Experience

Mobility Bathing Group Ltd.

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Project Manager

  • Feb 2022 - Present



6G Internet Limited

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Installation Manager

  • May 2021 - Mar 2022



Wren Kitchens

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Surveyor

  • Jul 2019 - May 2021

  Travelling to customers wanting to purchase a Wren kitchen to measure and survey the area The measurements are then transferred onto the CAD planner and uploaded ready for the designer at store Im also in most cases the 1st point of contact for customers so am representing the brand Travelling to customers wanting to purchase a Wren kitchen to measure and survey the area The measurements are then transferred onto the CAD planner and uploaded ready for the designer at store Im also in most cases the 1st point of contact for customers so am representing the brand



Bathstore

• Retail
• 100 - 200 Employee

• Installation Service, Development and Operations Manager

  • Jan 2014 - Jun 2019

  My responsibilities include ensuring bathroom projects run smoothly from start to finish, hitting closure rates on time successfully, recruiting installers in the region, authorizing invoices and dealing with customer complaints throughout the Northwest, Northeast and Yorkshire I also use my knowledge and experience in the industry to advise the 20+ showrooms in my region. My role involves coaching and training Sales Consultants and Store Managers to increases installations sales. This includes design checking, order checking and extensive product knowledge to ensure customers are getting a first class experience I have taken on more responsibilities regarding the recruitment of installers throughout the entire business in areas where we are experiencing increased sales. This results in lower lead times providing the installer capacity is met. I have also been looking after other regions due to Field Managers leaving. This is only temporary whilst the vacancy is filled and the new Manager is trained I have completed multiple projects on Cost of Failure, Fitter Recruitment and Product Fault Diagnosis and last year completed an in house Leadership Course to further my own learning and development Show less



Mark Two Distributors

• Installation Technical advisor

  • Oct 2012 - Dec 2013

  Oversee a Kitchen or Bathroom project from start to completion Process survey results from fitters and transfer the findings onto a macro enabled spreadsheet. This in turn formulated extra charges to the customers and also the fitter costings and invoices. Process fitter invoices and completion documents Fitter scouting and recruitment New employee training and creating training guides Checking 2D and 3D plans against fitter measurements Speaking to customers to advise them on plan changes or additional work requirements and cost Allocating fitters to jobs Creating weekly and monthly reports to the directors showing the total fits in a months against targets Show less



Greater Manchester Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Special Constable

  • Sep 2010 - Nov 2012



Westhoughton Plumbing and Heating

• Plumbing and Heating Engineer

  • Feb 2003 - Feb 2012

  I have spent 10 years working as a Plumbing, Heating, Gas and Electrical Engineer, working in domestic and commercial properties for numerous high profile clients. I have a vast knowledge and skill set in this industry as this is where I wish to devote my working life until the day I retire I have fantastic customer and public communication skills based on my time spent conversing with customers about their bathroom or kitchen projects as part of being a plumber. In some situations this meant diffusing a tense or hostile confrontation with customers or members of the public, a trait that I am immensely proud of. I have a full working knowledge of current Gas and Water regulations including British Standards codes and sub codes. I also have a vast knowledge of fault finding and diagnostics as part of my time spent on large scale maintenance contracts. This ranged from small snagging lists to extensive Gas/Water leaks, Boiler fault codes to air locked heating systems. It was my job to identify the problems and rectify them in the quickest yet most cost effective way possible. I have worked alongside numerous trades and I have a working knowledge of electrical systems including current 17th Edition Regulations. I have designed upwards of 50 bathrooms in my time as a plumber which involved talking the clients through the layout, design, product and demands of the system including pressure demands, budget to luxury appliances and white goods, works to boilers and complex heating systems. Every job was followed through from initial contact, customer requirements, design, job specification, fitting and finally project completion, all of which were a success. In my time as a plumber I have had to recruit several other trades/fitters to work alongside/with the company. Show less