Experience

DVE Store

• United States
• Retail
• 1 - 100 Employee

• General Manager

  • Jan 2018 - Present

  Responsible for the company’s overall budget and operations. This includes oversight of multiple divisions such as: Sales, Product Development, HR, Finance, IT, Warehouse and Marketing. Develop and execute a strategic business plan that meets or exceeds established sales goals and supports company growth, revenue, and profitability targets. Provide oversight and direction to the management team in accordance with the organizations policies and procedures. Continually improve standard operating procedures and best practices. Take an active role in each department regarding ways to identify and increase productivity within operations in a light industrial facility, product development, marketing, sales, and administrative departments. Attend trade shows, conferences, and professional association meetings to promote product and brand. Responsible for the day-to-day running of the company and administrative issues. Develop management team through training, coaching and providing regular feedback. Develop an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention, development and high performance. Oversee the health and safety of the workforce. Contribute to team effort by accomplishing related results as needed.



Chromatic Distribution

• Everett, WA

• Business Manager

  • Jul 2016 - Present

  Continually improve related procedures and best practices, take an active role in identifying ways to increase business Perform all accounting and logistical processes for this business division, such as: processing B2B purchase orders, entering data into accounting software, invoicing, generating labels, shipping product, invoicing, performing bank deposits, etc. Achieve customer service objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; completing audits; identifying customer service trends; determining system improvements; implementing change; maintaining and developing business relationships with new and future vendors Plan presence in and attend a minimum of two trade shows per year, which includes: arranging and organizing travel; planning and executing trade show logistics; gathering potential leads; following up on said leads; create and send monthly marketing emails to leads Attend internal meetings and proactively follow up on specific action items Manage and track inventory locally and oversees while preemptively ordering stock for future orders Provide excellent customer service by diligently follow up on custom orders for vendors Identify and execute upon website efficiencies in an effort to increase traffic and customer experience Gather and analyze financial data in order to maximize revenues and profits and determine customer service objectives to meet sales and customer service goals Perform daily customer service tasks, including: taking orders; processing cancelations and returns; answering phones; identify, troubleshoot, and resolve issues Contributes to team effort by accomplishing related results as needed



Masco Support Services

• United States
• Manufacturing
• 1 - 100 Employee

• District Representative

  • Jan 2011 - Mar 2015

  Masco Retail Sales Support – Everett, WA (Jan. ’11 – Mar. ‘15) District Representative (Jan. ’11 – Mar. ‘15) -Responsible for servicing and maintaining 16 different product sets in 9 different Lowe’s Home Improvement Warehouse stores from Issaquah, WA to Bellingham, WA. -Created and leveraged relationships with various departments in each store to accomplish goals. -Performed a myriad of tasks ranging from display maintenance, cycle counting, down stocking, pricing and sign maintenance, major aisle resets, faucet inspection and repair, authorized return to vendor products, and training store personnel on our product lines and features.



Zumiez

• United States
• Retail
• 700 & Above Employee

• Distribution Manager

  • Jan 2005 - Jul 2008

  Distribution Manager Zumiez, Inc August 2005 to June 2008 Developed and implemented plans to grow the DC from servicing 140 stores in 2005 to 300+ stores in 2008, realizing roughly 25% growth per year. - Direct supervisor to 8 managers who oversaw 6 assistant managers and 250 workers. - Developed key performance indicators for benchmarking DC productivity. - Introduced results driven merit based bonus program for all exempt personnel. - Cut payroll costs 22% by developing staffing plans eliminating overtime and temp labor. - Created and oversaw $20 million Operating Budget and $2.3 million Capital Budget. - Negotiated all major contracts for inbound/outbound shipping, material handling, and packaging totaling over $13 million annually. Assistant Distribution Director Zumiez, Inc January 2005 to August 2005 Oversaw daily operations of the DC servicing 140 stores while Director took a 5 month LOA. - Worked with current DC management team to oversee Softgoods Production, Hardgoods Production, Inbound/Outbound Shipping, Logistics, Chargebacks/Return to Vendor processes, Vendor Relations, and all Human Resource activities. - Developed staffing plans to reduce payroll expense and further improve efficiency of scheduling. - Standardized procedures such as interview questions, orientations, Safety Meetings, accident reporting, forklift certification, and vendor service guidelines and vendor relations reporting. - Acted as liaison between the Distribution Center and the Planning and Buying departments. - Solely responsible for overseeing home office security, facilities maintenance, regulatory compliance, and safety and risk management programs.



Target

• United States
• Retail
• 700 & Above Employee

• Executive Team Lead

  • Feb 2001 - Jul 2004

  Executive Team Lead - Logistics Target Corporation March 2004 to July 2004 Utilized Common Practices to maintain consistency; implemented new company initiatives. - Displayed leadership in providing honest feedback, coaching, mentoring, and providing recognition while training team member to achieve productivity and accuracy goals. Executive Team Lead - Merchandising Target Corporation August 2003 to March 2004 Continually raised the performance of Executive Team Leads and Team Leaders on the sales floor by training, coaching, and supervising them. - Set daily goals and expectations, coached and followed-up with the team, quickly resolved in-stock, presentation, pricing, and signing issues. Executive Team Lead - Guest Services Target Corporation September 2002 to August 2003 Championed fast service awareness for the total store; built and optimized schedules to guarantee fast service and prevent service delays. - Selected, developed, and retained a diverse team of fast, fun, and friendly people for the checkouts, service desk, food service and cash office. Executive Team Lead - Softlines Target Corporation February 2001 to September 2002 Recruited, selected, developed, and retained talented team members; provided work direction/prioritization to achieve presentation and performance goals. - Maximized and drove sales by making merchandising and presentation decisions.