Chris Zomp
Accessibility Quality Assurance Analyst at AudioEye- Claim this Profile
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Topline Score
Bio
Credentials
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NVDA Certified Expert
NV AccessFeb, 2022- Sep, 2024 -
JAWS Certified Professional
Freedom ScientificApr, 2022- Sep, 2024 -
Certified Professional in Accessibility Core Competencies (CPACC)
IAAP - International Association of Accessibility ProfessionalsDec, 2018- Sep, 2024
Experience
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AudioEye
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United States
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Software Development
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100 - 200 Employee
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Accessibility Quality Assurance Analyst
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Apr 2021 - Present
Evaluate and tests customer websites, native applications, digital content, customer implementations, and AudioEye products to verify that intended functionality, usability and desired level of conformance is achieved. Review, learn, and understand assigned areas of functionality as necessary to properly test requested changes. Manually test with screen readers (JAWS, NVDA, VoiceOver, TalkBack), keyboard only, and other assistive technology. Validate that user expectations are achieved during the testing process. Apply usability and accessibility best practices and standards when evaluating and manually testing. Determine the root cause of problems and the base set of conditions for their occurrence. Develop, document, and maintain functional test cases and other testing artifacts. Execute and evaluate technical or functional, manual or automated test cases and report test results. Develop test plans, test cases, test scripts, and test reports on multiple projects of varying size. Identify any potential quality issues per defined process and escalate potential quality issues through the appropriate channels. Isolate, replicate, and report defects and verify defect fixes. Master company tools and processes and improve them where necessary. Enter bugs into project management/commercial bug tracking system for validity of results, accuracy, reliability, and conformance to Web Content Accessibility Guideline (WCAG) standards. Identify difference between established best practices and user application and suggest modifications to conform to WCAG standards. Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation. Write documentation to describe program evaluation, testing, and correction.
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Accessibility Shield
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United States
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Software Development
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1 - 100 Employee
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Accessibility Consultant (Volunteer)
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Sep 2020 - Apr 2021
Conduct manual accessibility audits of digital content ranging from websites to mobile applications utilizing Jaws, NVDA, and VoiceOver. Perform quick audits and produce reports for potential clients. Utilize company proprietary automated accessibility evaluation tool, ASX. Generate reports though company proprietary reporting software. Preform Quality Assurance testing on company created software to ensure accessibility and usability for screen reader users. Produced video presentations to illustrate inaccessible elements as well as solutions created by internal development team. Act as the primary SME for screen reader use and functionality. Participate in networking events to answer any questions about screen reader use on any device. Mentor newer employees to ensure understanding WCAG 2.1 AA and best testing procedures for accessibility conformance. Participate in planning and development meetings for internally designed accessible software from conception to market including acting as end user to navigate software with assistive technologies.
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Bender Consulting Services, Inc
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Project Manager
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Jul 2020 - Apr 2021
(On Assignment at Allegheny Health Network) Acted as project lead for Facilities Benchmark Project to assess the restrooms across the AHN network for defined accessibility parameters. Work with cross functional teams from multiple departments and secured a master list of all facilities throughout the network. Reviewed, analyzed, and extracted pertinent information to determine next steps. Coordinated employees and volunteers to conduct manual evaluation of the facilities which required additional data. Acted as main point of contact for all information obtained. Complied all additional information into the master list. Presented results of evaluation in concise mediums to ensure next steps could be easily determined and followed. Lead Blind and Low Vision Patient Experience Improvement Project with the goal of improving the inpatient and outpatient experience for visually impaired patients. Evaluate current standards of procedure and highlighted areas of improvement including best practices for providing relevant documentation to visually impaired patients as well as building a blind and low vision toolkit for the facilities to have on-hand. Facilitated building of toolkits and needed equipment to be included. Personally, evaluate digital content to ensure accessibility. Present finding, suggestions, and next steps to management to obtain a seamless transition to the implementation phase of the project.
