Experience

Christmas In The Park

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director Of Operations

  • Jan 2015 - Present

  ● Design, construct and tear down attractions and displays over a 2.5-acre park for an annual holiday event attracting 750K visitors.● Hire, supervise and develop a 57-person team of part-time, full-time and seasonal employees.● Oversee the $1.1m operations budget and coordinate the use of 10K volunteer hours.● Manage all event vendors and sponsors, run the application process and secure appropriate permits.● Assist with vendor set up, water and electrical hookups, waste disposal and post-event clean up. ● Increased attendance by 25% within the last four years.● Set the Guinness Book World Record for "Most Lit Christmas Trees for Public Display."



San Jose Sharks

• United States
• Spectator Sports
• 200 - 300 Employee

• Coach, Level 4 USA Hockey and Community Development Coordinator

  • 1995 - 2018

  Coach, Level 4 USA Hockey, 1996-2018● Coached all levels of youth hockey, the 18AAA team and goaltender coach for the AAA program.● Coordinated fundraisers, silent auctions, golf tournaments and SharksFest for the Sharks Foundation.● Gave motivational speeches to children such as “Be a SPORT” and “Reading is Cool.”● Controlled autographed memorabilia inventory.● Coached and directed all official outreach hockey camps and training.● Managed all player signings and programs such as “Seats for Students”, “Arena/Reading is Cool Tours”, “Be a SPORT”.● Assisted the mascot operations manager by performing as the official team mascot and creating community programs.Community Development Coordinator, 1995-1999● Increased team engagement with the community by creating and implementing programs for multiple target audiences.● Set up and provided support to the community development committee. ● Identified, secured and coordinated resources to implement community development programs.● Informed executive management and external stakeholders via progress reports.



Bradford Golf Academy

• United States
• Non-profit Organizations

• Owner

  • 2006 - 2015

  ● Designed and managed all clinics, lessons, tournament visits and corporate off-site events.● Utilize cutting-edge teaching and learning theories to achieve the high-tech business objective.● Managed marketing, accounting, sales and operations functions to ensure high-quality client service.● Developed and implemented all marketing and promotional programs to expand brand awareness in the Bay area. ● Designed and managed all clinics, lessons, tournament visits and corporate off-site events.● Utilize cutting-edge teaching and learning theories to achieve the high-tech business objective.● Managed marketing, accounting, sales and operations functions to ensure high-quality client service.● Developed and implemented all marketing and promotional programs to expand brand awareness in the Bay area.



The Golf Club at Boulder Ridge

• United States
• Entertainment Providers
• 1 - 100 Employee

• Assistant Director and Instructor

  • 2006 - 2009

  ● Monitored daily operations, functions and services to ensure excellent customer service.● Created hiring, training, supervising, personal development and corrective action policies in accordance with fair labor standards.● Established precise hourly labor recording, payroll processing, procedures and training manuals.● Oversaw golf tournament operations, golf shop merchandise shipping and receiving and a fleet of golf carts.● Coordinated marketing and promotional programs to recruit new members and reinforce branding.



San Ramon Golf Club

• United States
• 1 - 100 Employee

• Director of Tournaments and Head Golf Professional

  • 2003 - 2006

  ● Oversaw and directed all aspects of tournament operations including promotion, execution and profitability.● Interviewed, hired, trained, supervised, developed and evaluated personnel. ● Managed golf and retail operations budgets, inventory, ordering, receiving and product merchandising displays. ● Met and exceeded tournament rounds and revenue goals as set by management.● Achieved a 90% return rate for the junior golf program and through offering community golf lessons.● Increased profitability and the number of golf rounds purchased by implementing new policies and procedures.● Implemented the FORE! / FORE!SELL POS system and the loyalty rewards programs.



San Jose Municipal Golf Course

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Golf Course Assistant Manager

  • 2000 - 2003

  ● Supervised all aspects of the range, starters, outside services and marshals.● Trained as manager on duty for a course that sold 100K+ annual rounds of golf.● Assisted in all staff training and development for 50+ employees.● Coordinated bi-monthly meetings with the course marshals and starters to assist in customer service.● Managed merchandising displays and control of all golf shop inventory, clubs and apparel. ● Supervised all aspects of the range, starters, outside services and marshals.● Trained as manager on duty for a course that sold 100K+ annual rounds of golf.● Assisted in all staff training and development for 50+ employees.● Coordinated bi-monthly meetings with the course marshals and starters to assist in customer service.● Managed merchandising displays and control of all golf shop inventory, clubs and apparel.