Experience

Hobbs Madison, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Financial Services

  • Oct 2023 - Present



Action Tournaments Central

• Detroit, Michigan

• Hockey Referee, Assistant Tournament Director, Scorekeeper

  • Sep 2005 - Present

  • Certified Level 3 Hockey Referee by Michigan Amateur Hockey Association (MAHA) • Assistant Tournament Director duties, including team registration, coach and player check-in, fee collection, referee liaison, and customer service for patrons • Scorekeeper for amateur hockey tournament games • Certified Level 3 Hockey Referee by Michigan Amateur Hockey Association (MAHA) • Assistant Tournament Director duties, including team registration, coach and player check-in, fee collection, referee liaison, and customer service for patrons • Scorekeeper for amateur hockey tournament games



Opus IVS - US

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Client Support Technician

  • Nov 2022 - Jul 2023

  Accurately document customer interactions in the CRM and provides accurate information to customers using the OEM resources in a Call Center Environment. -Answer inbound US/Canada phone requests from clients in a timely fashion -Programming onboard modules -Complete OE scans -Troubleshooting kit failures and escalating when needed Accurately document customer interactions in the CRM and provides accurate information to customers using the OEM resources in a Call Center Environment. -Answer inbound US/Canada phone requests from clients in a timely fashion -Programming onboard modules -Complete OE scans -Troubleshooting kit failures and escalating when needed



Rocket Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Senior Sales & Operations Loan Specialist

  • Feb 2016 - May 2022

  The SOS Loan Specialist is responsible for answering our internal clients' (bankers, ops and leaders) requests to clear loan stoppers in AMP. They deliver the results of their actions by either phone or email using clear, concise language and a client-friendly tone while adhering to our SLAs.• Utilize Rocket Mortgage’s AMP & Cherwell systems to regulate the risk on Charles Schwab, Conventional, FHA, Jumbo, USDA & VA purchase and refinance loans.• Determine root causes of Qualifying Failure Reasons, Rocket errors, credit issues and loan stoppers.• Suggest solutions to get the loan back on track when a stopper cannot be cleared. Show less

• Senior Mortgage Underwriter - Conventional

  • Jan 2015 - Feb 2016

  Underwriting is the process by which your lender verifies your income, assets, debt and property details in order to issue final approval on your loan application.• Review all application documents and credit reports• Identify potential fraud and occupancy red flags• Verify client identity and order verification documents from third-party sources• Update client and lien information• Verify and calculate whether clients' income, assets and credit meet guidelines• Verify we have all documentation supporting what is being used to qualify our clients• Communicate clearly and effectively with loan originators throughout the underwriting process Show less

• Purchase Underwriting Intern

  • Sep 2014 - Jan 2015

  • Utilized Rocket Mortgage’s’ BIG and AMP systems to create various daily reports for Team Leaders.• Completed monthly reconciliation audit reports.• Performed other various management requests.



Level One Bank

• United States
• Banking
• 1 - 100 Employee

• Financial Intern

  • Jan 2013 - Sep 2014

  • Maintain and enhance an Access database used to track expenses for problem loans. • Reconcile expenses reported in Access database to monthly general ledger. • Complete Monthly self-assessment of charge-offs, recoveries, and claims. • Improve and automate call report spreadsheets and Regulatory Reporting software. • Create an unattended processing of reports overnight in the Fiserv: Prologue database. • Structure and implement a cost allocation process. • Maintain and enhance an Access database used to track expenses for problem loans. • Reconcile expenses reported in Access database to monthly general ledger. • Complete Monthly self-assessment of charge-offs, recoveries, and claims. • Improve and automate call report spreadsheets and Regulatory Reporting software. • Create an unattended processing of reports overnight in the Fiserv: Prologue database. • Structure and implement a cost allocation process.



Mayflower Premier Relocations

• 45200 Grand River Avenue, Novi, MI 48375-1018

• Assistant Dispatcher

  • May 2011 - Aug 2011

  • Support dispatch management with billing and analytical management reporting • Assist drivers with loading and unloading • Following one month of training, assumed manager responsibility to schedule logistics of all local and national relocation jobs, approximately 20 orders per day. • Support dispatch management with billing and analytical management reporting • Assist drivers with loading and unloading • Following one month of training, assumed manager responsibility to schedule logistics of all local and national relocation jobs, approximately 20 orders per day.



Put Me In Coach Batting Cages

• 6756 Schaller St, Garden City, MI 48135

• Cashier

  • May 2007 - Aug 2010

  • Property management duties including building and grounds maintenance • Service six batting cages for customers, including equipment maintenance and reporting repair issues • Earned loyalty and trust to perform cashier duties and store management without on-site supervision • Property management duties including building and grounds maintenance • Service six batting cages for customers, including equipment maintenance and reporting repair issues • Earned loyalty and trust to perform cashier duties and store management without on-site supervision