Experience

Nu Look Home Design

• United States
• Consumer Services
• 1 - 100 Employee

• Marketing Representative

  • Dec 2015 - Present

  ● Schedule appointments for in-home estimates ● Attract potential customers by answering product and service questions ● Suggest information about other products and services ● Maintain customer records by updating account information ● Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem and selecting and explaining the best solution to solve the problem ● Expediting correction or adjustment and following up to ensure resolution ● Preparing product or service reports by collecting and analyzing customer information Show less



PCM-G

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Federal Account Manager

  • Sep 2015 - Dec 2015

  ● Utilized proven sales methods to prospect and identify new clients ● Built a book of business through outbound phone sales/cold calls ● Communicated PCMG’s value proposition to key decision makers within the client organization ● Developed, maintained, and leveraged strong relationships with OEM partners and distributors including HP, Cisco, Dell, VMWare, Lenovo, Google Platform ● Managed my time effectively to achieve daily sales goals and metrics ● Planned daily and weekly activities in order to achieve sales goals and metrics ● Prepared quotes and bids as necessary Show less



TruGreen

• United States
• Consumer Services
• 700 & Above Employee

• Residential Outside Sales Representative

  • Feb 2014 - Jun 2015

  ● Developed innovative methods to continuously generate sales revenue and have exceeded monthly quotas by over 15% ● Create numerous selling strategy sales pitches which have been highly-reviewed by management and significantly improved employee performance ● Ensure high post-sales satisfaction by continually addressing customer concerns through superior follow-up surveys and interviews ● Leveraged consultative sales strengths to identify opportunities, nurture relationships and close deals ● Developed lasting relationships with contacts at which prove to be an excellent referral source ● Worked with the service departments to create procedures to increase customer service and improve customer satisfaction and loyalty Show less



hhgregg

• United States
• Retail
• 700 & Above Employee

• Home Theater Specialist

  • Aug 2013 - Nov 2013

  ● Provided exemplary customer service experience at all times and consistently improved customer satisfaction ratings ● Constantly sought for professional expertise and successfully guided customers to making informed purchasing decisions ● Exceeded all store expectations by meeting and surpassing sales goals while providing superb support for all store operations and procedures ● Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings ● Increased revenues by having customers sign up for store rewards programs and apply for gift cards ● Recognized by management for having a continuous positive track record of greeting customers and exceeding all customer service expectations ● Ensured prompt and courteous service while checking out customers efficiently and ensuring 100% fiscal accuracy ● Proactively greeted customers who came into the store to ensure they had a good first impression ● Provided excellent customer service and support to clients and strictly adhered to all company policies and procedures ● Introduced customers new products, systems and services and which increased revenues by 30% and ensured customer loyalty and gained referrals Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Technician

  • Jan 2013 - Jun 2013

  ● Streamlined methods for the effective sale and repair of mobile devices, significantly reducing related overhead costs ● Provided expert assistance to ensure an excellent customer service and retail experience while successfully handling multiple crisis management situations ● Research, recommend and implement system enhancements that improve reliability and performance. ● Expertly handle large volumes of calls, prioritizing issues, identifying the nature of the problem and providing root cause analysis to achieve resolution. ● Quickly resolve functionality issues by performing comprehensive troubleshooting procedures in addition to applying security patches to ensure maximized performance. ● Utilize advanced written communication skills while assisting in writing knowledge-based materials as well as preparing detailed user documentation. Show less