Experience

JoCo

• Staffing and Recruiting
• 1 - 100 Employee

• Quality Assurance Specialist

  • Aug 2018 - Present

  I am currently assigned at the Bank of Oklahoma as a Quality Assurance Lead and have worked on several projects. • Assist with eliciting, documenting, analyzing and managing system and process requirements • Assist with process mapping • Develop and manage test plans • Write test cases (have written over 600 to date) • Execute test cases • Track defects toward resolution • Manage the overall testing effort. I am currently assigned at the Bank of Oklahoma as a Quality Assurance Lead and have worked on several projects. • Assist with eliciting, documenting, analyzing and managing system and process requirements • Assist with process mapping • Develop and manage test plans • Write test cases (have written over 600 to date) • Execute test cases • Track defects toward resolution • Manage the overall testing effort.



JoCo

• Staffing and Recruiting
• 1 - 100 Employee

• Business Analyst

  • Jan 2016 - Jun 2018

  Jobing Confidential Assigned to Williams Energy Tulsa, OK July 2017 – June 2018 Williams had a series of IT initiatives aimed at improving internal processes to increase efficiency, enhance documentation and reporting, and eliminate potential audit failure points. As part of those initiatives, I had been assigned as a Business Analyst IV on two projects including Right Angle 16 and Williams Inspection Reporting. • Analyzed and managed system and process requirements • Developed test plans • Wrote over 200 test cases • Managed the testing efforts • Developed 20 training videos and 6 training documents. Jobing Confidential Assigned to Bank of Oklahoma Tulsa, OK January 2016 – June 2017 The Bank of Oklahoma had a series of IT initiatives intended to enhance the banking and investment experience of its customers. As part of those initiatives, I was assigned as the Test Lead on four projects including Compass VMS, TRIPS Disputes, the customized Treasury Pricing System, and Customer Accounting Systems. • Analyzed and managed system and process requirements • Developed test plans • Wrote over 700 test cases • Managed testing efforts • Assisted Project Managers with project coordination. Show less



Addison Group

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Business Analyst

  • Jul 2014 - Jan 2016

  American Energy Partners, LP was a new oil and gas company with an Information Management team tasked with efficiently and effectively implementing software systems needed to facilitate business processes. I served as the Business Analyst in several software implementation projects including Allegro ETRM, Kyriba Treasury Management, and Peloton SiteView. I also served as Trainer and Content Developer for AELP’s Self-Service Business Intelligence initiative. • Documented and analyzed over 80 business processes • Facilitated requirements elicitation sessions • Managed supply chain management system selection process • Developed test plans • Wrote over 60 test cases • Served as Test Lead • Assisted Project Manager with project coordination • Developed training documentation including 1 user guide, 5 quick reference guides and 10 training exercises • Coordinated and facilitated 12 training sessions. Show less



Jobing Confidential

• Tulsa, Oklahoma Area

• Business Analyst

  • Feb 2013 - Jul 2014

  Assigned to Williams Energy for their FlowCal Natural Gas Liquids Measurement initiative • Facilitated requirements elicitation sessions • Analyzed and managed system and process requirements • Assisted with development of test plan • Wrote over 200 test cases • Serve as Test Lead • Assist Project Manager with project coordination Assigned to Williams Energy for their FlowCal Natural Gas Liquids Measurement initiative • Facilitated requirements elicitation sessions • Analyzed and managed system and process requirements • Assisted with development of test plan • Wrote over 200 test cases • Serve as Test Lead • Assist Project Manager with project coordination



The Addison Group

• Chesapeake Energy, Oklahoma City, OK

• Business Analyst

  • Oct 2011 - Feb 2013

  Program: Excellence Through Simplification - PeopleSoft Initiative > Assisted with development of over 60 PeopleSoft training lessons across the Accounts Payable, Accounts Receivable, General Ledger and Purchasing modules > Developed 32 PeopleSoft student learning exercises > Developed 6 PeopleSoft Accounts Receivable User Guides and 4 PeopleSoft General Ledger User Guides > Wrote over 200 User Role and Permission validations > Coordinated User Role and Permission validation execution > Assisted with business process mapping - CapTrak Project Cost Monitoring Database > Created 45 test cases > Developed 2 job aids - Name & Address Hub Single Source System > Wrote functional specification for phase 1 > Wrote 24 test cases for phase 1 > Facilitated requirements gathering sessions for phase 1.1 > Analyzed phase 1.1 requirements (including use case modeling and diagram creation) > Business process mapping > Currently managing requirements for phase 1.1, - Instrumentation & Electrical/Measurement & Control/SCADA Organizational Review > Facilitated requirements gathering sessions > Facilitated 15 RACI interviews and analysis > Assisted with Business Case development > Assisted with Project Plan development Access Midstream Asset Management Functional Group Stand-Up > Facilitated requirements gathering sessions > Assisted with Project Plan development > Drafted 5 Process maps Show less



