Experience

Opus IVS - AU/NZ

• Australia
• Automotive
• 1 - 100 Employee

• General Manager - AU / NZ

  • Jan 2023 - Present



Opus IVS - UK/Europe

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• UK Sales Manager

  • Jul 2021 - Jan 2023

  The main purpose of my role is to sell Opus IVS products and services to prospective customers and existing users; liaise with senior management and ensure that sales are in line with the brand, promotions, and business goals; ensure consistent, profitable growth in sales revenues through positive planning, deployment, and people management.Working closely with the Head of Sales – UK/ROW, I am responsible for effectively managing the UK sales pipeline, ensuring that each opportunity is fully qualified, tracked until closure and that the sales pipeline is regularly replenished through prospecting activity to ensure a 3:1 pipeline to target ratio.Key responsibilities and accountabilities:• Achieve and exceed all targets based on annual budgets set by the business.• Increase year on year sales performance for the UK market.• Motivate, manage and mentor sales team personnel.• Maintain sales revenue pipeline forecast and records and provide weekly MI (Management Information) to senior management.• Chair daily and weekly sales team call in order to monitor and track performance.• Working with the Customer Care department to resolve customer complaints as necessary.• Sets targets and implement procedures to deliver company objectives.• Ensures that all members understand the teams’ and their individual objectives and KPIs and works to achieve them on target.• Supervise, train, or guide team members and provide leadership and direction.• Be knowledgeable about each team member’s job roles and responsibilities.• Be responsible for the day-to-day activities and delivery of team members against KPIs.• Assists with any issues the employees may have regarding the delivery of their work objectives.• Provides leadership and direction.• Inspires and motivates team members.• Responsible for managing HR administration including monthly 121 meetings, annual performance appraisals, back to work interviews, annual leave, absenteeism records, etc. Show less

• Diagnostic Sales Technician - South East

  • Sep 2017 - Jun 2021

  The main purpose of this role was to generate and respond to sales leads, sell, deliver and install equipment where necessary, and produce regular sales status reports. I was also expected to maintain a high level of communication and standards with new and existing customers.I also take responsibility for the achievement of an annual revenue target allocated by geographical territory. Through focused, targeted activity, provide the highest levels of customer service for existing Autologic customers so that we fully understand their requirements and intent.Working closely with colleagues in Sales and Marketing, I also identify and engage potential new customers in my territory. Once achieved I would then present the Autologic solution, qualify the opportunity, and wherever possible, close a deal. Show less

• Technical Support Specialist - BMW

  • Dec 2013 - Aug 2017

  Technical Support.Within the BMW Team, I was providing Master Technician support, where I worked on helping customers in line with our diagnostic solution, to get to the bottom of their problems, using the years of experience and qualifications I gained from BMW to help them fix the car fast and right first time!I was promoted to BMW Technical Team Leader, which involved me managing the rest of the BMW Master Technicians in the team and carrying out important Brand/ Company presentations, as well as Writing Technical Fixes for Company publications and external publications such as Workshop Magazine. Show less



Sytner Group

• United Kingdom
• Retail Motor Vehicles
• 700 & Above Employee

• Workshop Controller, Senior Technician, BMW Technician, MOT tester.

  • Nov 2001 - Dec 2013

  As a fully qualified Technician starting my job at BMW allowed me to fix and maintain customers vehicles this gave me the skill and abilities to progress my career within the workshop after becoming a BMW Technician and passing my Senior Technician online tests, I became one of the senior members within the workshop, fixing a lot of the more complex diagnostic jobs understanding the Bus systems used on the BMW/Mini vehicles. I took on some of the workshop controller roles as well as covering MOTs when needed. Key Skills Acquired • Specialist knowledge of BMW and advanced consumer automotive technology, M-Power. F Gas trained, IMI Qualified. • Organisation within the workplace • Communication on different levels e.g. peers to management level and apprentices. sending and receiving reports via network systems, sending back defective items. • Building strong relationships and developed communication with other recognised technicians. • “Can do” attitude • Team Building • Maintaining immaculate working conditions Managing & Developing self Managing tasks & solving problems Applying numeracy Applying design & creativity Working with & relating to others Communicating Show less



Volvo Cars

• Sweden
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Apprenticeship

  • 1998 - 2001

  Volvo - May 1998 – 2001 I began working for Volvo in May 1998, on their apprenticeship scheme. I quickly progressed and was Apprentice of the year which offered many opportunities to increase my skill-base. Volvo also paired me with other apprentices to give them more confidence in their role. After I gained Level 3 Apprentice of the Year, I was now one of the head technicians within the workshop and wanted to further the skills I had learned over the last few years. Key Skills and Responsibilities Acquired: • Development of personal organisation and flexibility • Substantial knowledge of Volvo mechanics • Recognised communication and teaching skills with other apprentices • Excellent work-bay maintenance and hygiene Show less