Experience

MightyID

• United States
• Computer and Network Security
• 1 - 100 Employee

• Principal Product Strategist (freelance)

  • Aug 2023 - Present



Early Warning®

• United States
• Financial Services
• 700 & Above Employee

• VP, Head of Infrastructure (Cloud, Data Center, Network, and Workplace Tech)

  • Aug 2021 - Jul 2023

  Scottsdale, Arizona, United States Makers of Zelle. Accountable for technology infrastructure and cloud capabilities (engineering and operations). I lead a team of over 100 employees 20 contractors, encompassing AWS, virtualization, mid-range, storage, network, infrastructure security, voice/contact center, and workplace tools, This included strategy, roadmaps, and staffing for a highly regulated and nationally critical FinTech. - Transformed the people, infrastructure, and processes after finding significant… Show more Makers of Zelle. Accountable for technology infrastructure and cloud capabilities (engineering and operations). I lead a team of over 100 employees 20 contractors, encompassing AWS, virtualization, mid-range, storage, network, infrastructure security, voice/contact center, and workplace tools, This included strategy, roadmaps, and staffing for a highly regulated and nationally critical FinTech. - Transformed the people, infrastructure, and processes after finding significant technical debt and infrastructure in need of modernization. - Partnered with stakeholders to define technology vision and strategy; successfully transformed cloud, infrastructure, and SaaS capabilities, focusing on modern and reliable infrastructure and services. - Delivered new cloud environment and launched first native built application on-time - Retired accumulated technical debt and eliminated issues and risks. - Modernized infrastructure service delivery through process automation. - Implemented a resiliency improvement plan that raised infrastructure availability and performance from previous years. - Enabled a new culture to flourish. Mentored leaders to create a culture of accountability and growth that attracted and retained top talent. - Built and migrated applications to a new secondary co-located datacenter; decommissioned previous secondary data center; uplifted and eliminated massive technical debt at the primary datacenter without impact to critical services. - Migrated to new customer contact management and contact center SaaS platforms. Added new functionality that improved servicing experience and efficiency. Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• VP, Engineering Digital Workplace & Contact Center

  • Oct 2015 - Aug 2021

  Phoenix, Arizona Area Charged with transforming how the Company works, I lead a team of over 100 employees and another 100 contractors in 7 countries, and manage a budget of $135M. This includes end-to-end digital transformation of tools, technology, and the enterprise which (to date) has produced $15M in savings and launched a new era of collaboration. Highlights include: - Innovated new hybrid meeting and work hub capabilities - Moved Company to virtual working in 2 weeks at start of COVID restrictions… Show more Charged with transforming how the Company works, I lead a team of over 100 employees and another 100 contractors in 7 countries, and manage a budget of $135M. This includes end-to-end digital transformation of tools, technology, and the enterprise which (to date) has produced $15M in savings and launched a new era of collaboration. Highlights include: - Innovated new hybrid meeting and work hub capabilities - Moved Company to virtual working in 2 weeks at start of COVID restrictions - User satisfaction improvements of 50% - Lifted NPS scores - Streamlined VoIP for 7 global contact centers - Winning 2019 Digital Workplace of the Year and 2018 Honorable Mention - 10 JD Power Awards in Customer Satisfaction - Decreased customer hold time and accelerated pickup time

• VP Engineering & Ops Global Network: Data center, WAN & LAN | Global Contact Center

  • Aug 2011 - Oct 2015

  Phoenix Managed the global data network and voice systems for the enterprise (WAN, LAN, data center network architecture, engineering, and operations for internal data communications and data communications for customers and merchants), I led 200 employees in 10 countries, and was accountable for a $200M budget. - Standardized and elevated both security and communication protocols - Achieved new levels of availability (up to 99.999%) - Saved $12M from adjusting headcount and maximizing… Show more Managed the global data network and voice systems for the enterprise (WAN, LAN, data center network architecture, engineering, and operations for internal data communications and data communications for customers and merchants), I led 200 employees in 10 countries, and was accountable for a $200M budget. - Standardized and elevated both security and communication protocols - Achieved new levels of availability (up to 99.999%) - Saved $12M from adjusting headcount and maximizing technology usage - Introduced new technologies such as SDN / NFV and automation - Instrumental in building and migrating to a new flagship data center

• Director InfoSec - CyberSecurity & Vulnerability Management

  • Nov 2007 - Jul 2011

  Phoenix, Arizona Area I was initially brought on board as a consultant charged with building out a robust cybersecurity program and was hired FT in 2007 as Director of Cybersecurity. Designing the infrastructure still in place today, I successfully hardened the company against intrusions and systematically began eliminating security gaps. This dramatically reduced our risk and by implementing a series of security score cards, gave executive leadership concrete, measurable metrics with which to assess our governance.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Principal Consultant - SIRT & Cyber Security

  • Sep 2004 - Nov 2007

  Phoenix, Arizona Area Principal Consultant, InfoSec & Cybersecurity BT Global Services 2004-2007 Hired as a consultant to build the security program for a Fortune 100 client. I played a critical role in developing incident management, intrusion prevention, and alert responses as well as providing analyses directly to client executive leadership.



Schneider

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Security Engineer

  • Feb 2003 - Sep 2004

  Green Bay, Wisconsin Area Building the company’s 1st network intrusion prevention system, I served as SME for Cleartrust Authentication Solution, a critical authentication tool with 10,000s of users and was member of the security tiger team, the group responsible for building and managing firewalls.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Senior Security Consultant

  • Jan 2000 - Feb 2003

  Dallas/Fort Worth Area I consulted on security policy, assessments and designed network firewall architecture for a wide variety of Fortune 500 clients in technology, education, financial services, and healthcare.



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Security Forces | Light Armored Recon | Technology Leader | Information Security Officer

  • May 1992 - Apr 2000

  World Wide Initially stationed on the USS Roosevelt, I served in a combat role responsible for immediate response, reinforcement, and protection of U.S. Embassies and Naval Bases against global and local terrorism threats. Moving into a technology management and information security role in 1995, I planned and deployed mobile tactical telecommunications networks as leader of a 30-member team in support of 3.5K users spread across 8 locations. As Staff Sergeant, I managed a staff of 30 and oversaw a… Show more Initially stationed on the USS Roosevelt, I served in a combat role responsible for immediate response, reinforcement, and protection of U.S. Embassies and Naval Bases against global and local terrorism threats. Moving into a technology management and information security role in 1995, I planned and deployed mobile tactical telecommunications networks as leader of a 30-member team in support of 3.5K users spread across 8 locations. As Staff Sergeant, I managed a staff of 30 and oversaw a critical 10K user information technology infrastructure. Show less