General Manager

• Jun 2023 - Present

Manage Home Owners Associations, working with Boards to ensure property values remain consistent and communities florish Manage Home Owners Associations, working with Boards to ensure property values remain consistent and communities florish

General Manager

• Sep 2020 - Jun 2023

Residences Manager

• Nov 2017 - Sep 2020

Residences Manager

• May 2015 - Nov 2017

In charge of 30 employees, I work with Board members to implement Rules and Regulations, submit budgets, and work to ensure association stays within budget. I follow up with association dues, parking, and assist in settling disputes between residences. In charge of 30 employees, I work with Board members to implement Rules and Regulations, submit budgets, and work to ensure association stays within budget. I follow up with association dues, parking, and assist in settling disputes between residences.

Hotel Manager

• Oct 2013 - May 2015

Opening new hotel in Pasadena. In charge of developing processes and procedures as well as job descriptions and training manuals for all rooms division. Working closely with project manager to ensure standards are met for hotel. Opening new hotel in Pasadena. In charge of developing processes and procedures as well as job descriptions and training manuals for all rooms division. Working closely with project manager to ensure standards are met for hotel.

Director of Operations

• Jun 2012 - Oct 2013

In charge of all operational departments, including all departments in the Rooms Division as well as the Food & Beverage Division. Put together budget for all operational departments, including Front Office, Restaurant, Banquets, In Room Dining, and Housekeeping. Established Standard Operating Procedures for Front Office and Housekeeping. Established training manuals for all operational areas. In charge of all operational departments, including all departments in the Rooms Division as well as the Food & Beverage Division. Put together budget for all operational departments, including Front Office, Restaurant, Banquets, In Room Dining, and Housekeeping. Established Standard Operating Procedures for Front Office and Housekeeping. Established training manuals for all operational areas.

Director of Meetings and Special Events

• May 2011 - Jun 2012

As part of the Executive Committee, I was responsible for $12 million worth of catering and group business in hotel. Planned, created and developed group meetings and social events. Responsible for forecasting all banquet revenue. Developed budgets for all Food and Beverage As part of the Executive Committee, I was responsible for $12 million worth of catering and group business in hotel. Planned, created and developed group meetings and social events. Responsible for forecasting all banquet revenue. Developed budgets for all Food and Beverage

Director of Rooms

• Aug 2008 - May 2011

In charge of Front of House (including Front Office, Guest Services, Valet, PBX, Spa, Gift Shop and Guest Recognition) as well as Back of House (including Housekeeping, Laundry and Loss Prevention). Created budgets and developed forecasting tools to improve accuracy. Raised quality audit scores by 5% across the board. In charge of $500K spa renovation and redevelopment of spa concept in 2010. In charge of Front of House (including Front Office, Guest Services, Valet, PBX, Spa, Gift Shop and Guest Recognition) as well as Back of House (including Housekeeping, Laundry and Loss Prevention). Created budgets and developed forecasting tools to improve accuracy. Raised quality audit scores by 5% across the board. In charge of $500K spa renovation and redevelopment of spa concept in 2010.

Assistant Rooms Executive

• Jan 2008 - Jul 2008

In charge of the entire rooms team, including Spa, Loss Prevention, Housekeeping, Front Office, Call Center, Bellmen, Club Lounge and Laundry. Developed budget and forecast monthly. Worked on transistion of the property from a Ritz-Carlton to the Langham, from developement of new collateral for our guest rooms to develpement of new Standard Operating Procedures to fit the Ritz-Carlton procedures into the Langham culture. In charge of the entire rooms team, including Spa, Loss Prevention, Housekeeping, Front Office, Call Center, Bellmen, Club Lounge and Laundry. Developed budget and forecast monthly. Worked on transistion of the property from a Ritz-Carlton to the Langham, from developement of new collateral for our guest rooms to develpement of new Standard Operating Procedures to fit the Ritz-Carlton procedures into the Langham culture.

Assistant Rooms Executive

• Oct 2006 - Jan 2008

In charge of rooms, including Front Office, Communicaitons, Housekeeping, Valet, Bellmen, Club Lounge, Laundry, Retail, Spa and Loss Prevention. Developed budget for the rooms division and was in charge of monthly forecasting. Insured high quality was maintained to insure achievment of 5 Diamond rating. In charge of rooms, including Front Office, Communicaitons, Housekeeping, Valet, Bellmen, Club Lounge, Laundry, Retail, Spa and Loss Prevention. Developed budget for the rooms division and was in charge of monthly forecasting. Insured high quality was maintained to insure achievment of 5 Diamond rating.

Back of House Manager

• Aug 1995 - Oct 2006

Was in charge of Housekeeping, Laundry and Loss Prevention. Was part of the team that achieved highest Safety rating in company. Reduced HPOR in Housekeeping from 1.72 to 1.49 in one year. Raised quality scores 6% overall from previous year Was in charge of Housekeeping, Laundry and Loss Prevention. Was part of the team that achieved highest Safety rating in company. Reduced HPOR in Housekeeping from 1.72 to 1.49 in one year. Raised quality scores 6% overall from previous year