Experience

Serenity Gourds

• United States
• Retail
• 1 - 100 Employee

• Gourd Crafter

  • Jun 2019 - Present



Toppan Air

• Denton, Texas, United States

• Drone Pilot - Remote Pilot in Command

  • Jan 2020 - Present



ANATOMICAL MEDICAL LABORATORIES, INC.

• United States
• Hospitals and Health Care

• IT Manager

  • Oct 2021 - Present



Integritek

• United States
• Information Technology & Services
• 1 - 100 Employee

• DFW Manager/Senior Information Technology Engineer/Project Engineer

  • May 2016 - Nov 2020

  • Led a team of multiple technical professionals, offering guidance and mentor-ship to ensure top-quality deliverables as a regional manager including IT projects and solutions engineering. • Designed, developed, and delivered technical solutions in alignment with client expectations. • Demonstrated project management skills to define goals and scope, track progress, resolve issues, and deliver outcomes on time and on budget. • Served as primary administrator of ConnectWise ticketing system. • Aided in the setup of new company acquisitions in the ConnectWise ticketing system and collaborated with accounting to ensure seamless integration. • Performed migration and upgrades of aging Windows 20XX servers including physical to virtual migrations to HyperV and VMware depending on the client’s needs. • Performed and managed on premise Exchange to Office 365 Exchange migrations from the selling phase to the final cut-over phase. • Managed and supported various types of firewalls ranging from Cisco ASA, Juniper, PFSense, Sonicwall to Untangle. • Designed and supported Meraki, Aruba and Ubiqitui networks based on the budget and needs of clients. Show less



OmicronWave Technologies

• Denton, TX

• Senior Information Technology Engineer/Project Engineer

  • Mar 2005 - May 2016

  • Setup, configured and maintained the ConnectWise ticketing/invoicing system. • Setup, configured and maintained various remote maintenance and monitoring tools for small businesses including Nagios, Kaseya, GFI/Maxfocus, Continuum, and Labtech (Now called Automate) to perform scripted maintenance of workstations and servers changing monitoring platforms as needed to improve monitoring. • Set up onsite and online server and workstation backups depending on client budget and size to protect their data and help them recover in the case of a disaster. • Implemented anti-spam solutions using Mail Foundry and Barracuda. • Performed website migrations and troubleshooting, employing knowledge of Joomla and Wordpress as well as HTML. • Designed and deployed wireless mesh networks using Openmesh, Ubiquiti, and Sonic Point access points. • Performed migration and upgrades of aging Windows 20XX servers including physical to virtual migrations to HyperV and VMware depending on the client’s needs. • Performed and managed on premise Exchange to Office 365 Exchange migrations from the selling phase to the final cutover phase. • Migrated multiple Windows servers from older unsupported versions of Windows, Exchange, and SQL to newer supported versions of Windows software. • Managed and supported various types of firewalls ranging from Cisco ASA, Juniper, PFSense, Sonicwall to Untangle. Untangle was my preferred firewall/UTM to deploy as it provided decent network security for the price. Show less



Itel-Tigerbyte

• Denton, TX

• Server and Network Engineer

  • Apr 2001 - Mar 2005

  • Delivered outsourced onsite and remote system administration and management of various platforms. • Managed Linux firewalls, mail servers, and file servers running Red Hat and Debian Linux as Itel-Tigerbyte was selling Linux as an alternative to Windows. • Migrated Windows NT4/2000 servers to Windows 2003 servers. • Setup and administered web, file, and printer servers including administration of backups. • Setup, administered, and upgraded/migrated Exchange 5.5, 2000, and 2003 servers. • Migrated, setup and administered Windows 95 to ME, and Windows NT 4 to XP desktops running customer specific applications as well as standard business applications • Migrated, setup and administered Macintosh workstations running pre-OSX and OSX • Managed three technicians while performing all my normal server/network engineer workload including scheduling and dispatching the technicians and acting as a mentor to them. Show less



Internet Global

• Dallas/Fort Worth Area

• Server and Network Engineer

  • Dec 1999 - Apr 2001

  • Completed internal tickets from employees including hardware upgrades, software upgrades, and general daily computer problems. • Managed inward-facing file servers and print servers using Linux, Windows 98/NT/2000, Windows NT solutions. • Implemented Symantec Anti-Virus Corporate with centralized management of Anti-Virus policies and updates from a single server. • Managed and configured Toshiba Strata DK410 with ACD queues and voice mail to improve the call handling of the customer service department. Prepared written documentation of DIDs, and phone extensions. • Managed and configured card driven security system to provide access to building and downtown networks operations center. • Coordinated with outside companies to facilitate upgrades and repairs to almost all building related items. Show less



Stream International

• Dallas/Fort Worth Area

• Technical Support Representative

  • Sep 1996 - Nov 1999

  • Provided inbound technical phone and email support for Filemaker Pro, ClarisWorks (later AppleWorks), Claris Emailer, Claris Draw, Claris Impact, and Claris Organizer. • Provided inbound technical phone and email support for Filemaker Pro, ClarisWorks (later AppleWorks), Claris Emailer, Claris Draw, Claris Impact, and Claris Organizer.