Experience

Columbian Financial Group

• Insurance
• 200 - 300 Employee

• Manager, Model Office

  • Sep 2021 - Present

  Binghamton, New York, United States - Manage (Directly/Indirectly) 16 resources consisting of Business Analysts, Quality Assurance Analyst and external consultants. - Work directly with HR on job postings for new BA/QA positions. Review resumes, conduct interviews and make hiring decisions. - Responsible for developing onboarding plans and working with new Model Office resources - Own Model Office Strategic plan which has clearly defined business goals with metrics to support, track and report to Senior Leadership… Show more - Manage (Directly/Indirectly) 16 resources consisting of Business Analysts, Quality Assurance Analyst and external consultants. - Work directly with HR on job postings for new BA/QA positions. Review resumes, conduct interviews and make hiring decisions. - Responsible for developing onboarding plans and working with new Model Office resources - Own Model Office Strategic plan which has clearly defined business goals with metrics to support, track and report to Senior Leadership quarterly. - Work with Technology and Business Leadership Teams to ensure cross-functional alignment between departments, identity areas of opportunity for cost / time savings and implementation timelines. - Build and manage Jira dashboards and assignments for multiple work streams in support of our BAU projects, Migration projects and Production support. - Manage production support via our Finesse call system and production support email group for 3 Policy Admin Systems. - Responsible for establishing efficiency in JIRA readiness (BA’s) and QA Processes/procedures. - Responsible for developing individual training plans to ensure coverage across all functional areas and systems. - Work with Development Manager on ways to improve processes, procedures and communication between Business Analysts, Quality Assurance Analysts, Development and Configuration teams. - Oversee implementation and execution of functional, regression and user acceptance testing. - Responsible for defining test environment setup needs, data requirements, release levels and system dates, - Work with our senior configuration lead for planned releases - Work with Automation Manager on priority of automation script development and new initiatives. - Responsible for defining automation strategy and environment for our Policy Admin Systems migration path. - Participate in and contribute to monthly review and retrospective meetings. - Own Testing and support of Print (Letters, Policy Packet, Image and Workflow)

• Model Office Supervisor and Sr Business Analyst

  • May 2019 - Aug 2021

  Binghamton, NY - Manage a diverse group of individuals including BA’s, Senior BA’s, Testers and our Automation Team - Work closely with project managers, IT and other departments to coordinate and delegate the responsibilities and work of Model Office (MO), including the analysis, design, testing, automation and implementation of changes to the Company’s production environments. - Serve in capacity as acting scrum master on agile work-streams, including the coordination of the work and providing status… Show more - Manage a diverse group of individuals including BA’s, Senior BA’s, Testers and our Automation Team - Work closely with project managers, IT and other departments to coordinate and delegate the responsibilities and work of Model Office (MO), including the analysis, design, testing, automation and implementation of changes to the Company’s production environments. - Serve in capacity as acting scrum master on agile work-streams, including the coordination of the work and providing status reporting. - Serve as lead liaison/BA across business process user areas and systems to define and document business and systems requirements through analyzing objectives, systems and procedures, whereby recommending solutions. - Develop, execute and implement test strategies and test plans, while adhering to accepted best practices.

• Sr Business Analyst

  • Jun 2018 - Apr 2019

  Binghamton, New York Sr Business Analyst working with various departments on defining business requirements, QA, testing and support.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consulting IT Specialist

  • Apr 2016 - Jun 2018

  Endicott, NY IBM Global Account – CIO - Test Program Manager responsible for managing multiple accounts and applications across the CIO and VIO organizations. Responsible for program management, risk management, test management, plan development, test planning, test strategy, test environment, test data management, test automation, test solutions and problem resolution and analysis. Responsible for writing and managing DOU’s with cost recovery of ~ $3.3M. Responsible for interviewing, hiring, rotations… Show more IBM Global Account – CIO - Test Program Manager responsible for managing multiple accounts and applications across the CIO and VIO organizations. Responsible for program management, risk management, test management, plan development, test planning, test strategy, test environment, test data management, test automation, test solutions and problem resolution and analysis. Responsible for writing and managing DOU’s with cost recovery of ~ $3.3M. Responsible for interviewing, hiring, rotations, roll-offs, staffing plan forecast and all staffing related matters. Responsible for creating/maintaining procedure/process flow documents for user id’s/passwords, user access, test case writing, test defect and test task processes in both waterfall and agile projects. - Managing 19 applications and 60+ resources spanning 5 geographies (India, Mexico, Philippines, Brazil, US). - Responsible for work item creation, claim and cost recovery, through brokering dept., across all application teams. Primary skill sets used --> Business Analysis, Requirement Analysis, Software Project Management, Testing, Integration, SDLC, SQL, Enterprise Architecture, Requirements Gathering and DB2..

