Experience

SUTHERLAND PRESSES
• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee
• DIRECTOR OF CUSTOMER SERVICE & OPERATIONS

  • Sep 2021 - Present


CJI Process Systems

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Sales Engineer

  • Mar 2020 - Sep 2021

  • Manage and execute entire pre-sales activities including prospecting potential customers, RFQ review and quotation development, post-quotation follow-up and assistance • Listen and understand customers’ needs and translate into customized equipment and solutions • Project management of orders and working with manufacturing for timely delivery of quality finished products • Gain working knowledge of process lines such as plating, anodizing, etching, and cleaning • Manage and execute entire pre-sales activities including prospecting potential customers, RFQ review and quotation development, post-quotation follow-up and assistance • Listen and understand customers’ needs and translate into customized equipment and solutions • Project management of orders and working with manufacturing for timely delivery of quality finished products • Gain working knowledge of process lines such as plating, anodizing, etching, and cleaning



Allan Company

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• International Sales & Export Manager

  • Jun 2016 - Jan 2020

  • Managed existing customer relationships and developed plans to increase market share • Chased potential customers with a hunter’s attitude and closed new accounts • Performed market research and analyzed markets to determine priorities and strategies for new market development • Reported on weekly sales activities and forecasting information • Improved export documentation and procedure for increased efficiency • Managed existing customer relationships and developed plans to increase market share • Chased potential customers with a hunter’s attitude and closed new accounts • Performed market research and analyzed markets to determine priorities and strategies for new market development • Reported on weekly sales activities and forecasting information • Improved export documentation and procedure for increased efficiency



Thermal Engineering International, a Babcock Power Inc. company

• Sr. Proposal Manager

  • Jul 2014 - Mar 2016

  • Managed entire proposal process include reviewing of RFP/RFQ, collaborating with internal cross-functional teams, initiating review meetings, and setting project timeline • Involved in pricing and sales strategies of condensers and feedwater heaters to capture maximum opportunities • Built and maintained successful relationships with customers and representatives • Evaluated terms and conditions and minimize risk in accordance with company standards • Customer visits in China and Japan with presentations to expand market share Show less



Wahlco, Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Sales Engineer / China Territory Manager

  • Apr 2012 - Jul 2014

  • Developed China expansion strategy models with planning and analysis • Increased sales by 100% due to total customer care solution • Identified, qualified, selected, and trained new local representatives and distributors and managed all aspect of sales & service requests • Reviewed customer specifications to determine equipment offering, technical and commercial clarifications and exceptions • Prepared project bid proposals including process block diagrams (PBD), piping and instrumentation diagrams (P&ID) and process data sheets for Urea-to-Ammonia systems • Responsible for trade show exhibitions in Brazil, China, and Qatar Show less



Kulicke and Soffa

• China
• Machinery Manufacturing

• Sales & Territory Manager - Korea, Philippines, Taiwan

  • Apr 2004 - Feb 2012

  • Responsible for a customer base of over 40 semiconductor companies of various sizes (including ASE Kaohsiung) from small sub-cons to large integrated device manufacturers (IDM) spanning 3 different countries with diverse cultural differences and business operation methods • Increased sales by 40% in three years with customer-focused attitude, strong customer relationship, and superior pre-and-post sales support • Helped improve customer satisfaction ranking from #6 in 2003 to #3 in 2006, and then to #1 in 2008, as measured by VLSI Research (10 Best Assembly Equipment) • Project management of customer orders from inception to completion with Gantt chart and status update combined with attentive order flow monitoring which contributes to reduced leadtime by 2-4 weeks • Involve intensely with product development and new product launch on topics such as product positioning in the market place, product configurations, brochures and advertisements, special promotions, and marketing plans • Thorough understanding of market and customer needs via perpetual communications and international customer visits gathering market trends and forecasts • Manage all aspects of international independent Representatives on topics of sales strategies, service efficiencies, and daily operations issues • Conduct pre-sale functions include RFQ review, drawings review, quotation preparation, and bid submittal Show less



Canon USA

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Applications Engineer

  • Sep 2000 - Jan 2004

  • Provided photolithography process support to customers in highly technical aspects • Analyzed test data for stepper performance evaluation and defect inspection • Prepared detail reports of tests, analysis and solutions for internal and customer reference • Performed equipment check and operational procedures for maintenance • Provided photolithography process support to customers in highly technical aspects • Analyzed test data for stepper performance evaluation and defect inspection • Prepared detail reports of tests, analysis and solutions for internal and customer reference • Performed equipment check and operational procedures for maintenance



Clayton Industries

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Applications Engineer

  • Jan 1995 - Sep 2000

  • Prepared proposals and quotations for presentations and submittal • Reviewed customers’ specifications and recommended appropriate equipment • Managed multiple projects simultaneously from inception to completion in a timely and organized manner • Provided technical assistance to customers and sales force through telephone, email, as well as field assistance • Conducted sales presentations at customer facilities • Prepared proposals and quotations for presentations and submittal • Reviewed customers’ specifications and recommended appropriate equipment • Managed multiple projects simultaneously from inception to completion in a timely and organized manner • Provided technical assistance to customers and sales force through telephone, email, as well as field assistance • Conducted sales presentations at customer facilities