Experience

African American Planning Commission, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director Of Services

  • Jul 2021 - Present

  Assist the Program Director with the administration of the program Delegate and monitor client-related operational responsibilities, as appropriate, to Intake and Case Management team members Oversee the assessment of clients upon admission, change of condition and review and update care plans Facilitate interdepartmental communication and conduct staff meetings Attend meetings with funders or outside agencies Connect with community leaders to build connections, gain support and troubleshoot issues/concerns Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients Liaise with DHS Intake Centers and DHS Management Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department. Review analysis of program and demographic client data to make program improvements Communicate with peers at other AAPCI Shelters on issues related to client progress and best practices Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis Monitor and track clients housing placements and Individual Service Plans Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints) Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.) Develop and implement crisis prevention/or intervention strategies Show less



Africa American Planning Commission Inc

• Brooklyn, New York, United States

• Case Manager Supervisor

  • Sep 2020 - Jul 2021

  • Directly supervise the Case Managers • Provide orientation and initial training to new Case Managers and Social Work interns • Work with Program Director, Director of Social Services and the Case Manager on quality assurance issues including closing of the charts • Review daily case notes in CARES and ensure that Case Managers input case notes within 24 hours • Monitor incident reports and ensure that follow up case notes are being attached • Approve documentation in all charts • Identify and coordinate the training and educational needs of the Case Management staff • Facilitate groups that will address the needs of the clients • Provide support to clients who are struggling to follow up on their ILPs • Cover caseloads when necessary • Document client engagement in CARES • Audit the clients’ charts to ensure compliance • Participate in case conferences, team meetings, staff training, community meetings, and staff meetings • Perform other duties as assigned. Show less



Women In Need, Inc. (Win)

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Case Manager

  • Feb 2018 - Oct 2019



Samaritan Daytop Village, Inc.

• United States
• Non-profit Organizations
• 500 - 600 Employee

• Case Manager

  • Aug 2016 - Feb 2018



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Center Assistant Manager

  • Jun 2014 - Feb 2016

  • Provide training and development of team members on assigned shifts by monitoring goals and providing feedback • Interview job applicants, complies with all company hiring policies and assists center manager with the hiring of team members • Coach, counsel and provide feedback to team members on their performance and to ensure adherence to company policies and standards • Maintain communication with the lead production coordinator and/or production team to ensure deadlines are met and quality checks are being performed • Assist center manager in review and transmission of payroll and daily close out of POS Show less



Walgreens

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2005 - Jul 2015

  Assistant Store Manager • Assisted in supervision of 35 member team, on opening/closing/changing shifts and task delegation, providing direction using participatory leadership • Assisted general manager with various facets of the human resources functions including training, mentoring, motivating, disciplining and monitoring performance • Shadowed general manager on analysis of financial & performance data for the store, pharmacy and clinic • Maintained systems and procedures for ordering, receiving, storing, pricing, returning and transferring of merchandise • Promoted to assistant manager of store location within my first year of employment Show less