Experience

Ecruising Pty Ltd

• Australia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Cruise & Travel Product & Packaging specialist

  • Jun 2022 - Present



Ignite Travel Group

• Australia
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Cruise Consultant

  • Oct 2021 - Jun 2022



arrivia

• United States
• Travel Arrangements
• 500 - 600 Employee

• Customer Experience Manager

  • Nov 2020 - Oct 2021



Helloworld Travel New Zealand

• Travel Arrangements
• 1 - 100 Employee

• Store Manager / Business Partner

  • Apr 2018 - Mar 2020

  • Business planning and business strategy development, initial team scaling and KPI setting • Purchasing and installing initial IT and business systems • Recruiting initial sales team members • Leading and motivating staff to achieve sales and NPS-related targets and to provide outstanding customer service • Conducting product and systems training and sales coaching for all staff • Weekly sales analysis/tracking and weekly sales meetings • Account reconciliation and detailed financial analysis including P&L and Balance Sheet • Attendance at monthly franchise owners’ meetings • Supplier relationship management including contract negotiation • Conducting twice-monthly one-on-one staff meetings • Implementing local store marketing and database management • Social media management • After-hours sales event development and co-ordination • Personal travel sales and customer service • Dispute resolution I relinquished my shareholding and left this role to move to the Gold Coast with my family. Show less



Cruiseabout

• Australia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Team Leader / Manager

  • Jun 2013 - Dec 2018

  Consultant duties included: • Sales and booking of all travel related products including airfares, accommodation, tours, car hire, cruises and insurance, within a retail travel store • Customer service: handling face-to-face, phone and online enquiry simultaneously, requiring the ability to prioritise and multi-task • Intensive product, reservation systems and sales training over a 12-month period • Level 4 TAANZ Accreditation achieved • CLIA Cruise Ambassador certificate achieved • Daily, weekly and monthly KPI target tracking in an incentive-based system • Achieved Flight Centre Global Awards as a consultant: “Most Improved Consultant” in 2010 and “$2 Million-dollar Consultant” on four occasions • Responsibility for daily/weekly accounting reconciliations and all end-of-month/end of year finance and accounting procedures Leadership responsibilities included: o consistently being the top seller in the store o new staff induction and training o training staff in new IT systems o ongoing staff development o business planning o co-ordinating daily sales/product meetings o NPS tracking and follow up o twice-monthly one-on-one meetings with all staff o Implementation of local store marketing o financial auditing and quality control o monthly development meetings with Area Manager o customer dispute resolution Achievements: • Consistently achieved awards in my sales region: Top 10 sales consultant – Top Profit store - Most Improved Store • Achieved Personal Best store profit for Flight Centre Rotorua in 2011 • Achieved Personal Best store profit for Cruiseabout Takapuna in 2017/18 Show less



Flight Centre Travel Group New Zealand

• New Zealand
• Travel Arrangements
• 300 - 400 Employee

• Team Leader / Manager

  • Jan 2008 - Jun 2013

  Consultant duties included: • Sales and booking of all travel related products including airfares, accommodation, tours, car hire, cruises and insurance, within a retail travel store • Customer service: handling face-to-face, phone and online enquiry simultaneously, requiring the ability to prioritise and multi-task • Intensive product, reservation systems and sales training over a 12-month period • Level 4 TAANZ Accreditation achieved • CLIA Cruise Ambassador certificate achieved • Daily, weekly and monthly KPI target tracking in an incentive-based system • Achieved Flight Centre Global Awards as a consultant: “Most Improved Consultant” in 2010 and “$2 Million-dollar Consultant” on four occasions • Responsibility for daily/weekly accounting reconciliations and all end-of-month/end of year finance and accounting procedures Leadership responsibilities included: o consistently being the top seller in the store o new staff induction and training o training staff in new IT systems o ongoing staff development o business planning o co-ordinating daily sales/product meetings o NPS tracking and follow up o twice-monthly one-on-one meetings with all staff o Implementation of local store marketing o financial auditing and quality control o monthly development meetings with Area Manager o customer dispute resolution Achievements: • Consistently achieved awards in my sales region: Top 10 sales consultant – Top Profit store - Most Improved Store • Achieved Personal Best store profit for Flight Centre Rotorua in 2011 • Achieved Personal Best store profit for Cruiseabout Takapuna in 2017/18 Show less