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My Blind Spot
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Project Manager
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Mar 2018 - Jul 2020
Manage multiple concurrently running projects. Preform planning and defining scope of projects. Plan and sequence activity. Ensure effective resource planning. Develop schedules. Estimate time and cost. Create and maintain documentation. Monitor and report progress. Utilize team leadership skills. Maintain excellent relations with business partners. Work with vendors. Participate in website planning and design for company. Ensure accessibility standards and processes are applied to the design and development of projects. Maintain up-to-date knowledge of current regulations and requirements for institutions, states and federal entities, best practices in accessibility, including WCAG, ADA, Sections 508. Identify process improvements that will result in the best potential outcomes. Maintain open communication lines with cross-functional teams so that appropriate decisions can be made towards the creation of quality and inclusive digital solutions. Review and ensure overall quality, consistency, and functionality of all work by team members to ensure a high level of accessibility and usability. Provide measurable feedback to direct reports and suggestions for improved performance. Experience working effectively in a team and to work proactively as an individual.
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Associate Infrastructure Analyst
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Jan 2017 - Feb 2018
Provide associate infrastructure analysis for projects. Review inventory spreadsheets for software to determine whether the programs meet Highmark’s security guidelines. Analyze software and decide if it complies or does not comply with appropriate standards. • True Ups: Interpret report of inventory license use. Convert information to user friendly Excel spread sheet. Compile information to check amount of use compared to license limitation. • Desktop to laptop conversion: Process request through Service Manager. Gather correct customer information. Interpret request for efficient processing. Inform and correspond with proper manager/director throughout progression. Process approval or denial. Inform customer of end result of request and process. • Adobe license renewals: Analyze license distribution through excel. Correspond with mangers/ directors to inform of renewals needed. Monitor responses in reference to determinations through Cost Center for accurate billing purposes. Track information and level of completion throughout process. • Software inventory/ SharePoint: Reference Excel list of all software in company against inventory in SharePoint. Determine type of approval of various software. Process all missing information into SharePoint to create a group knowledge base. • Knowledge management articles: Extract article number from Excel to search within Service Manager. Research through Service Manager to locate group/individual owner of configuration item. Run query to determine correct point of contact. Determine lead owner of article and facilitate update of article. Correspond with contact to ensure update will be initiated. • DISA STIGS: Review Department of Homeland Security guidelines for group policy configuration. Determine company’s status of compliance.
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Accessibility Intern
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Sep 2015 - Apr 2016
• Evaluated URL and domains for accessibility using the WCAG 2.0 AA standards. • Assessed and remediated PDF and MS Office documents to ensure compliance with documentation accessibility standards. • Recorded and documented any violations in Excel. • Verified accessibility violation reports for clients. • Strategized with team for client meetings to review violations. • Evaluated URL and domains for accessibility using the WCAG 2.0 AA standards. • Assessed and remediated PDF and MS Office documents to ensure compliance with documentation accessibility standards. • Recorded and documented any violations in Excel. • Verified accessibility violation reports for clients. • Strategized with team for client meetings to review violations.
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Bender Consulting Services, Inc.
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Business Analyst/Application Developer
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Jul 2013 - Jul 2014
Associate Systems Consultant on Assignment at Highmark • Translation of requirements documents into detailed design documentation • Extensive use of Harvest packages to manage source code modifications of Oracle PL/SQL packages • Coordination of source code modifications throughout the development life cycle (development, system test, and production environments), and with the other members of a large development team • Oracle software development, using SQL Navigator • Incorporation of software modifications into large applications, on a PL/SQL programming architecture • Client extraction, using in-house GUI application • Extensive SQL testing of results, capturing into MS Excel, for compliance with unit testing methodology • SharePoint documentation, including design documentation and (unit and system) test results
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Community College of Allegheny County
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United States
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Higher Education
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300 - 400 Employee
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Work Study in Supportive Service Center
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Sep 2009 - May 2011
Work Study in Supportive Service Center of CCAC Prepared electronic textbooks for disabled students Created audio recordings from electronic textbooks for further accessibility Operated several specialized computer programs simultaneously Relevant Coursework Work Study in Supportive Service Center of CCAC Prepared electronic textbooks for disabled students Created audio recordings from electronic textbooks for further accessibility Operated several specialized computer programs simultaneously Relevant Coursework
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Education
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2011 - 2013
Robert Morris University
Bachelor of Science, Major: Computer Information Systems Minor (undeclared) Business -
2008 - 2011
Community College of Allegheny County
Associate's Degree, Business Science
Community