Career Point College

• United States
• Education Administration Programs
• 1 - 100 Employee

• IT Instructor

  • Jul 2011 - Sep 2011

  • Facilitate student learning of Computer Basics and Microsoft Office Suite 2007 applications including Word, Excel, PowerPoint, Access and Outlook • Develop project plan for implementing an online student learning platform • Facilitate student learning of Computer Basics and Microsoft Office Suite 2007 applications including Word, Excel, PowerPoint, Access and Outlook • Develop project plan for implementing an online student learning platform



Direct Energy

• United States
• Utilities
• 700 & Above Employee

• Business Analyst

  • Apr 2010 - Jun 2011

  I was assigned to the project team to work on the company’s largest initiative to date. Project goal was to transition approximately 200,000 active and previous customer accounts from an older CIS to an established CIS housing over 100,000 accounts that would be enhanced to increase efficiency and effectiveness. • Created or enhanced over 300 test scenarios and cases • Supported execution of test cases • Identified and assisted with the resolution of risks and defects detected during test case execution• Participated in system and process requirements workshops for five different service towers. • Developed, enhanced or reviewed over 50 business process maps for two service towers• Developed, enhanced or reviewed over 40 business process job aids• Served as Project Lead on 2 key sub-projects• Assisted with development of training modules and curriculum • Performed audit and validation of system enhancements • Worked with SMEs, Technical Analysts and Developers to facilitate submission of deliverables Show less

• Subject Matter Expert - Ebill Project

  • Dec 2009 - Mar 2010

  Project involved developing a system that enabled customers to view statements online via their web accounts. Project scope included updating customer web accounts to include links to view statements, sending emails to these customers to notify them when statements were ready to be viewed and handling email notifications that were returned as undeliverable. • Assisted with development of 5 business processes to handle email notifications that were returned as undeliverable• Worked with BA, Technical Analysts and Developers to create and approve system process workflow • Assisted with development of 2 training modules and curriculum Show less

• Project Manager-Acceptance Return Mail Project

  • Aug 2009 - Mar 2010

  Goal was to build system and business processes to reduce amount of returned US Postal Service Mail from over 5% to 1%, and to maintain a rate at or near 1%. • Assisted with gathering and documenting of requirements for business process enhancement• Identified and managed risks associated with transition of processes to the Tulsa back office• Assisted with resource allocation • Created or updated 15 process documents• Assisted with development of 15 training modules and curriculum• Developed or enhanced Excel spreadsheet 3 tracking methods used to monitor return mail reduction rate• Monitored processes to ensure they were operating within the desired scope of the project and the documented design • Worked with BA, Technical Analysts and Developers to create and approve system process workflow • Earned the company an $80,000 rebate from the United States Postal Service Show less

• Market Exceptions Supervisor

  • Aug 2007 - Aug 2009

  • Provided subject matter expertise in projects involving system upgrades and business process changes• Served as lead on several special projects• Managed department of 19 analysts responsible for handling online transaction exceptions and customer facing processes• Ensured SLAs and KPIs were met• Developed process job aids• Trained analysts to work various processes



Alliance Data

• United States
• Financial Services
• 700 & Above Employee

• Billing Analyst

  • Aug 2005 - Aug 2007

  • Analyzed and reprocessed online transaction exceptions related to customer acquisition, enrollments and account maintenance • Developed or assisted in the creation of several process job aids • Consistently met SLAs and KPIs • Analyzed and reprocessed online transaction exceptions related to customer acquisition, enrollments and account maintenance • Developed or assisted in the creation of several process job aids • Consistently met SLAs and KPIs



Career Point Institute

• Tulsa, OK

• Instructor

  • Jun 2003 - Dec 2005

  • Facilitated student learning of Computer Basics and Microsoft Office Suite applications including Word, Excel, PowerPoint and Access • Developed curriculum for teaching MS Word, Excel, and Access & PowerPoint. • Assisted with student counseling and retention. • Facilitated student learning of Computer Basics and Microsoft Office Suite applications including Word, Excel, PowerPoint and Access • Developed curriculum for teaching MS Word, Excel, and Access & PowerPoint. • Assisted with student counseling and retention.