Experience

Bursting Silver

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Consultant, Business Analysis & User Experience Design

  • Feb 2022 - Present

• Consultant, User Experience & Design

  • Nov 2019 - Feb 2022

• Junior QA Analyst

  • Sep 2018 - Nov 2019



CSM Interiors

• Retail
• 1 - 100 Employee

• Install Assistant

  • Dec 2017 - Aug 2018

  • Assist and learn from installers in floor levelling, tiling, and laminate• Complete additional tasks such as grouting, housekeeping, and material preparation • Assist and learn from installers in floor levelling, tiling, and laminate• Complete additional tasks such as grouting, housekeeping, and material preparation



foodora

• Germany
• Food and Beverage Services
• 700 & Above Employee

• Team Lead

  • Nov 2017 - Dec 2017

  • Prepare Brand Ambassadors for shift, and track numbers on coupons• Carry out regular promotional duties of brand ambassador• Send in reports on receptiveness to campaign and Brand Ambassador feedback

• Brand Ambassador

  • Sep 2017 - Nov 2017

  • Intercept and inform potential customers about Foodora and it’s partner restaurants• Handing out of promotional materials• Maintaining a positive brand image in all conditions



Sundance Wine Market

• Clerk

  • Jul 2017 - Oct 2017

  • Scanning, bagging and receiving of payment for product• Organizing and Cleaning store in down time• Ensuring product is restocked and faced as quickly as possible• Having knowledge of a wide range of product selection, advising on other products to try • Scanning, bagging and receiving of payment for product• Organizing and Cleaning store in down time• Ensuring product is restocked and faced as quickly as possible• Having knowledge of a wide range of product selection, advising on other products to try



City of Lethbridge

• Customer Service Agent

  • May 2016 - Apr 2017

  • Selling, and servicing of tickets to various events• Use POS system to manage customer accounts, and obtain customer information• Work quickly, and effectively under pressure, while maintaining a high standard of customer service • Selling, and servicing of tickets to various events• Use POS system to manage customer accounts, and obtain customer information• Work quickly, and effectively under pressure, while maintaining a high standard of customer service



CSM Interiors

• Retail
• 1 - 100 Employee

• Warehouse Attendant

  • Jul 2015 - Aug 2016

  • Maintain a clean environment• Consistently meet deadlines for loading flooring product• Operate various forklifts as needed, and assist with lifting of product • Maintain a clean environment• Consistently meet deadlines for loading flooring product• Operate various forklifts as needed, and assist with lifting of product



High View Services Ltd.

• Irrigation Service Techician

  • May 2014 - Aug 2014

  • Repair and maintain underground sprinkler systems• Respond to reported problems, diagnose issue(s), and resolve in quickest time possible• Observe potential hazards, and provide safety paperwork for all jobs • Repair and maintain underground sprinkler systems• Respond to reported problems, diagnose issue(s), and resolve in quickest time possible• Observe potential hazards, and provide safety paperwork for all jobs



Vulture Row

• Lead Guitarist/Social Media Manager

  • Jan 2011 - May 2014

  • Work as a group to entertain customers• Write songs individually, and take group input to ensure best results• Manage social media accounts to grow fan base, and connect to current consumers • Work as a group to entertain customers• Write songs individually, and take group input to ensure best results• Manage social media accounts to grow fan base, and connect to current consumers



Calgary Honda

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Lot Attendant

  • May 2013 - Aug 2013

  • Park and wash customer vehicles• Deliver cars quickly and without incident• Various maintenance activities (cleaning, organizing, running errands) • Park and wash customer vehicles• Deliver cars quickly and without incident• Various maintenance activities (cleaning, organizing, running errands)



The Calgary Stampede

• Canada
• Hospitality
• 300 - 400 Employee

• Ushering Supervisor

  • May 2011 - Jul 2013

  • Supervise head ushers, and ushers, ensure that all hours, and employees are accounted for• Set up training, create head usher paperwork, compile all information and report back to guest relations coordinator• Deal with major customer issues, and staff problems

• Head Usher

  • May 2010 - May 2011

  • Supervise ushers, record hours, fill out and file paperwork accordingly• Deal with minor customer issues, maintain employee morale

• Usher

  • Jul 2008 - May 2010

  • Scanned tickets, directed guests, and gave assistance whenever possible• Performed ushering duties for both Stampede and year-round events