IT Application Operations Manager

• May 2022 - Present

IT Systems Analyst

• Jan 2015 - May 2022

I provide business application support for core system and business applications used by the various business units. Duties include, but are not limited to, application upgrades, maintenance and troubleshooting, application configuration and patching, and release management. Provides customer support for business applications as well as for complex technical systems and performs configuration changes to production applications for company employees. I work closely with third-party vendors to… Show more I provide business application support for core system and business applications used by the various business units. Duties include, but are not limited to, application upgrades, maintenance and troubleshooting, application configuration and patching, and release management. Provides customer support for business applications as well as for complex technical systems and performs configuration changes to production applications for company employees. I work closely with third-party vendors to ensure problem resolution, or successful software or hardware implementation. I am the point of escalation during outages or periods of degraded software performance. I also provide afterhours support. I have a working knowledge and understanding of financial institution operation and business processes including technology solutions used in financial institution operations. I effectively engage and partner across all levels of the organization and develop positive working relationships. I have experience with Jack Henry technologies, specifically Episys, Synapsys, Synergy, and Image Teller Capture. Additional technologies include MeridianLink, Cash Flow Management, and FMSI.

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