Experience

The Orchard Theatre (HQ Theatres)

• Assistant Box Office Manager

  • Aug 2018 - Present

  Recruiting• Providing training, Development & appraisals• Active listening to inbound contact centre call• Producing the Staff Rota• Delicate duties, hold briefings• Trained Fire marshal• Great customer service and complaint mitigation• Achieving sales targets and KPIs regularly• Answering customer queries through our contact centre and in person • Providing sales forecasts to potential clients• Creating seating plans for new shows including strategic… Recruiting• Providing training, Development & appraisals• Active listening to inbound contact centre call• Producing the Staff Rota• Delicate duties, hold briefings• Trained Fire marshal• Great customer service and complaint mitigation• Achieving sales targets and KPIs regularly• Answering customer queries through our contact centre and in person • Providing sales forecasts to potential clients• Creating seating plans for new shows including strategic pricing• Liaising with third party ticket agencies• Providing sales figures after each show• Liaise with marketing to increase sales• Providing health and safety guidance Show more Show less



HQ Theatres & Hospitality

• Box Office Assistant

  • Nov 2016 - Aug 2018

  • Welcoming guests and visitors to the theatre• Great customer service in person and over the phone • Provide up to date reports daily• Maximising up-sales• Liaise with high profile clients/ celebrities Dealing with complaints• Administration duties including direct debit processing, letter/ email replies and post



Dunelm

• Customer Service Assistant

  • May 2016 - Nov 2016

  • Great customer service• Order full fillment• Providing made to measure quotations• Process all paper work, filling and archiving accurately• Merchandising to maximise sales growth and producing creative shop window displays • Contribute to achieve department and store targets and performance• Maintain my specific department and advise on products relevant to customer needs• Provide support to the cashiers at busy periods



Chessington World of Adventures Resort

• Sales Executive

  • Aug 2014 - Aug 2015

  • Liaising with high profile clients• Liaising with business clients and negotiate hotel rates and events• Book Dining experiences and parties and up-selling hospitality packages • Organise events, parties and upgrade sales packages• Promote the Hotel and Theme Park, for Corporate events• Completing hotel show arounds• Answer all incoming calls and emails• Prepare and send proposals for new client conferences and events• Creating and organise Christmas parties both… • Liaising with high profile clients• Liaising with business clients and negotiate hotel rates and events• Book Dining experiences and parties and up-selling hospitality packages • Organise events, parties and upgrade sales packages• Promote the Hotel and Theme Park, for Corporate events• Completing hotel show arounds• Answer all incoming calls and emails• Prepare and send proposals for new client conferences and events• Creating and organise Christmas parties both joiner and private parties Show more Show less



Optimax Laser Eye Clinic

• Patient Coordinator

  • May 2013 - Oct 2014

  • Welcome all patients and visitors on the reception desk• Answer all incoming calls and emails• Manage all online Bookings with a follow up Courtesy calls • Liaising with external health care companies• Understand the need of vulnerable people• Carry out eye tests prior to consultation• Willingness and ability to teach others