Experience

West Lancashire Borough Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• ICT Strategic Client Manager

  • Mar 2020 - Present



P&H Pipelines & Services Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• • Oct 2018 - Jan 2019

• • Nov 2017 - Oct 2018



Doncaster Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Interim Head of IT

  • May 2017 - Sep 2017

  Interim Head of IT Interim Head of IT



The Guinness Partnership

• Non-profit Organizations
• 700 & Above Employee

• Head of Business Relationship Management

  • Apr 2015 - Feb 2017

  • Built and developed team to act as single point of contact for internal customers to gather requirements and act as translator between IT and the business. • Created demand management process for capturing NSR (Non-Standard-Requests) from the business for Infrastructure (new and upgrades), Software Enhancements and New software Requests which visibly showed the demand from the business against the IT Resource. • Developed a tool for the prioritisation and cost / benefit analysis against each request • Partnered with all business functions to determine and shape their technology requirements and identify opportunities through innovation to support business improvements and deliver enhanced Value for Money • Defined the roadmap for each division by capturing the activities and priorities, adjusting the roadmap if required • Undertook supplier management and relationship meetings to ensure delivery against SLA’s, product roadmap and Value for Money discussions • Upgrade to the main housing system • Introduction of an Identity Management • IT lead for merger between the Guinness Partnership and Wulvern Housing Interim management of the application development, application support, project management, test and environments and release teams. Day to day management and ownership of operational issues and management of the complaints and escalation processes on IT Service issues. Show less



Trafford Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• • Aug 2011 - Apr 2015

  • Delivered year on year efficiencies through resource management, contract re-negotiation and investment strategy.• Developed and delivered an income generation strategy through the 100+ schools• Designed and delivered green datacentre for in-house and hosting services• DC footprint reduction and application consolidation using virtualisation• Delivered shared service technology for HR & Payroll with high availability• Led initial phases of HR Shared Services function between Trafford Council and Greater Manchester Police• Developed and delivered of a 5 year recurring strategy plan for the delivery of infrastructure and software development aligning with business plans• Forefront of design, development and delivery of infrastructure and software solutions• Implemented service reviews to streamline staff expenditure and creation of strategic staff development plan to achieve project outcomes.Lead and managed technology adoption in the organisation and provide strategic guidance to senior management. Project & Portfolio Management for strategic improvements in service delivery and collaborative initiatives, with other public bodies, including the police, NHS and Clinical Commissioning (Multi-Agency Process Adoption). Accountable for over 50 staff covering the following areas: - Service Desk (ITIL principle based incident and problem management, asset, configuration and change management) System Support, Communications (Voice and Data), Infrastructure and software Development, Security. Show less

• • Nov 2008 - Aug 2011

  Management of a large user base (5000+) and circa 3500 pc’s and laptops. Modern enterprise infrastructure in use, NetApp Storage and Cisco UCS hosting a substantial VMWare environment. Large WAN Infrastructure, covering more than 140 sites in the Manchester area using various technologies MPLS, ADSL, MEVPN. Recent implementation of SIP technology with Virgin Media as an extension to the Alcatel VOIP system. Currently involved in a number of high level projects including a new corporate headquarters which involves relocating 1000 users and a datacentre build and relocation. A collaborative project involving 3 councils in a joint HR and Payroll system hosted at Trafford for 38,000 end users. Instigated a hardware refresh programme, implemented server log management. Responsibility for ensuring continued compliance with Government CoCo (GCSx, PSN) accreditation, liaising with CESG for annual submissions.Involvement in a number of cost saving programmes including printing and mobile telephony contracts.An active member and contributor to the GMITM (Greater Manchester IT Managers) group,which covers all AGMA (Association of Greater Manchester Authorities). Show less



Findel

• United Kingdom
• Retail
• 100 - 200 Employee

• IT Operations Manager

  • Jul 2006 - Aug 2008

  • Introduced Service desk and built 1st / 2nd line support teams • Developed internal SLA’s in line with ITIL incident and problem management guidelines • Developed weekly management summary on service desk performance against SLA’s • Extended the business use of Avaya CMS (Call Management System) to the helpdesk function including wallboard visibility • Reviewed all suppliers to the IT function and effected a supplier consolidation process to achieve value add and cost reduction for both hardware and services • Introduced supplier review meetings to review performance against agreed SLA’s where appropriate • Introduced due diligence process for current supplier verification and new supplier selection • Infrastructure and system upgrades to facilitate high-availability Led and managed technology services across this geographically dispersed organisation including service desk function, hardware infrastructure and technical support sections. Show less



Jacobs Bakery Limited (Groupe Danone)

• Liverpool and Nottingham

• Computer Services Manager

  • Jan 2001 - May 2006

  3 Sites Liverpool, Nottingham and Dublin, 8 staff Management of the support services delivery and helpdesk sections of the IS Department for this subsidiary of a major global food manufacturer • Management of the company’s network, server infrastructure including links to other UK and European sites and large PC population • Management responsibility of 3rd party suppliers, services and contracts • Bringing back in-house outsourced managed services • Implementation of links to subsidiary companies and sites Show less



Centura Foods

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Group Systems Support Manager

  • Apr 2000 - Jan 2001

  Responsibility for the efficient running of the Information Systems Department covering seven, geographically remote, operating sites. Management of a team of helpdesk operators and analysts. Monitoring helpdesk calls and allocating resource. Managing major projects including video conferencing, cabling, communications and disaster recovery options. Ensuring the prompt and efficient resolution to problems. Providing support to the business by enhancing effective use of emerging technology. Continually asses training needs of the department and develop training plans to effect personal development. Ensure effective use of the technology provided. Liaising with senior managers, with regard to future business requirements. Professional representation of the company, in all areas. Agreeing maintenance contracts with service providers. Show less



Northern Foods

• Food and Beverage Manufacturing
• 100 - 200 Employee

• • Apr 1995 - Apr 2000

  Responsible for five sites as IT Manager. Managing a central computer facility, providing access to both AS/400 and servers. Working within, and agreeing budgets for both capital and revenue. Providing support for 300 users. Formulation of all IT strategy including the development of a Wide Area Network infrastructure to ensure effective communication between the operating companies. Liaising with the personnel departments within each site to provide adequate training for all users, ensuring effective use of the companies computer systems. Implementing company wide standard procedures. Ensuring adequate measures were in place to support the businesses 24 X 7. Main project was to consolidate all hardware to a central location for ease of maintenance. Show less

• • Apr 1990 - Apr 1995

  Responsible for all IT related systems within the business. Project managed the implementation of a shop floor data capture system relating to raw material yields in manufacturing. During my time at Holland I utilised by developer skills to create a bespoke Van Sales Forecasting system to replace the manual system in use, this included the full lifecycle for development, UAT, Modification and Implementation. The system was adopted by the business and proved successful in reducing over manufacture and product wastage. Instrumental in introducing Holland's first PC Lan for 150 users. Other successes include the replacement of a manual clocking system with automated swipe cards. Show less