Practice Lead, Managed Services

• Jul 2023 - Present

Visual Artist

• Jan 2022 - Present

Visual Artist/Owner of Chris Schain Art Visual Artist/Owner of Chris Schain Art

Global Practice Lead, Managed Services

• Dec 2021 - Feb 2023

• Managed a global team responsible for all aspects of Salesforce strategy and delivery, focusing on Sales and Service Clouds, Salesforce CRMA, Data Science and Snowflake Data Engineering engagements • Managed P&L for a $13M practice (23% of the company’s bookings) with a growing customer base, while increasing bookings, revenue, margin and customer retention objectives • Delivered incremental bookings of $4M in services fees resulting in 53% YOY practice growth • Led onshore and… Show more • Managed a global team responsible for all aspects of Salesforce strategy and delivery, focusing on Sales and Service Clouds, Salesforce CRMA, Data Science and Snowflake Data Engineering engagements • Managed P&L for a $13M practice (23% of the company’s bookings) with a growing customer base, while increasing bookings, revenue, margin and customer retention objectives • Delivered incremental bookings of $4M in services fees resulting in 53% YOY practice growth • Led onshore and offshore delivery, offering management, capacity planning, customer retention, and business and customer life-cycle management • Directly led GTM activities for an emerging Managed Services practice, including all sales enablement activities, as well as authoring customer-facing collateral and materials • Developed criteria and measurements for calculating NRR • Developed new service offerings to further expand the practice’s portfolio • Provided sales assistance (RFP responses, prospect calls, proposal decks) and approval for all Managed Services contracts • Ensured success and risk mitigation of over 40 customer engagements

Engagement Director

• Aug 2020 - Dec 2021

Director, Portfolio Management

• Feb 2017 - Aug 2020

• Maintained direct delivery oversight of a $100MM+ Salesforce.com project portfolio, while also profitably managing a team of 15 Project Management resources • Directly led and influenced a team of Project Managers and Account Directors to more effectively manage project teams, understand challenges faced during implementation, and navigate strategic conversations with clients • Performed senior-level pre-sales delivery reviews in a cooperative and persuasive manner with Sales to… Show more • Maintained direct delivery oversight of a $100MM+ Salesforce.com project portfolio, while also profitably managing a team of 15 Project Management resources • Directly led and influenced a team of Project Managers and Account Directors to more effectively manage project teams, understand challenges faced during implementation, and navigate strategic conversations with clients • Performed senior-level pre-sales delivery reviews in a cooperative and persuasive manner with Sales to ensure new projects are deliverable • Collaborated with sales on RFP responses, projected forecasts, client business development and definition of cost estimates to ensure project profitability • Strategically worked with Project Managers, Partners, Practice Directors, and C-level Leadership to devise solutions for client issues and escalations • Led efforts to ensure revenue management and forecasting accuracy on a quarterly/annual basis • Established and provided coaching on standards and Delivery best practice compliance across Consulting Division comprised of 200+ associates

Project Manager

• Jun 2016 - Feb 2017

Director, Professional Services

• Dec 2014 - May 2016

• Built the company’s Professional Services team from the ground up by establishing the playbook and all associated polices and processes • Implemented the two largest customers in company history, resulting in $2MM in ACV and $25,000 in Professional Services fees • Authored the company’s first Statement of Work for all professional services engagements • Assisted in the closing of sales contracts by visiting prospects onsite and providing overviews of the structure and timeline… Show more • Built the company’s Professional Services team from the ground up by establishing the playbook and all associated polices and processes • Implemented the two largest customers in company history, resulting in $2MM in ACV and $25,000 in Professional Services fees • Authored the company’s first Statement of Work for all professional services engagements • Assisted in the closing of sales contracts by visiting prospects onsite and providing overviews of the structure and timeline of the company’s implementation process • Promoted to join the company’s executive leadership team and drove numerous strategic objectives Show less • Built the company’s Professional Services team from the ground up by establishing the playbook and all associated polices and processes • Implemented the two largest customers in company history, resulting in $2MM in ACV and $25,000 in Professional Services fees • Authored the company’s first Statement of Work for all professional services engagements • Assisted in the closing of sales contracts by visiting prospects onsite and providing overviews of the structure and timeline… Show more • Built the company’s Professional Services team from the ground up by establishing the playbook and all associated polices and processes • Implemented the two largest customers in company history, resulting in $2MM in ACV and $25,000 in Professional Services fees • Authored the company’s first Statement of Work for all professional services engagements • Assisted in the closing of sales contracts by visiting prospects onsite and providing overviews of the structure and timeline of the company’s implementation process • Promoted to join the company’s executive leadership team and drove numerous strategic objectives Show less

Director, Professional Services

• Mar 2014 - Dec 2014

• Responsible for directing all implementation, account management, and project/program management within the Health Plan vertical, comprising ~40% of MDLIVE’s overall book of business • Developed, and executed, company-wide go-to-market strategies for new product offerings • Nurtured key core relationships with Health Plan clients to preserve/expand revenue and generate new bookings through upsells, client referrals and advocacy • Managed the entire product life cycle from strategic… Show more • Responsible for directing all implementation, account management, and project/program management within the Health Plan vertical, comprising ~40% of MDLIVE’s overall book of business • Developed, and executed, company-wide go-to-market strategies for new product offerings • Nurtured key core relationships with Health Plan clients to preserve/expand revenue and generate new bookings through upsells, client referrals and advocacy • Managed the entire product life cycle from strategic planning through tactical activities Show less • Responsible for directing all implementation, account management, and project/program management within the Health Plan vertical, comprising ~40% of MDLIVE’s overall book of business • Developed, and executed, company-wide go-to-market strategies for new product offerings • Nurtured key core relationships with Health Plan clients to preserve/expand revenue and generate new bookings through upsells, client referrals and advocacy • Managed the entire product life cycle from strategic… Show more • Responsible for directing all implementation, account management, and project/program management within the Health Plan vertical, comprising ~40% of MDLIVE’s overall book of business • Developed, and executed, company-wide go-to-market strategies for new product offerings • Nurtured key core relationships with Health Plan clients to preserve/expand revenue and generate new bookings through upsells, client referrals and advocacy • Managed the entire product life cycle from strategic planning through tactical activities Show less

Manager, Professional Services

• 2011 - 2013

• Enabled rapid company growth of 400% YOY in units and revenue implemented • Delivered incremental bookings of $1.5M in Professional Services fees • Maintained sole responsibility for contract review and negotiation, and approval of all customer engagements • Established the framework and implementation process for the company’s first cloud-based Electronic Health Record product • Hired, trained and mentored staff of project managers; growing team by 250% in ten months • Enabled rapid company growth of 400% YOY in units and revenue implemented • Delivered incremental bookings of $1.5M in Professional Services fees • Maintained sole responsibility for contract review and negotiation, and approval of all customer engagements • Established the framework and implementation process for the company’s first cloud-based Electronic Health Record product • Hired, trained and mentored staff of project managers; growing team by 250% in ten months

Senior Project Manager

• 2005 - 2011

Senior Business Analyst

• 2003 - 2005

Senior Systems Analyst

• 1994 - 2003