Experience

MODPLAN LIMITED

• United Kingdom
• Building Materials
• 1 - 100 Employee

• Customer Service Manager

  • Oct 2017 - Present

  I am a customer focused professional who possesses a strong sense of urgency with regard to customer satisfaction. I have good interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. As an experienced manager I fully understand the importance of appearance and behavior in creating a positive impression in any face to face role, this is why I work hard at appearing professional, well dressed and well spoken.

• Conservatory Processor

  • Jul 2015 - Oct 2017

  Working as part of a team in the conservatory office. Processing customer orders and quotes for bespoke conservatories, orangeries and garden buildings using various programmes such as first degree and virtual shop floor. Working on a day to day basis to gain a good knowledge of products for the various roofing systems offered. Keeping up to date with recent trends in the market such as our new Leka warm roof.



Macrolux UK LTD

• Crumlin, South Wales

• Purchasing & Logistics Manager

  • Jun 2001 - Jul 2015

  The time spent working within the different departments has given me the knowledge and experience to carry out the role successfully. I first started as a production operator in June 2001. Since then I have progressed through various positions. These included sales administrator, office supervisor, stock controller and then purchasing and logistics manager. The role demands good negotiation and networking skills in addition to a great deal of organisation. Daily duties include: •deciding what goods, services and equipment are needed •monitoring and forecasting stock levels •researching and identifying new products and suppliers •negotiating prices and agreeing contracts •making sure that suppliers deliver on time •processing payments and invoices Show less



Carcraft

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Liaison Officer

  • Mar 2003 - Dec 2003

  As a customer liaison officer I would take control of the sale from the salesman following agreement of purchase. I would liaise with the finance team and keep the customer updated on the progress of any application. In other cases I would process cash, bank transfer and credit/debit card payments. Before the hand over of he vehicle I would take the customer through the various operations of the vehicle. Carefully pointing out any important safety factors. As a customer liaison officer I would take control of the sale from the salesman following agreement of purchase. I would liaise with the finance team and keep the customer updated on the progress of any application. In other cases I would process cash, bank transfer and credit/debit card payments. Before the hand over of he vehicle I would take the customer through the various operations of the vehicle. Carefully pointing out any important safety factors.