ unique users, working in incident management, change management, user training, and report development.➣ Collaborated with several distribution management teams to enhance processes and develop custom reports to aid forecasting and seamless production scheduling.➣ Directed the implementation of ITIL best practices to the IT organization. Show less

Customer Service Representative

• Aug 2014 - Feb 2016

Brought on board as a tactical contact for multi-million-dollar customers. Accountable for order management, production expediting, inventory forecasting, CRM implementation, and customer support within a JD Edwards ERP environment. Handled escalated customers with polite communication and issue-resolution skills.➣ Spearheaded the seamless business transfer to new facilities and oversaw the strategic launch of several new ERP tools, including demand management and capacity scheduling.

Senior Incident Management Analyst

• Oct 2011 - Aug 2014

Provided application support on four separate applications and supported over 120 clients on a daily basis. Issues ranged from desktop and application support, database environment support, and operations. Database support was done primarily in a SQL environment. ➣ Worked in client and internal communications, creating and modifying documentation for applications and operational parameters, training clients and operations staff, and communicating both internally and externally in critical situations. A ➣ Created an internal support wiki via Sharepoint, improving support response time and reducing reliance on outside support resources. Oversaw large upgrade and support projects utilizing resources from multiple groups within the corporation while maintaining client relationships and communication on both technical and relational terms. Show less

Freelance Writer

• Jun 2005 - Oct 2011

Wrote primarily as a professional freelance journalist covering the fields of music, art, entertainment, and sports, with a primary focus in the video games industry. 15 articles per week were typically written with an average of 10 published by a professional outlet. Noteworthy publishers include the Time Warner owned Joystiq Network. In 2010 was hired as a columnist and contributing editor for Caliber Men’s Magazine, which sees over 10,000 unique hits each month. Work included product reviews, opinion pieces, and professional interviews of industry insiders. Show less

Children's Pastor

• Dec 2008 - May 2011

Oversaw a children’s department at one of the fastest-growing churches in the state that averaged an attendance of 1600 as of January 2011. Grew the program from 15 students and one volunteer in 2008 to 125 students and a staff of 8 volunteers in 2011. Managed staffing, payroll, and inventory for a nursery of 100 infants, some of whom had special needs and medical supervision. Spent two years developing non-religious social outreach programs with local schools, and was honored by the Trussville School System each year. Was asked to speak for multiple years in a row for the Alabama Church of God meetings, a first in recent history for the organization. Additional duties included creative director for special events, website design, network administrator, advertising, professional relationship development, and training staff in multiple departments. Show less

Certified Designated Trainer/Shift Leader

• Apr 2007 - Dec 2008

Network Administrator

• Jul 2005 - Jan 2006