Experience

Serco Leisure

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Contract Manager Shropshire

  • Mar 2018 - Present

• Contract Manager, Wet N Wild Water Park

  • Jul 2017 - Feb 2018



GLL

• Wellness and Fitness Services
• 700 & Above Employee

• Contract Manager, Manchester Aquatics and Moss sideLeisure Centre, Serco & GLL

  • Jan 2012 - Jun 2017

  Key achievements:- Won GLL North Region Centre of the year 2015 for management of Manchester Aquatics Centre.- Managed my team to deliver strong commercial performances achieving a membership of 7,000 at Manchester Aquatics Centre.- Managed my team to deliver the permanent training base of the British Para-Swimming team.- Managed my team to deliver high profile events including Sainsbury's School Games, Swim Britain, Swimathon, National and International Swimming meets.- Managed my team to host international training camps in preparation for large U.K based events such as the Glasgow Commonwealth Games and the England Rugby World Cup.- Liaised and built good relations with key stake holders including: ASA, British Para- Swimming Team, University of Manchester, Manchester Metropolitan University and Manchester City Council.- Restructured site teams in order to move business forward.- Led North Team on 12 month management project at Lilleshall National Sports Centre.- Developed relationships with local street traders to launch the inaugural Hulme & Moss Side Street RaceKey responsibilities:- Responsible for entire business management of leisure facilities- Financial management including measurement and monitoring of Profit and Loss, payroll, debtors, expenditure, revenue codes, building budget plans d financial forecasting.- Business development including feasibility studies on potential new business.- Event management including planning, marketing, leasing with clients and operational delivery.- Facility management including statutory compliance, PPM, reactive maintenance via CAFM, asset management and contractor management.- Operational management including operational procedures, health and safety systems and building presentation standards.- Management of departmental managers to deliver and exceed our budget and target numbers with respect to product sales and service delivery.- Relationship management with key stake holders.



Parkwood Leisure

• United Kingdom
• Wellness and Fitness Services
• 200 - 300 Employee

• General Manager, Stroud Leisure Centre & Lido

  • Sep 2009 - Dec 2011

  Key achievements:- Managed team to relaunch the lido in preparation for its 75th celebrations.- Managed team to launch the Sway Dance product and achieve 1st place in the companies league table in year one.- Dramatically improved the client relationship, service delivery and team motivation through leadership. Key achievements:- Managed team to relaunch the lido in preparation for its 75th celebrations.- Managed team to launch the Sway Dance product and achieve 1st place in the companies league table in year one.- Dramatically improved the client relationship, service delivery and team motivation through leadership.



Everyone Active - SLM

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• General Manager, Malvern Splash, Shipston LC & Studley LC

  • Sep 2004 - Aug 2009

  Key achievements:- Managed team to achieve 2500 pupils per week on the swimming lessons scheme at Malvern. - Opened and launched the brand new facility for Shipston On Stour.

• Customer Service Manager, Stratford Upon Avon LC

  • May 2001 - Aug 2004

  Managed team to deliver improved service delivery and operational standards.

• Duty Manager

  • Aug 2000 - Apr 2001

• Lifeguard

  • Apr 1996 - Jul 2000