Experience

Region of Waterloo

• Canada
• Government Administration
• 700 & Above Employee

• Fleet Management Coordinator

  • Nov 2018 - Present

  Coordinate, plan and schedule in-house and contracted maintenance (both scheduled and unplanned) on fleet of over 800 vehicles operated by the Region of Waterloo (ie. cars, pick ups, vans, dump trucks, snow plows, etc.), supporting the Waterloo Regional Police Service, EMS (ambulances), International Airport, Waterloo and Cambridge landfills, roads, traffic, signals & water departments. Coordinate, plan and schedule in-house and contracted maintenance (both scheduled and unplanned) on fleet of over 800 vehicles operated by the Region of Waterloo (ie. cars, pick ups, vans, dump trucks, snow plows, etc.), supporting the Waterloo Regional Police Service, EMS (ambulances), International Airport, Waterloo and Cambridge landfills, roads, traffic, signals & water departments.



Air Georgian Limited

• Canada
• Airlines and Aviation
• 1 - 100 Employee

• Auditor (Regulatory Compliance/Operations/Quality Assurance)

  • Jan 2017 - Nov 2018

  • Assisted in the planning and scoping of audits and development of the audit program• Conducted a variety of internal and external audits against company policies and procedures, government regulations & standards• Produced audit reports; identified root causes; provided recommendations to address issues• Carried out vendor management by auditing and reviewing capabilities & certifications of new and existing suppliers; ensured the approved vendor list is maintained• Assisted Air Canada (Mainline) with station audits as a guest auditor• Member of the Health & Safety Committee

• Maintenance Planner

  • Jan 2015 - Jan 2017

  • Based in the flight operations department at Toronto Pearson International Airport; plan and schedule maintenance tasks on a fleet of Bombardier Regional Jets and Beechcraft 1900D aircraft flying scheduled flights for Air Canada• Monitor and plan for deferred defects and scheduled and unscheduled maintenance events• Ensure all mandatory tasks are planned and accomplished within the specified time limit per company and regulatory requirements• Liaise with flight operations to help control the flow, routing and downtime of aircraft• Work with the materials manager and stores department to plan removal of loaner parts• Plan and set up work with contract companies



First Echelon Ltd (division of Flight Support Services of Canada)

• Business Development Executive

  • Nov 2013 - Dec 2014

  • Supported and developed marketing activities designed to generate new business leads for a start-up web site and new Supply Chain Management propositions directed at meeting the needs of airlines, aircraft operators & suppliers • Part of a team responsible for design, inception, implementation, launch, membership recruitment, customer retention, overall and continually development of the web site • Aided in the identification and evaluation of new opportunities by gathering intelligence on customers and competitors • Assisted in the identification and evaluation of new inventory opportunities that offered future sales activities • Created new business leads, managed projects and business development processes within the commercial and defense aftermarket by carrying out market research, direct selling activities, attending trade shows, conducting cold calls, creating emails and email campaigns, setting up and attending meetings with both existing and new contacts, and using social media



Flight Support Services of Canada

• Canada
• Airlines and Aviation

• Procurement Specialist

  • Dec 2010 - Nov 2013

  • Sourced & supplied aircraft and engine parts and services to support an established on call contract • Created, submitted and analysed Request for Quotes (RFQ), Request for Proposals (RFP) and Purchase Orders (PO) • Authorized purchases up to $10,000 • Ensured parts are purchased from approved sources • Trained and certified to perform a variety of internal and supplier quality audits • Involved in disposal of inventory at end of the contracts, including dangerous and controlled goods • Committed to supporting continuing education - spearheaded programs and agreements with Georgian College and Mohawk College Aviation Programs which have resulted in the employment of 7 students from Georgian and large donations to Mohawk



Cargojet

• Canada
• Airlines and Aviation
• 500 - 600 Employee

• Senior Technical Buyer / Material Inspector

  • Apr 2006 - Nov 2010

  • Senior team member responsible for the procurement and inventory control of aircraft parts, tools and supplies during times of business growth, acquisitions and change • Became a certified receiving inspector responsible for the quality standards of aeronautical products; conducted physical inspections on incoming parts, analysed documentation, completed and signed off on maintenance release tags • Member of the Health & Safety Committee • Key member in the initial provision and planning team for fleet expansion and introduction into Wide-body (757/767) and Regional (C208 & B1900D) aircraft types; including study for new routes, station setup and parts and supply requirements • Traveled when special projects arose and to conduct audits



Dynamex

• Cyprus
• Financial Services
• 1 - 100 Employee

• Dispatcher / Logistics Planner

  • Mar 2002 - Mar 2006

  • Provided high levels of customer satisfaction by understanding customer needs and then developing customized, tailored solutions for the movement of time-critical freight • Responsible for routing worldwide cargo shipments and dispatching Owner/Operators • Became certified in the handling of Dangerous Goods by both Ground & Air • Received forklift / counter-balance licence • Trained as and became an ISO Auditor responsible for conducting audits of the quality management system • Provided high levels of customer satisfaction by understanding customer needs and then developing customized, tailored solutions for the movement of time-critical freight • Responsible for routing worldwide cargo shipments and dispatching Owner/Operators • Became certified in the handling of Dangerous Goods by both Ground & Air • Received forklift / counter-balance licence • Trained as and became an ISO Auditor responsible for conducting audits of the quality management system



Air Canada

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Resource Manpower Planner

  • Dec 1999 - Oct 2001

  • Performed advanced and day-of-flight manpower planning of a large unionized workforce • Monitored ever-changing operations; made quick decisions in response to operational changes and clearly communicated assignments and reassignments to front-line personnel • Ensured customer satisfaction and reduced delays by ensuring flights were adequately staffed • Met with local management and union representatives to discuss manpower issues and concerns; strategized cost reduction and productivity improvements



Air Ontario (now Air Canada Jazz)

• Quality Assurance Analyst - Customer Service

  • Sep 1998 - Nov 1999

  • Studied customer service issues by observing daily operations and conducting audits system-wide • Prepared daily, weekly and monthly reports for all levels of management • Assisted in the development & implementation of a quality assurance system at Air Ontario designed to study customer service and operational issues • Involved in the strategic planning and scheduling of aircraft/crew at Air Ontario • Studied customer service issues by observing daily operations and conducting audits system-wide • Prepared daily, weekly and monthly reports for all levels of management • Assisted in the development & implementation of a quality assurance system at Air Ontario designed to study customer service and operational issues • Involved in the strategic planning and scheduling of aircraft/crew at Air Ontario

• Quality Assurance Program Analyst - Customer Services

  • May 1996 - Aug 1998

  • Conducted customer service and operational audits and studies at Toronto airport as a CO-OP student while studying Aviation Management at Georgian College. • Conducted customer service and operational audits and studies at Toronto airport as a CO-OP student while studying Aviation Management at Georgian College.