Experience

MSA Business Technology

• United States
• Information Technology & Services
• 100 - 200 Employee

• SAE

  • Feb 2020 - Present

  Your time is precious and should be focused on what you do best. That’s where we step in. There are more important issues to deal with than office hardware, document processing, and network performance. However, they are essential to business productivity. MSA Business Technology is a proactive company who knows how to maximize efficiency to ensure the office runs predictably, optimally, and securely. Privately owned and technically savvy, MSA has successfully provided the highest quality of customer service through office equipment, software and network management for more than 40 years in the Atlanta, Chattanooga and Knoxville markets. We specialize in building lasting relationships with customers by listening to their needs and customizing a solution unique to them. Our goal is to implement best practices in workflow management and continuous improvement initiatives in order to achieve operational excellence. Show less



Klaatch

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Consultant

  • May 2020 - Present

  Sales advisory role to lead outreach efforts: * onboarding new clients onto the Social Quotient platform * building the support network within the senior community * attracting additional investment partners Klaatch is on a mission to end the staggering burden of loneliness on older adults and on the healthcare system that cares for them. We created the Social Quotient (SQ), the first holistic analytic tool that provides actionable insights about how senior housing providers, social service providers and other providers of older adult services can reduce loneliness and strengthen community. It was developed by program developers for program developers. The Social Quotient is the next step in building the new infrastructure of community. Show less



ReadyForSocial by Thought Horizon

• United States
• Advertising Services
• 1 - 100 Employee

• Advisor

  • Feb 2020 - May 2021

  Advisor to B2B focused company helping B2B Sales and Marketing to gain traction on social media. We provide fully managed program, including sales training, content preparation and curation and SaaS platform supporting the sales teams in distributing the content to multiple social networks. Thought Horizon empowers your marketing and sales teams to be more effective at communicating with B2B customers. Our B2B social media methodology has proven to increase revenues and sales efficiency. Advisor to B2B focused company helping B2B Sales and Marketing to gain traction on social media. We provide fully managed program, including sales training, content preparation and curation and SaaS platform supporting the sales teams in distributing the content to multiple social networks. Thought Horizon empowers your marketing and sales teams to be more effective at communicating with B2B customers. Our B2B social media methodology has proven to increase revenues and sales efficiency.



Repro Products

• United States
• Architecture and Planning
• 1 - 100 Employee

• Director of Customer Loyalty

  • Oct 2013 - Jan 2020

  Progressed in responsibility to position as Director of Customer Loyalty, focused on bridging communications between Service, Support and Sales to provide a unified and improved Customer Experience. Building on 25 years of multiple-industry experience to enhance Operations, Cross-Marketing and the B2B Referral System. Previous positions at Repro Products include Office Solutions Specialist, Regional Account Manager and National Account Manager. -- Repro Products, Inc., established in 1979, specializes in document creation and imaging solutions. Whether it's top-notch reprographic and color printing services, state-of-the-art printers and copiers or the latest Autodesk design software, Repro Products is the total solutions provider to the architectural, engineering and construction industries in Atlanta and the Southeast. We utilize the latest in digital technology and align with premier hardware and software manufacturers in order to remain on top of the latest trends and advances in the industry. Show less



Havens Way Non-Profit

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Regional Sales Manager

  • Sep 2008 - Oct 2012

  Progressed in responsibility from Territory Sales Manager to Regional Sales Manager, as scope and quota expanded. Grew the company's sales model to incorporate the requirement to focus on both corporate and government budget cycles, to include the dynamic nature of priority shifts. Introduced cost analysis based upon demonstrated and projected efficiency improvements, so that both ROI and intangible benefits were brought to light in the areas of risk management, business continuity and disaster recovery. --- F4W provides unique, dynamically interoperable, unified communications solutions. Our proprietary technology, convergent applications and collaborative network products enable comprehensive wireless communications -- voice, video and data -- regardless of device, location or environment. We focus on easy to implement, easy to use, cost-effective solutions. Our communications tools are designed for anyone to use with little or no IT support, regardless of their location or available infrastructure. Key applications include: * Business Continuity Solutions * Disaster Event Response & Recovery * Remote Office & Field Operations * Event Management & Security Show less



Better Homes and Gardens Real Estate Metro Brokers

• United States
• Real Estate
• 700 & Above Employee

• Associate Broker - Residential and Commercial

  • Oct 2003 - Sep 2008

  Associate Broker/Real Estate Investor * Established a successful and growth-oriented business for the marketing and sale of property for ownership and long-term investment. * Completed rigorous certification and licensing program, covering all facets of residential, commercial and land real estate, including certification as Licensed Real Estate Broker/Qualified Managing Broker. * Developed web-based, lead generation program that utilized prospect database and multiple online marketing sites to increase listings by over 150% year-to-year. * Created HTTP/XML promotional templates for improved time-to-market. Show less



