Chris Shaughnessy

National Sales Director at Phone Ninjas
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Contact Information
us****@****om
(386) 825-5501
Location
Avon, Ohio, United States, US
Skills

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Martin L D'Amato

I worked with Chris hands on during the creation of our CRM with iMagic Lab. He was a pleasure to work with and knew exactly what I was looking for in a CRM. Chris is a car guy… a very good car guy that thinks how we think and talks how we talk. I trusted him with each and every one of our sales associates and they were all open and excited to work with him and iMagic Lab. I would strongly recommend Chris in whatever he does.

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Credentials

  • Certified Finance and Insurance Professinoal
    Jim Moran & Associates, Inc.
  • Certified Finance and Insurance Professional
    ChariFogel Associates
  • Certified Sales Manager
    Joe Verde Sales & Management Training, Inc.

Experience

  • Phone Ninjas
    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • National Sales Director
      • 2019 - Present

      • Oversees client prospecting, lead generation, product demonstration, and account set up efforts for automotive dealers nationwide. • Partners with automotive dealer principals, general managers, and general sales managers on software expansion efforts across all dealership locations. • Oversees client prospecting, lead generation, product demonstration, and account set up efforts for automotive dealers nationwide. • Partners with automotive dealer principals, general managers, and general sales managers on software expansion efforts across all dealership locations.

  • CallRevu
    • United States
    • Software Development
    • 1 - 100 Employee
    • Sales Manager
      • 2015 - 2019

      • Oversees call management solution sales for Ohio, Indiana, Kentucky, and Pennsylvania markets; builds relationships with automotive dealerships to drive revenue growth and increase client acquisition 100% year-over-year. • Directs ‘fix the phones’ program, 120-day national program for improving inbound call quality; reviews call connectivity, appointment scheduling, and team member KPIs to deliver improvement plans. • Leads third-party vendor A/B testing for automotive dealerships to understand current technology use and satisfaction level and identify improvement areas; grew accounts from approximately 72 to 780 annually. Show less

  • Metro Toyota
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Sales Manager
      • 2013 - 2015

      • Managed 18 sales associates; oversaw training, inventory control management, trade appraisals, and customer needs analysis for approximately 330 new and pre-owned vehicle sales monthly. • Partnered with dealer owners and general managers on contract negotiations; ensured sustainable profits of approximately $2k/vehicle. • Managed annual advertising budget of approximately $780k; collaborated with internal and external marketing teams on development of radio, television, and newspaper advertisements. Show less

  • iMagicLab
    • United States
    • Software Development
    • 1 - 100 Employee
    • Sales Solutions Manager
      • 2012 - 2013

      • Met with automotive dealer leaders to understand challenges of competitor CRM tool and deliver customer retention management solutions that grew new business revenue. • Attended annual automotive association conventions including NADA, Digital Dealer, and DMSC to drive lead generation. • Met with automotive dealer leaders to understand challenges of competitor CRM tool and deliver customer retention management solutions that grew new business revenue. • Attended annual automotive association conventions including NADA, Digital Dealer, and DMSC to drive lead generation.

  • Ganley Automotive Group
    • United States
    • Retail Motor Vehicles
    • 1 - 100 Employee
    • General Sales Manager – Ganley Chevrolet of Aurora
      • 2010 - 2012

      • Managed 15 sales associates; oversaw annual sales and financing of 1,500+ new and pre-owned vehicles.• Oversaw internet sales, including lead monitoring and appointment scheduling; maintained less than 30-minute customer response time 24 hours/day and achieved top 5 response rate in the country.• Collaborated with marketing team on television, radio, and newspaper advertisements; oversaw $900k annual advertising budget.

    • Sales Manager – Ken Ganley Nissan
      • 2007 - 2010

      • Managed 12 sales associates; oversaw sales, internet leads, and financing for approximately 1,800 new and pre-owned vehicles annually.• Served as finance manager; developed relationships with third-party lenders to deliver contracts within 7 days and maintain sustainable profits of $1,127/vehicle.• Managed $600k annual advertising budget; partnered with marketing team on new ideas for television, radio, and newspaper advertising.

  • Rick Case Automotive Group
    • United States
    • Retail Motor Vehicles
    • 400 - 500 Employee
    • Finance Manager
      • 2004 - 2007

      • Assisted 25 sales associates with finance paperwork for over 2,500 new and pre-owned Honda and Hyundai vehicle sales annually. • Partnered with approximately 20 lenders on contract initiation, terms renegotiation, and deal restructuring to accommodate client deposit, credit score, loan to value, and profit maximization. • Oversaw internet sales for new and pre-owned vehicles; answered customer leads and delivered price quotes within 2 hours. • Assisted 25 sales associates with finance paperwork for over 2,500 new and pre-owned Honda and Hyundai vehicle sales annually. • Partnered with approximately 20 lenders on contract initiation, terms renegotiation, and deal restructuring to accommodate client deposit, credit score, loan to value, and profit maximization. • Oversaw internet sales for new and pre-owned vehicles; answered customer leads and delivered price quotes within 2 hours.

  • Classic Toyota
    • United States
    • Retail
    • Sales And Leasing Consultant
      • Apr 2001 - Dec 2004

      Sales and Leasing, Internet Sales, Lease Retention Manager Sales and Leasing, Internet Sales, Lease Retention Manager

Education

  • Baldwin-Wallace College
    Coursework Completed Towards Bachelor of Science, Computer Information Systems
  • Cleveland State University
    Coursework Completed Towards Bachelor of Science, Business Economics

Community

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