Director, Safety and Shared Resources

• Aug 2022 - Present

General Manager

• Jan 2021 - Jun 2022

● Managed a team of 8 direct reports to deliver all business-critical operations which helped the company achieve record growth.● Account manager for the company's five biggest clients and led the successful tenders for several high-profile contracts including City of Vancouver, BC Hydro and Telus.● Provided clients with financial and executive summaries which consist of detailed P&L reporting through revenue analysis, rate recommendations sourcing from area market surveys in order to maximize revenues.● Operational and QHSE SME for the replacement of the organization's Workforce Management Software. Deployed the software to >700 frontline workers.● Restructured the Province's dispatch operations to create a shared services model functioning out of the Lower Mainland. ● Lead the creation of budgets and KPIs for respective business units. Managed P&L for British Columbia Lower Mainland.

QHSE Manager

• Feb 2020 - Sep 2021

● Reduced 2022 projected WorkSafeBC premiums by $726k vs. 2021 actual premiums via proactive incident prevention measures and reactive injury management protocols.● Decreased (2019 vs. 2020) annual claim costs - year of injury (68.8%), days lost (79.7%) and lost time incidents (48.8%) during a period of rapid M&A growth.● Restructured WorkSafeBC Classification Unit structure to grow the organization's Gross Margin by 4%.● Achieved/certified 7 portfolio companies COR certification on an annual basis.● Managed, mentored and motivated a team of 14 personnel to exceed KPI targets for each quarter.

Senior QHSE Supervisor

• Jul 2018 - Feb 2020

● Digitised the entire L&D framework, which enabled the entire organization to continue key L&D initiatives during COVID pandemic. This has now become the company standard.● Developed and deployed digital inspection, training, evaluation, compliance, and employee recognition safety management system.● Conducted worksite inspections, provided on-site training and mentored unionized workers on theperformance of their duties. Reduced worksite incident rate by 37% through proactive actions.

Operations Manager

• Jan 2017 - Jul 2018

● Oversaw operations and budgeting for a portfolio of franchises. ● Responsible for business development, sales and marketing, contract management, software development, and client management teams. Managed client relations, and liaised with internal and external contractors to resolve operational requirements. ● Conducted worksite audits to ensure applicable standards and policies were being adhered to. ● Coached and mentored 5 direct reports. ● Oversaw operations and budgeting for a portfolio of franchises. ● Responsible for business development, sales and marketing, contract management, software development, and client management teams. Managed client relations, and liaised with internal and external contractors to resolve operational requirements. ● Conducted worksite audits to ensure applicable standards and policies were being adhered to. ● Coached and mentored 5 direct reports.

Teaching Assistant

• Jan 2015 - Dec 2017

● Instruction of undergraduate courses within the School of Kinesiology. ● Developed lesson plans, graded assignments and provided feedback on manual assessment techniques. ● Instruction of undergraduate courses within the School of Kinesiology. ● Developed lesson plans, graded assignments and provided feedback on manual assessment techniques.

Operations Supervisor

• Jun 2014 - Dec 2014

● Supervised contact centre ensuring adherence to scripts and protocols. ● Dealt with customer escalations. ● Managed employees via KPIs and call recording. ● Conducted performance management and performed corrective action. ● Supervised contact centre ensuring adherence to scripts and protocols. ● Dealt with customer escalations. ● Managed employees via KPIs and call recording. ● Conducted performance management and performed corrective action.

Semi-Professional Rugby Player

• Jul 2011 - Jun 2014

● Represented Ireland U18, U19 and U20. ● Represented Ulster A. ● Ulster Rugby Sub-Academy. ● Represented Ireland U18, U19 and U20. ● Represented Ulster A. ● Ulster Rugby Sub-Academy.

Customer Service Representative

• Jun 2009 - Jun 2011

● Provided customers with an exemplary guest experience and resolved customer disputes. ● Provided customers with an exemplary guest experience and resolved customer disputes.