Experience

Virgin Trains Ticketing

• Travel Arrangements
• 300 - 400 Employee

• CSA

  • Aug 2019 - Present



Soho House & Co

• United Kingdom
• Hospitality
• 700 & Above Employee

• Store Manager

  • Oct 2017 - Present

• Floor Manager

  • Apr 2017 - Present



La Notte

• Melbourne, Australia

• Supervisor

  • Nov 2014 - Jun 2015

  My main duties were to work and assist the manager in the running of busy services over breakfast, lunch and dinner. I was also responsible for opening and closing the business and the cashing up of the till to ensure it was balanced. My other role in the business was the functions co-ordinator. I was tasked with the planning and preparation of various functions for up to 100 people working with the kitchen and overseeing the staff and to have everything run smoothly guaranteeing guest satisfaction, many of which were charity events. I also assisted as part of the team being a section waiter and working the bar. Show less



Barton Grange

• Senior Catering Assisant

  • Oct 2011 - Jun 2014

  I managed multiple sections of the restaurant such as the bar, seating plans and food service. This required me to have a flexible and adaptable skill set to ensure my colleagues and I maintain the high standards for the restaurant. I was also responsible for admin duties for the restaurant such as email correspondence and Microsoft Excel spreadsheets to log all front of house and kitchen transfers. Key achievements to date include: * Promoted after a year working within the restaurant. I demonstrated both my leadership qualities through the support I provided to more junior colleagues and my ability to deal effectively with customer complaints. * Responsible for co-ordinating large evening functions for up to 100 people delivering high quality customer service. * From previous experience I suggested and implemented a revised queue and pay management process which reduced queue time and improved customer experience. * Supervision of the day to day running of the restaurant including the evening cash reconciliation and stock take. * Responsible for the ordering of drinks with third party suppliers and engagement with internal financial department. * I actively participate in the recruitment process and training of new staff to ensure the needs of the business are met. * Contributed to the restaurant achieving a ‘Highest Quality Assured' Award from Visit Lancashire in recognition of its excellent food and service. Show less



Marston's PLC

• United Kingdom
• Hospitality
• 700 & Above Employee

• Waiter

  • Aug 2004 - Jun 2011

  The restaurant operated a full table service whereby I was an integral member of the front of house team both taking and delivering drink and food orders to the table. As this was my first job it helped me recognise the importance of customer facing skills and how their satisfaction is integral to driving repeat business. My main duties included: * Preparing and serving drinks, food and coffees on time to the specified standard . * Dealing with customer queries and complaints either over the phone or face to face. * Cellar management duties which included liquor stock control and keg changes. In addition I was charged with maintaining a fully stocked and efficiently working bar. * Responsible for taking customer payments along with cash handling so that the till was correctly stocked with change for each shift and balanced at the end of a day. * Worked in collaboration with Licensing Officers and Environmental Health Officers. Show less