Experience

Xactly Corp

• United States
• Software Development
• 700 & Above Employee

• Senior Director, Customer Experience and Alliances EMEA

  • Dec 2020 - Present

• Senior Director Professional Services

  • Jul 2019 - Dec 2020

• Director, Professional Services EMEA

  • Nov 2016 - Jul 2019

• Engagement Manager

  • May 2015 - Nov 2016



Optimum Resources Group

• EMEA Project and Implementation Director

  • Feb 2012 - Apr 2015

  Responsible for the delivery and implementation of sales compensation software to external clients both within Europe and USA working as a preferred partner to Xactly Corporation. • Successfully managed and implemented over 20 small/medium complex implementations across numerous industries including finance, retail, telecommunications and utilities with budgets ranging from $200k through to $500k. • Delivery of Incent solution to clients (hands-on), including requirements gathering, system configuration and supporting customers through user acceptance testing. • Leading project resources and customers through the full project life-cycle from initial scoping and requirements to deployment. Show less



Motorola Solutions

• United States
• Telecommunications
• 700 & Above Employee

• Global IT Project Manager

  • Feb 2011 - Feb 2012

  Global responsibility across EMEA, APAC and the Americas for the rollout and implementation of a corporate sales incentive and analytics software package within a software as a service infrastructure to over 2000 users. The organisation had a differing set of business processes and tools to help calculate and pay sales compensation (commissions) across the global. One of the main objectives was to review and implement common business logic within a single software environment which was a ‘best fit’ for all the separate business theatres. • Design of project strategy and rollout, project management plan and overall responsibility for the global budget. • Initial estimation of project budget and continuous tracking thereafter. • Chair of all project board meetings. • Management of multiple vendors ACHIEVEMENTS • Successful implementation of the software to all theatres with initial estimates of business as usual cost savings totalling $6m per year. Show less



Environment Agency

• United Kingdom
• Environmental Services
• 700 & Above Employee

• CIS Project Manager

  • Sep 2009 - Sep 2010

  Project setup to understand the costs, benefits and feasibility of upgrading to Oracle eBusiness Suite Release 12 from the current implemented solution, R 11.5.10. The agency has a large, complex installation of eBusiness which includes Human Resource, Finance, Procurement, Payroll and Projects. Responsible for design, delivery and sign-off of numerous specialist products which would culminate into the project Business Case. • Project inception. Creation of the project team, project initiation document, product descriptions, project plan (through EPM) and risk/issue log – storing all documentation within corporate Sharepoint site. • Initial budget estimation and tolerance levels defined. • Gain sign-off for project budget against defined scope from senior management team. • Procurement of multiple 3rd party resource services. • Create regular communications bulletins for various stakeholder groups. • Recruitment of required external project resources. • Produce presentation material and chair monthly programme board meetings. • Management of multiple business work-stream leads (multiple locations). • Co-authored Final Outline Business Case • Adhere to strict Project Management Office (PMO) and internal audit processes. ACHIEVEMENTS • Outline Business Case reviewed and signed-off by Senior management team. Show less



Exor Corporation Ltd UK

• IT Services and IT Consulting

• Project Manager

  • 2008 - 2010

  Exor Corporation design, develop and implement commercial off the shelf software within the linear asset management field, to public and private section clients. Project Manager Responsible for the delivery of new legislative software to model the Traffic Management Act (TMA). The programme of work included business change, infrastructure and software delivery work-streams to the entire existing customer base along with new client take-ons. • Re-design of over arching programme plan to facilitate and coordinate the 64 go-live dates. • Estimation of resource requirements – recruited short-term contractors where necessary. • Estimation of initial required budget; continuous tracking and reporting to senior management. • Successfully led team of 20 (12 Consultants, 4 trainers and 4 support analysts). • Continuous monitoring of customer risks and issues and actively reviewing lessons learned from each client implementation. • Implemented solution to 95% of client base within stated timeframes. As a result of the TMA project, I was assigned to work in British Columbia, Canada to oversee and manage the last implementation stage of the core product suite. Working both within the UK, and when necessary travel to Canada, we successfully implemented a UK designed solution into North America. ACHIEVEMENTS • Awarded employee of the year on the back of the success rollout of the TMA project. • Implemented solution into Canada and authored case study which now acts as the reference site for North America. Show less



Atrium Software

• Project Manager

  • Jan 2006 - Feb 2008

  A leading supplier of software and associated services, to the private and public sector, covering two main business areas; strategic property asset management and statutory planning.Project Manager Managed a programme of work from inception to go-live to jointly develop and implement a property asset management system for a user base of over 500 people.• Defined the product requirements and programme of work with the customer; including budget, schedule, milestone and resource plans.• Delivered the £2.M programme within 5% of planned budget and schedule.• Successfully formed, led and developed multi-disciplined team of 12 consultants. • Actively managed risk from project start, regularly reviewing with customer. Risk mitigation techniques employed to successfully prevent schedule impact.• Reported progress regularly to Board/Senior Management of both companies and achieved programme change approvals when necessary. Show less

• Business Consultant

  • Jan 2005 - Dec 2005

  A varied customer facing role in which my main responsibilities involved managing software implementations from project inception, delivering the products on time in a disciplined manner, adhering to project management methodologies such as PRINCE2Heavily involved in a multi-million pound project for a large high profile client based in London and accountable for implementing our software solution into their existing IT infrastructure. This required around 75% of my time being spent on client site so the ability to be able to liaise with all levels of personnel and building up good working relationships is pertinent to the success of the project.Duties include:• Analysis and understanding of clients business/data requirements and objectives.• Documenting the requirements within a project initiation document in relation to the proposed solution.• Mapping business requirements to software and providing best practice advice.• Creating project plans and identifying key stages within the project.• Holding regular client management meetings for update and issue resolution. • Process design to support revised system functionality.• Creating business specifications based on revised system functionality.• Analysis and validation of client’s dataset(s) to understand required conversion routines and data manipulation with advanced use of Microsoft Excel and SQL.• Definition of data risks/issues and suggested mitigation actions, where appropriate.• Producing specifications for bespoke client reports.• Responsibility for the production of testing scripts and UAT scenarios based on the clients’ business processes.• Attend/chair post-project review meetings and producing lessons learned report. • Handover of project details to BAU department(s).Further I designed, authored and implementation a corporate project methodology incorporating key PRINCE2 tools and techniques. Show less



AXA

• France
• Insurance
• 700 & Above Employee

• Business Analyst

  • Feb 2003 - Dec 2004

  Forming part of a project team that is tasked with upgrading over 5000 desktops and 700 Laptops throughout the UK. Individual responsibilities: • Building up relationships with departments and chairing kick-off meetings. • Understanding and map required functions/applications (to understand license footprint and thus reduce licensing burden) • Create logical group profiles per department. • Producing detailed plans (per department) for the rollout. • Continuously analyse the scope and objectives of the project. Show less