VIAVI Solutions

• United States
• Telecommunications
• 700 & Above Employee

• Program Manager, BellSouth International and Data Initiatives

  • 1998 - 2003

  Viavi (formerly JDSU/Acterna/TTC)Progressed in responsibility from Sales Engineer to Senior Account Executive to National Account Manager for Cingular Wireless (combined Wireless Operations from SBC, BCS, PacBell, CellularOne, Houston Cellular and more), as well as concurrently Program Manager for BellSouth International and their Data Initiatives, including xDSL, FITL, ATM/FR, FTTC and other tested (sometimes deployed) programs. Wore multiple hats at multiple times, as the industry experienced rapid growth.KEY EXPERIENCE:INTERNATIONAL DEPLOYMENT OF WIRELESS REVENUE ASSURANCE SYSTEM AT BELLSOUTH INTERNATIONAL AND CINGULAR WIRELESSAfter successfully trialing the Acterna AirAudit Remote Call System both at several BellSouth International sites and at multiple Cingular Wireless locations in the US, I coordinated a significant sales effort which included international distributors, direct sales people and my Cingular Account Team. Our focus was to win substantial new business within areas previously untapped in BellSouth, specifically the Revenue Assurance and Call Auditing Departments in BSI HQ plus its subsidiaries in 13 countries and in Cingular Wireless. The cultivation of influential coaches and key adopters within these organizations, while providing top-notch service and support, resulted in crucial placement of GSM, TDMA and CDMA remote call systems in over 90 markets in the US and over 17 switch locations internationally (in Brazil, Chile and Argentina). The solution solved several real-time and time-intensive applications for the Revenue Assurance/Call Auditing groups and, as it became more widely utilized, won additional business within other areas of BellSouth and Cingular, including BSIWS and Switch Acceptance Operations. Show less

• National Account Manager

  • 1995 - 2003

  Viavi (formerly JDSU/Acterna/TTC)KEY EXPERIENCES AND CAREER HIGHLIGHTSADSL TECHNOLOGY FIELD TESTING WITH BELLSOUTH AND ALCATELConducted early testing work in ADSL broadband technology, when issues with technology concerns, link speeds and line conditions were rampant. With Acterna’s partnership with Alcatel, we used a mix of digital “golden modem” technology and analog line impedance/TDR testing to assist BellSouth during initial field trials in Birmingham AL and Gainesville FL. All participants benefited greatly from the results. Acterna completed the design of 2 commercially-viable test sets; Alcaltel gained a very strong market position in ADSL equipment sales; BellSouth launched the FastAccess service with initial speeds and packages proven by the trials. Further partnering successes and strategic sales also resulted for Acterna, as BellSouth explored IFITL, FTTC and several Fast Packet derived technologies.NATIONWIDE DEPLOYMENT OF DS3/DS1/GSM/ATM TEST SYSTEM AT CINGULAR WIRELESSPlayed the instrumental sales role in Acterna’s victory over a major competitor (Spirent/Hekimian) when selected as Cingular Wireless’ sole provider of Centralized Test Systems. Key components included sales of 76 additional test systems, upgrading of 29 other systems, development of Overlay GUI and software integration into multiple circuit database systems. Six Regional Network Operation Centers were provided with the hardware and software to troubleshoot every digital transmission line from DS0 through DS3. Remote test capabilities were also provided for all field engineers. This was a critical win, as it introduced Acterna as a software solutions provider for Cingular and other wireless carriers, expanding its market share from primarily hardware sales. As Account Manager, I parlayed this into additional sales for the implementation of GSM service testing and ATM analysis via optical cross connections. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Communications Officer

  • 1990 - 1995

  KEY EXPERIENCES AND CAREER HIGHLIGHTS TRANSFER OF TELECOMMUNICATION EXCHANGES FROM EUROPEAN PTT TO US ARMY CONTROL (AND VICE VERSA) Coordinated activities in 3 countries for US Military base realignments in Europe as related to Fixed Communications Systems. In the Netherlands, accepted 3 Dutch PTT PBXs, including transfer negotiations, technical staff hires and complete maintenance support development. In Great Britain, managed the conversions of pre-existing base communications (voice and data) to systems provided by British Telecom. In Germany, supported numerous base closure and consolidation activities, from decommissioning communication hubs to installing PBX replacements. CREATION AND DEPLOYMENT OF SETAF JTF COMMUNICATIONS TEAM As part of the Southern European Task Force G6 (SETAF Division Level Communications), led a team which designed, built, staffed and trained a deployable Joint Task Force J6 Communications War Wagon – 4 soldiers, 12 network capability ranging from UHF Satellite to VHF SINCGARS to INMARSAT with Secure Data Link operating as DINAH Message Center System. This was built into a converted Ambulance Humvee, and deployed for real world operations, including JTF Support Hope (Rwanda and Uganda) and later for Bosnia Peacekeeping Operations. PRESENTATIONS TO ESTONIAN DEFENSE FORCE ON U.S. MILITARY STRATEGIC AND TACTICAL COMMUNICATIONS Selected by the US Military European Command (EUCOM) to deliver a series of presentations and lectures to the Estonian military on communications best practices. As part of the process, collaborated with the Estonian Defense Force to develop a tactical and strategic communications plan. Stated purpose: “To last for 24 hours if the Soviets invade, allowing time to alert CNN and broadcast a report.” Show less