General Manager Operations

• Sep 2022 - Present

Dynamics 365 Practice Manager

• Feb 2019 - Sep 2022

- Manage the Dynamics 365 and Power Platform business applications practice, ultimately responsible for the successful delivery of projects across a team of 20+ D365 experts- Developed standardised and scalable processes and governance for the practice to ensure successful delivery and outcomes for our clients- Successfully developed and grown the Dynamics 365 and Power Platform practice across QLD, NSW, VIC and ACT- Reponsible for building and supporting a high performing team across multiple locations- Part of the senior leadership team, working to support the scaling up of the organisation through the use of the Rockefeller Habits- Solution Architect / Lead Consultant for multiple large scale solutions for federal government agencies leveraging Dynamics 365, Power Platform, Office 365 and Azure Services- Development and support of the D365 graduate program at SOCO Show less

Solutions Architect & Head of Development

• Feb 2017 - Jan 2019

- Built and managed two product teams of ten resources locally and offshore including hiring, capacity planning, setting KPIs and reporting/monitoring - Designed and delivered an enterprise workflow management platform for the media industry which resulted in 80 million dollars of revenue for Advvy’s clients leveraging Dynamics 365, PowerApps and SharePoint - Established the development processes and governance for a fast paced highly successful start-up - As part of the exec team, was responsible for the technical direction and infrastructure of the company Show less

Associate Architect Consultant

• Apr 2016 - Feb 2017

- Team lead responsible for managing the planning and delivery of solutions for Queensland Health and Corrections across multiple projects leveraging Dynamics 365 and SharePoint - Lead and mentored a development team, establishing information sharing sessions and ongoing improvement of skills and processes - Developed solution architecture documentation for a large transformation project for the Queensland Health Call Centre replacing legacy systems and integrating line of business application. Including, development of a standardised data model and process map - Responsible for managing stakeholders and reporting to client - Ran requirements workshops, delivery presentations and assisted with project management and change management for clients Show less

Solutions Architect

• Jul 2015 - Mar 2016

- Developed technical and functional designs for an enterprise transformation program replacing legacy systems and processes for Operations, Finance, Contact Centre, HR and Payroll- Assisted project management with scoping, resourcing and scheduling of design and development related activities, and best practices as part of the project management team- Lead the offshore development team providing technical guidance, mentoring and design clarification throughout the Agile SDLC

Microsoft CRM Developer

• Mar 2013 - Jun 2015

- Developed client management and legal solutions using Microsoft CRM 2013, K2 BlackPearl, K2 SmartForms and SharePoint 2013. - Designing and developing a call centre solution using Microsoft CRM 2013, K2 Workflow, Cisco Telephony and Microsoft Unified Service Desk - As a senior developer, mentored junior team members

Senior Application Developer

• Mar 2015 - Aug 2015

- SharePoint, .NET and K2 (Workflow and SmartForms) applications development - SharePoint, .NET and K2 (Workflow and SmartForms) applications development

Software Developer

• Jan 2012 - Dec 2012

- Designing and developing an operational support and billing system using Microsoft CRM as a platform - Integrating with external suppliers - Planning and delivering sprint objectives using SCRUM - Designing and developing an operational support and billing system using Microsoft CRM as a platform - Integrating with external suppliers - Planning and delivering sprint objectives using SCRUM