Network Engineer

• Jun 2022 - Present

Network Engineer III

• Mar 2022 - Jun 2022

Working as a Network Engineer for Wade Trim through CBTS. Working as a Network Engineer for Wade Trim through CBTS.

Network Engineer II

• Jul 2019 - Jan 2022

• Monitor and maintain the data center, including the ACI environment. • Monitor and maintain the data network, both wired and wireless (Cisco). • Responsible for planning the network design and IP scheme for newly acquired property as we move to a campus model. • Mentor Network Administrators to increase their technical skills. • Review maintenance plans created by Network Administrators to ensure all aspects are correct and will cause minimal service interruption. • Perform maintenance on data center devices. • Participate in on-call rotation. Show less

Network Engineer

• Oct 2016 - Jul 2019

• Monitor and maintain the data network, both wired (Extreme/Cisco) and wireless (Aruba), for all five campuses of Oakland Community College. • Manage all hardware including, Cisco Nexus (9300, 5500), Extreme (450, 460G2, 670, Black Diamond 8800), and Aruba Wireless (controller (7240XM), APs (315), ClearPass appliance (25k)) • Quickly respond to all network issues identified by the Netsight and Aruba monitoring systems or those reported by users. • Implemented complete Aruba wireless overhaul at all campuses, and introduced the Aruba ClearPass captive portal, to ensure greater coverage and security at all sites. • Involved in replacing the Extreme Networks core with Cisco Nexus Spine/Leaf and implementing Cisco ACI. • Perform all necessary maintenance on network devices (Cisco, Extreme, Aruba), such as software upgrades and hardware upgrades and when necessary replacements, to ensure optimal performance. Show less

Shift Lead of Managed Services Operations

• Jul 2014 - Oct 2016

Responsible for support and growth of engineers, core processes and procedures of Managed Services Network Operations Center. Accountable for workflow process management and escalation of service-affecting and related issues; support of Managed Services customers, vendors and related departments. Essential Duties and Responsibilities • Maintain schedule for Delivery Engineers to ensure sufficient staffing across all business needs, including 3rd party. • Provide audit documentation to relevant parties for audit related activities. • Provide analysis on customer Quarterly Review reports for operational and Service Level Agreement (SLA) reporting. • Respond to escalation issues. • Coordinate and work cooperatively with external partners, internal IT staff, professional services groups and engineers working remotely. • Maintain a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of the company in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Support and conduct self in a manner consistent with customer service expectations. Supervisory Responsibilities Directly supervise Delivery Engineers in Managed Services department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Show less

Network Engineer

• Jun 2011 - Jul 2014

• Regularly mentor other technicians on processes and technical issues. • Advanced (Level 2/3) troubleshooting and configuration of Cisco network devices, including, but not limited to, dynamic (BGP and EIGRP) routing, static routing, access lists, NAT, IPSec tunnels. • Assist customers with configuration of Cisco firewalls, routers, and switches. • Actively monitor customer circuits and equipment to allow rapid response to any service impacting problem. • Ensure third party circuit issues are resolved in a timely manner through determined communication with the provider. • Regularly work with the following Cisco hardware: o ASA 5505/5510 o Router 2800/2900/3925/2600/1800 o Switch 2960/3700/4500/6500, as well as some knowledge of Nexus 7000 switches Show less

Data Engineer

• Sep 2009 - Jun 2011

• Responsible for configuring all equipment sent to customer sites• Perform cutovers from customer’s current network to the Smoothstone network• Troubleshoot any network or phone issues experienced during the implementation process• Troubleshoot circuit issues with onsite technicians and carriers• Participate in network and design calls• Work with onsite technicians to ensure the customer’s circuits are installed correctly

Client Engineer II

• Feb 2008 - Sep 2009

• Performed advanced troubleshooting of escalated customer IP telephony, network (WAN/LAN), email, and DNS issues in a Network Operations Center environment• Processed initial Cisco router and switch configurations as well as configuration change requests• Actively monitored customer sites to allow rapid response to service affecting issues• Responded to VIP customer requests for changes, such as, adding or deleting users, changing announcements, call flows, or time of day• Trained new hires on multiple applications and troubleshooting procedures• Some experience with Cisco Call Manager and Unity systems Show less

NOC Technician I

• Sep 2004 - Feb 2008

• Advanced troubleshooting of commercial customer Fiber Internet, e-mail and telephony issues in a Network Operations Center environment • Rapidly responded to problems through active monitoring of customer networks • Used problem-solving skills to determine a customer’s issue and then took steps necessary to correct that problem. Examples include: o Accessing corporate and customer site switches o Configuring cable modem/routers o Walking the customer through corrective actions on multiple Windows and MAC versions o Working in multiple computer databases with different functions o Working with field personnel onsite • Developed best practices training documents • Coached technicians to improve technical troubleshooting skills • Resolved supervisor escalated issues • Managed daily activities of up to 17 technicians • Started in residential tech support, was promoted to commercial tech support, then promoted again to Lead technician, and then promoted to the Charter Commercial NOC • Received “Charter Champ” for outstanding performance nine times in thirteen months Show less