Experience

Omega Chemicals Inc

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Account Manager

  • Mar 2006 - Present

  SUMMARY Manages and coordinates the sales of Omega’s product range while ensuring a high level of customer support and satisfaction. ROLES and RESPONSIBILITIES • Develop a sales strategy for the market that ensures attainment of company sales goals and profitability. • Plan and implement sales and service programs to promote new markets, improve competitive position in area, and provide fast and efficient customer service. • Responsible for the on-going maintenance of the computerised customer and prospect database and for the maintenance of accurate records of all pricing. • Responsible for presenting and selling company products and services to current and potential clients while striving to maintain maximum profit margin. • Ensure a timely response to any sales enquiries. • Manage effectively and constructively (or supervise the handling of) all customer complaints in conjunction with the Customer Service Manager. • Confer with existing and potential customers to ascertain supplies, service needs and advise on types of product to purchase, considering such factors as costs, OHS, environment and intended use. Ensure receiving and shipping operations are consistent with customer needs. • Review articles in trade publications to keep abreast of developments in types of product merchandised. • Negotiate with chemical suppliers, both local and overseas, to obtain the best pricing for resale and use as raw materials. • Negotiate with chemical tanker transport companies to obtain competitive freight rates as well as being able to offer reliable on-time service • Perform bulk installation audits on new and recently upgraded bulk tanks on customer sites. • Constant updating of market intelligence derived from regular discussions with customers. • Negotiations of quarterly and yearly contracts. • Respond to government and private business tenders.



Orica

• Australia
• Mining
• 700 & Above Employee

• Various

  • Nov 1997 - Mar 2006

  Jul 2004 – Mar 2006 Orica Spectrum Account Manager I had moved into an office-based sales position where I managed approximately 1300 customers, providing customer service, quotations and chemical knowledge. I was required to achieve minimum monthly sales and margin targets. Oct 2003 – Jul 2004 Orica – Spectrum Customer Service Spectrum is a division of Orica that deals with the smaller end of the chemical market. My main role consisted of allocating bulk tankers of sodium hypochlorite (for use in water treatment and pool cleaning) during the summer season, when stocks are tight due to the high volumes required by customers. Acquiring new business was a major objective. My exceptional efforts in this objective led me to a new role (see above). Mar 2003 – Oct 2004 Orica – Mining Division Customer Service I moved to a customer service role within the Mining Division of Orica, delivering sodium cyanide to mine sites in Queensland and Western Australia. The regular stock movements of isotainers from our cyanide plant in Gladstone to Kalgoorlie via train was a main part of the job, as well as organizing with transport the movement of the isotainers to the mine site itself to keep their stocks of cyanide (used in gold extraction) constant. Jun 2000 – Mar 2003 Orica – Export I became involved in the organization of containers of industrial chemicals for export to SE Asia, Africa and South America. I was dealing with shipping lines and freight forwarders on a regular basis. Jul 1999 – Jun 2000 Orica – Distribution I moved into a distribution role, generating delivery paperwork, picking and processing deliveries, and regular consultations with transport companies outside of Victoria (mainly Queensland and Western Australia). Nov 1997 – Jul 1999 Orica – ChlorAlkali Division Customer Service My first role at Orica was in customer service, organizing bulk deliveries (25 tonnes) to various customers in the dairy, fruit and galvanizing industries in Victoria.



Peerless JAL

• Australia
• Chemical Manufacturing
• 1 - 100 Employee

• Purchasing Officer

  • May 1993 - Nov 1997

  May 1993 – Nov 1997 Peerless Emulsions Purchasing officer for Peerless, a manufacturer of industrial cleaning chemicals. My main role was to speak to suppliers and organise for purchasing of raw materials as well as other cleaning accessories (from mops and brooms to industrial floor polishers). May 1993 – Nov 1997 Peerless Emulsions Purchasing officer for Peerless, a manufacturer of industrial cleaning chemicals. My main role was to speak to suppliers and organise for purchasing of raw materials as well as other cleaning accessories (from mops and brooms to industrial floor polishers).