Chris Webb
UK & EMEA Client Success Manager at Engaging Data Limited- Claim this Profile
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Bio
Credentials
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Hands On Essentials - Data Warehouse
SnowflakeJan, 2023- Oct, 2024 -
Data Strategy
LinkedInMay, 2022- Oct, 2024 -
Developing Your Emotional Intelligence
LinkedInFeb, 2022- Oct, 2024 -
Learning Excel Desktop (Office 365/Microsoft 365) (2018)
LinkedInJan, 2022- Oct, 2024 -
Sales Prospecting
LinkedInJan, 2022- Oct, 2024
Experience
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Engaging Data Limited
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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UK & EMEA Client Success Manager
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Jun 2022 - Present
My role is to grow relationships and provide ongoing support to our clients.🤝I focus on building loyalty and long-term client engagement by providing consultancy & product information, addressing client challenges and overseeing renewals.🗣️Talking to new and existing clients and helping them understand how to use best our services and products to their advantage🤔Helping clients solve their problems and ensure their satisfaction
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Business Development Executive
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Jan 2022 - Jun 2022
📈 My role to is help people understand how better using data can drive and help grow their business. There are a lot of problems that can be solved and decisions that can be made more accurately with the use of data. 💰It might be helping a small business take its first steps into the world of using data or helping larger enterprises harness the enormous volume of data they already have and extracting value from it.🗣️ I talk to people about our consultancy services offering and how our team of trusted experts can help with data projects big or small.💁♂️I want to help as many businesses as possible start using data to help make better decisions, react quicker and to gain valuable insights ultimately encouraging growth and results. Show less
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Wickes
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United Kingdom
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Retail
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700 & Above Employee
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Operations Manager (Order Fulfilment)
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Jun 2020 - Dec 2021
My role was to support a newly refitted store in growing its delivery fulfilment capabilities. I was responsible for creating a structure that allowed us to fulfil the needs of our customers by effectively picking, loading and safely delivering large amounts of materials daily. I spent a lot of time with both new and existing customers understanding how we can better improve our fulfilment service and ultimately drive sales and profit by securing their loyalty with future orders.My account-abilities included:Looking for new business opportunities.Handling customer enquiries (in-person, telephone and email).Identifying training needs.Liaising with operations team for support with expanding the business.Leading the delivery fulfilment team.Overseeing stringent Health and Safety guidelines. Show less
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Operations Manager
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Jun 2019 - Jun 2020
My role is to coach and develop a team capable of delivering excellent store standards whilst providing our customers with a market leading customer journey. I am enthusiastically looking for opportunities to increase sales and profit whilst developing a stay safe culture in store. The store is undergoing a substantial refit and my account-abilities include supporting the existing leadership with completing the changes in store and successfully relaunching the new branch.My responsibilities currently include:- Modernising a high profile old format store.- Delivering superior customer service within a new format store.- Seeking opportunities for sales growth.Current Store profile:Sales of over 6 million per anum34000 sq feetA headcount of 30+ Show less
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Operations Manager
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Dec 2015 - Jun 2019
Flagship store operating as an expansive Delivery Fulfilment site. I was holding Store Manager from November 2018 to June 2019.
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Deputy General Manager
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Aug 2014 - Dec 2015
New store opening successfully leading a trial for a new counter format. I was holding Store Manager from August 2015 until December 2015.
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Showroom Manager
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Oct 2013 - Aug 2014
Leading a Kitchen & Bathroom sales team.
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Merchandise Manager
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May 2012 - Oct 2013
Leading the core side of the business.
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Merchandise Supervisor
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Sep 2011 - May 2012
Part of leadership team for new flagship store opening in Guildford. The store was the first of a new format and the first included in a Travis Perkins village site.
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Stock Supervisor
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Mar 2009 - Sep 2011
Responsible for stock accuracy and loss prevention.
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Customer Service Assistant
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Feb 2007 - Mar 2009
Part time work whilst studying.
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Education
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2005 - 2007
Yateley Sixth Form College
History, Information & Communication Technology, Mathematics, Graphic Design, A Levels
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