Chris S. Smith

Project Manager at Spotted
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Contact Information
us****@****om
(386) 825-5501
Location
JP
Languages
  • Japanese Professional working proficiency

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Experience

    • Japan
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Project Manager
      • Aug 2020 - Present

      Project Management support for a major Japanese bank, in the delivery of anti-money laundering processes and systems. Serve as part of the global delivery team. Project Management support for a major Japanese bank, in the delivery of anti-money laundering processes and systems. Serve as part of the global delivery team.

    • Japan
    • Computer and Network Security
    • Principal
      • Jul 2020 - Present

      Serving as a director on the board of a Cybersecurity consulting startup. Implementing corporate policies and governance around the sales and engagement processes. Serving as a director on the board of a Cybersecurity consulting startup. Implementing corporate policies and governance around the sales and engagement processes.

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Director Projects and Process Transformation - Opportunity to Order process area & Digital Strategy
      • Dec 2017 - Apr 2019

      Drove business transformation within the opportunity-to-order process and digital program areas for a multinational telecommunications company. Led a global team of 16 project managers, business/process analysts and application owners. Collaborate with business sponsors and IT teams to develop, promote, and manage the project portfolio and roadmap.►Digital Transformation: Consolidated and upgraded the digital program from independent siloed initiatives by creating a corporate digital strategy, team, roadmap and governance structure. ►Project Leadership: Led the Configure, Price and Quote and Quote to Order programs, two of the top four corporate transformation initiatives. Show less

    • Vice President of Information Systems - Colt Asia
      • Nov 2010 - Nov 2017

      Led all aspects of the Information Systems Department for Asia, including 42 employees and $5M budget, driving strategy and architecture, application management, internal IT infrastructure and information security teams. Sourced, hired, and trained team members; promoted top performers. Concepted and led systems roadmap, managing a portfolio of over 35 major projects. Automated system portfolio to support business strategy. Key contributor to Colt/KVH integration steering committee following corporate merger.• Improved productivity and reduced costs by introducing various new technology solutions.• Eliminated data management issues from quote to invoice by system integration and business process alignment.• Led the systems integration for the corporate merger, including migration to global systems and transitioned responsibilities to the global offshore teams, reducing the local support requirement by 73%. Show less

    • Director Managed Services
      • May 2009 - Oct 2010

      Led the re-engineering initiative of the business unit to revamp go-to-market strategy, select and deploy new technology solutions, and manage costs. Transformed the Project Management Office from optional project management guidelines to a governed, standard process capable of providing senior management project status and information for capital investment decisions. Spearheaded governance framework based on ITIL and COBIT while leading internal audit team to ensure compliance. Created management reports on revenue projections, customer engagements, and industry trends for decision making. Supported workforce transformation initiatives. Show less

    • Managing Executive Officer, IT Services
      • May 2008 - Apr 2009

      Led programs and team of 32 employees for the production control department, improving policies, standards, and procedures for the IT Service Division. Set strategy and goals for the department, which included change management, incident management, service desk, and service level management functions Elevated the performance of the IT Service Desk by improving escalation flows and automation, reducing abandoned call rates by 25%

    • Managing Executive Officer, Corporate Services
      • May 2005 - Apr 2008

      Managed program and team of 97 employees and a US $67m budget for the Corporate Services Division, which included facilities operations and building management teams. Created a centralized purchasing function and spearheaded a new RFP/RFQ process. Implemented IT management system for vendor and contract management, project management, time tracking and asset management to streamline processes and improve costs.

    • United States
    • Financial Services
    • 700 & Above Employee
    • SVP
      • 1999 - 2005

      Served as Chief of Staff for the Technology Division, driving business transformation and global standardization initiatives. Sourced, hired and managed staff for the PMO, BCP, IT Governance and Information Security functions. Increased transparency and emphasized business benefit to build a strong partnership with the business by establishing a PMO, the related systems, processes and governance. Managed the budget and financial reporting for the division. Developed a risk control self-assessment process and dashboard. Show less

Education

  • Temple University - Fox School of Business and Management
    Master of Business Administration (M.B.A.), Business Administration and Management, General
    1996 - 1998
  • Cornell University
    Bachelor's degree, Animal Sciences
    1980 - 1984

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