• Consulting IT Specialist

  • Jan 2014 - Mar 2016

  Endicott, NY IBM Global Account - Quality Assurance Manager w/ business analyst focus responsible for overall leadership of globally dispersed teams working on the IBM Global Account. Projects include IBM divestitures (Lenovo, Global Foundries), new business initiatives (APPLE) and IBM internal initiatives to standardize and simplify processes across the IBM account. - Primary skill sets used --> Business Analysis, Requirement Analysis, Testing, Integration, SDLC, SQL, Enterprise Architecture, DB2… Show more IBM Global Account - Quality Assurance Manager w/ business analyst focus responsible for overall leadership of globally dispersed teams working on the IBM Global Account. Projects include IBM divestitures (Lenovo, Global Foundries), new business initiatives (APPLE) and IBM internal initiatives to standardize and simplify processes across the IBM account. - Primary skill sets used --> Business Analysis, Requirement Analysis, Testing, Integration, SDLC, SQL, Enterprise Architecture, DB2 and Requirements Gathering.

• Senior IT Specialist

  • Sep 2009 - Dec 2013

  Endicott, NY SAP ECC 6.0 Globally Integrated Enterprise (GIE) Program - Tower Test Manager (TTM) responsible for leading a global team on a large scale project to standardize operations for a Globally Integrated Enterprise for IBM. This project aligned core business process, which were business unit and region specific, and integrated them across the enterprise on a common system platform. This program involved complex system integration, process re-engineering, and end to end data integration and… Show more SAP ECC 6.0 Globally Integrated Enterprise (GIE) Program - Tower Test Manager (TTM) responsible for leading a global team on a large scale project to standardize operations for a Globally Integrated Enterprise for IBM. This project aligned core business process, which were business unit and region specific, and integrated them across the enterprise on a common system platform. This program involved complex system integration, process re-engineering, and end to end data integration and simplification. As the TTM I represented a set of Procurement Applications that integrated with the SAP ECC 6.0 GIE. I managed 8 test leads and 50 plus testers across 5 geographies (US, Brazil, Mexico, Philippines, and India). - Primary skill sets used --> Testing, Business Analysis, Requirement Analysis, Integration, SDLC, SQL, Enterprise Architecture, Requirements Gathering and DB2.

• Senior IT Specialist

  • Oct 2006 - Aug 2009

  Endicott, NY Procurement e-Services Suite of Applications Test Manger responsible for leading global teams on projects to further enhance the web based solution used by procurement and accounts payable for IBM. This involved bringing on additional countries and companies, testing complex legal solutions, testing multibyte languages, and involved complex system integration activities that enabled further commonality across IBM centers to streamline processes which allowed IBM to fulfill its global… Show more Procurement e-Services Suite of Applications Test Manger responsible for leading global teams on projects to further enhance the web based solution used by procurement and accounts payable for IBM. This involved bringing on additional countries and companies, testing complex legal solutions, testing multibyte languages, and involved complex system integration activities that enabled further commonality across IBM centers to streamline processes which allowed IBM to fulfill its global initiatives. - Primary skill sets used --> Testing, DB2, Requirement Analysis, Integration, SDLC, SQL, Enterprise Architecture, Requirements Gathering and Business Analysis.

• IT Specialist

  • Sep 2005 - Sep 2006

  Endicott, NY North America and EMEA SAP 4.7 Upgrade Project - Test Manager responsible for E2E testing for the upgrade of two separate SAP instances from 3.1i to 4.7. Both instances had roughly 4,000 requirements. I was responsible for reviewing all project documentation, developing comprehensive E2E project test plans, scheduling all test assignments, reviewing and signing off on all test cases executed by my team, and leading all QA checkpoint reviews. This project included a wide range of process… Show more North America and EMEA SAP 4.7 Upgrade Project - Test Manager responsible for E2E testing for the upgrade of two separate SAP instances from 3.1i to 4.7. Both instances had roughly 4,000 requirements. I was responsible for reviewing all project documentation, developing comprehensive E2E project test plans, scheduling all test assignments, reviewing and signing off on all test cases executed by my team, and leading all QA checkpoint reviews. This project included a wide range of process redesign and re-engineering based on industry best practices. - Primary skill sets used --> Testing, DB2, Requirement Analysis, Integration, SDLC, SQL.

• IT Specialist

  • May 2002 - Aug 2005

  Endicott, NY Web Order & Invoice Test Lead responsible for leading the testing activities on projects to design and implement a web based solution for procurement and accounts payable for IBM. I managed a team of testers that ranged in size from 4 - 9 people depending on project requirements. - Primary skill sets used --> Testing, DB2, Requirement Analysis, Integration, SDLC, SQL.

• Application Development/Maintenance - Application Integration

  • Jan 2001 - Apr 2002

  Endicott, NY SAP Country/Company Deployments Tester - responsible for SAP invoice, payment, and cost center testing to implement new country/company codes on SAP 3.1i for IBM. - Primary skill sets used --> Testing



ENSCO

• Systems Analyst

  • Nov 1997 - Dec 2000

  During my time at ENSCO my client assignment was at IBM. I worked as an application tester responsible for SAP testing Procurement (MM), Accounts Payable (FI), and Controlling (CO) modules for SAP R/3 systems.