Experience

Devoted Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Agent Support Associate

  • Jul 2022 - Present



State of Colorado

• United States
• Government Administration
• 700 & Above Employee

• Eligibility Quality Reviewer

  • Nov 2020 - May 2022

  Reviewed Medicaid and CHP+ eligibility determinations in comparison to state and federal rules and regulations to ensure accurate determinations. Collaborated cross departmentally to provide policy suggestions. -Reviews a randomized sample of Medicaid and Medicare cases to ensure appropriate processing methods -Coordinates with internal partners to ensure policy guidance exists for a variety of nuanced scenarios -Manually calculates financial information to ensure program… Show more Reviewed Medicaid and CHP+ eligibility determinations in comparison to state and federal rules and regulations to ensure accurate determinations. Collaborated cross departmentally to provide policy suggestions. -Reviews a randomized sample of Medicaid and Medicare cases to ensure appropriate processing methods -Coordinates with internal partners to ensure policy guidance exists for a variety of nuanced scenarios -Manually calculates financial information to ensure program eligibility -Coordinates with assigned counties and internal specialists to ensure results of case reviews are clear and both state and counties agree on final results -Manages a rotating caseload that involves requesting files, reviewing and reporting results on a monthly basis -Ensures an accurate record of each months final results for all counties on an ongoing basis Show less



Jefferson County Human Services

• CCAP Eligibility Specialist

  • Nov 2018 - Oct 2020

  Determined client eligibility within the child care assistance program in accordance with state and federal rules and regulation. Collaborated with clients and caseworkers to ensure appropriate authorizations. -Oversaw the referral process for Jefferson County's Specialized Circumstances CCAP Caseload -Authorized care in accordance with State and Federal Regulations -Provided guidance and training to clients new to ATS (attendance tracking software) to ensure accuracy for the… Show more Determined client eligibility within the child care assistance program in accordance with state and federal rules and regulation. Collaborated with clients and caseworkers to ensure appropriate authorizations. -Oversaw the referral process for Jefferson County's Specialized Circumstances CCAP Caseload -Authorized care in accordance with State and Federal Regulations -Provided guidance and training to clients new to ATS (attendance tracking software) to ensure accuracy for the billing department -Presented CCAP information at weekly TANF Orientations and monthly team meetings for TANF and Child Welfare caseworkers -Coordinated with supervisors across counties regarding Protective Services Child Care -Authorized manual billing in accordance to CCAP and Business Office policy -Recorded and managed CCAP case information in State Systems (CBMS/ Salesforce) -Assisted clients in transition from Specialized Circumstances CCAP to Low Income CCAP Show less



Douglas County Human Services

• Customer Service Specialist

  • Aug 2018 - Nov 2018

  Provided customer service to clients applying for a variety of programs within human services. Collaborated with eligibility specialists to ensure timely processing. -Accepted and filed applications along with supporting documents from clients -Made appointments for clients and caseworkers, when appropriate -Directed clients to additional resources once application was submitted -Responded to walk-in and telephone inquiries, assessed situations, and provided accurate… Show more Provided customer service to clients applying for a variety of programs within human services. Collaborated with eligibility specialists to ensure timely processing. -Accepted and filed applications along with supporting documents from clients -Made appointments for clients and caseworkers, when appropriate -Directed clients to additional resources once application was submitted -Responded to walk-in and telephone inquiries, assessed situations, and provided accurate information to the customer -Recorded in one or multiple computer systems State (CBMS) and County (Compass Pilot) related case information -Utilized ACES to file Child Support Documents -Issued Benefit (EBT) Cards to customers as appropriate and in accordance to policy -Immediately reported any and all conflicts Show less



Denver Public Schools

• Substitute Paraprofessional

  • Feb 2018 - Aug 2018

  -Actively sought out open positions on a daily basis to make sure absences were filled -Researched any necessary information before traveling to schools -Effectively communicated with daily supervisors to inform myself of daily goals, tasks, and routines -Openly communicated with parents, and established myself as a professional within DPS



Auraria Early Learning Center

• United States
• 1 - 100 Employee

• Teacher's Aide

  • Aug 2012 - Jan 2018

  -Assisted with all aspects of the day to day routine within the classroom, as well as monthly administrative duties and training of new staff members -Daily email communication with parents and fellow staff members -Offered daily customer service to parents during drop offs, pickups, phone calls, and email -Use of Excel to update classrooms monthly budget -Kept track of files belonging to families throughout the year -Organized files in transitional periods (kids moving onto… Show more -Assisted with all aspects of the day to day routine within the classroom, as well as monthly administrative duties and training of new staff members -Daily email communication with parents and fellow staff members -Offered daily customer service to parents during drop offs, pickups, phone calls, and email -Use of Excel to update classrooms monthly budget -Kept track of files belonging to families throughout the year -Organized files in transitional periods (kids moving onto new classrooms, new students moving in) -Followed licensing regulations in preparation for Qualistar and Licensing inspections -Trained new staff members when necessary -Most importantly, I maintained positive relationships with children and families throughout the center Show less