Experience

OSM Solutions

• United States
• Software Development
• 1 - 100 Employee

• Senior Technical Support Specialist

  • Apr 2017 - Present

  Diagnose and resolve issues with Samsung LFD, Mood Media and BrightSign devices. CSS programming for dynamic menu systems. Assist, manage and adjust content for customer digital menu boards. Manage incoming cases and triage. Provide project management support to on-site technicians for installation and set up of digital menu software. Assist customers with hardware warranty issues and services. Provide product & software training to customers and on-site personnel. Use of Zendesk, Salesforce, Gmail, Slack & RingCentral systems for customer & internal communications. Answer incoming phone and email requests for support. Show less



Manning Environmental Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Production Specialist

  • 2013 - 2017

  Assemble peristaltic and vacuum liquid samplers / accessories. Create and manage visual methods for product line. Manage and keep track of inventory for production and reordering. Shoot and edit product / instructional photos. Perform shooting, editing and graphic design for product / instructional videos. Assemble peristaltic and vacuum liquid samplers / accessories. Create and manage visual methods for product line. Manage and keep track of inventory for production and reordering. Shoot and edit product / instructional photos. Perform shooting, editing and graphic design for product / instructional videos.



S&S Computer Solutions

• Canada
• IT Services and IT Consulting

• Computer Repair Technician

  • 2014 - 2016

  Accept customer desktop and laptop for in-store repairs. Provided on-site computer repair services to business and private customers. Take systems off-site as needed for major repairs / rebuilds. Diagnosed software issues, installed updates or new software, and remove malicious programs. Troubleshoot, break down systems, remove malfunctioning hardware, and install new hardware. Perform all repairs with utmost concern for customer privacy. Accept customer desktop and laptop for in-store repairs. Provided on-site computer repair services to business and private customers. Take systems off-site as needed for major repairs / rebuilds. Diagnosed software issues, installed updates or new software, and remove malicious programs. Troubleshoot, break down systems, remove malfunctioning hardware, and install new hardware. Perform all repairs with utmost concern for customer privacy.



Sam's Club

• United States
• Retail
• 300 - 400 Employee

• Cashier

  • 2003 - 2012

  Received payment by cash, check, credit cards, gift cards and issue receipts, credits or change due to customers. Sale of membership, credit and warranty to customers. Keep a clean and safe work environment. Monitor and maintain safety and compliance of the site and all equipment. Filing and maintaining records of delivery and service. Inventory management. Received payment by cash, check, credit cards, gift cards and issue receipts, credits or change due to customers. Sale of membership, credit and warranty to customers. Keep a clean and safe work environment. Monitor and maintain safety and compliance of the site and all equipment. Filing and maintaining records of delivery and service. Inventory management.



Nowack Sales & Service

• Field Service Technician

  • 2008 - 2010

  Installation, preventative maintenance and warranty service on POS refrigeration equipment at customer sites in central Texas. Provide emergency repair service. Use multimeter and hand tools to diagnose and repair. Installation, preventative maintenance and warranty service on POS refrigeration equipment at customer sites in central Texas. Provide emergency repair service. Use multimeter and hand tools to diagnose and repair.



Fox LLC

• United States
• Writing and Editing

• Audio Visual Technician

  • 2002 - 2003

  Installation of residential A/V equipment. Installation of Dish Network equipment. Troubleshoot A/V equipment problems and make repairs or recommendations for repairs as required. Installation of residential A/V equipment. Installation of Dish Network equipment. Troubleshoot A/V equipment problems and make repairs or recommendations for repairs as required.