Project Coordinator

• Sep 2018 - Present

Implementation Specialist

• Jan 2017 - Jun 2018

Set-up, Configure and Deploy Commissary Network Systems throughout the Penal System. Set-up, Configure and Deploy Commissary Network Systems throughout the Penal System.

Senior Customer Support Technician

• Dec 2012 - Jan 2017

Troubleshoot all desktop elements for all sites to include desktop, laptop, printer/copiers and network/VPN connections. Provide 2nd & 3rd tier support for 24,000 healthcare users in the BJC Network running Windows XP, Windows 7, Apple Mac OSX, Microsoft Office 2003 & 2007, and Novell Groupwise. Administer existing domain accounts using Active Directory. Deployed Windows XP SP3 builds via a scripted Microsoft SCCM method on USB memory sticks. Logged calls & work from queue using Remedy. Performed inventory collection of endpoints using IBM's Tivoli, Remedy Software Installed and supported virtual desktops using Oracle VDI solutions including Sun Ray thin clients and Oracle Virtual Desktop Software (OVDC) Show less

It Contractor

• Mar 2011 - Dec 2012

Help Desk Universal Analyst

• Mar 2011 - Jul 2011

Duties; Support Blackberry Devices, including Set-up of Corporate e-mail. Function as a Technical Resource for Backups, Setting up E-mail accounts, creating .PST folders, mapping drives to various files, folders,directories and Servers. Set up and configure Remote Access connectivity through VPN tunnel on the Boeing Secure Network. Performed password resets through a Protected EU environment to verify the Employee prior to changing their password with Challenge questions for them to be verified. Responsible for setup of blackberry devices, laptops and desktops. Responsible for troubleshooting and problem resolution including Configuring LAN equipment, Ethernet cables, hubs, patch cables and firewalls. Troubleshoot various software applications and hardware devices including MS Office 2003 and 2007 and MS Exchange Client Server 2003 and 2007. Also, Checked End Users on Active Directory Database for Access to Servers with their Admin Rights. Show less

Service Order Writer

• Apr 2008 - Oct 2009

Duties; Convert DSL Customers from Baby Bells to AT&T Service. Document Customer records such as addressing and porting telephone numbers. Also, went through thousands of records and purged old records from databases in all regions. Duties; Convert DSL Customers from Baby Bells to AT&T Service. Document Customer records such as addressing and porting telephone numbers. Also, went through thousands of records and purged old records from databases in all regions.

Computer Operator

• Aug 2006 - Jun 2008

Duties; Using BMC Ctrl-M software, monitor the production batch Schedule, responding to job instructions as necessary Perform daily checklists to ensure health of systems and applications Perform printing, sorting and sealing of University Human Resource and Finance documents Perform proactive monitoring of operating systems, databases, servers and network devices Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems Tier 1 and Tier 2 trouble shooting for system, network and application related issues Escalate production problems as needed, setting up and managing bridge calls when necessary Show less

Cryptologic Technician

• Jul 1989 - Aug 2004

Encrypt & Decrypt message Traffic. Encrypt & Decrypt message Traffic.