Information Technology Technician

• Oct 2021 - Present

CHAT TECHNICAL ADVISOR

• Jul 2019 - Mar 2020

In this position I provided technical chat support for Apple iOS devices through troubleshooting. I had to familiarize myself with Apple troubleshooting databases in order to address multiple chat requests in a timely manner. In this position I provided technical chat support for Apple iOS devices through troubleshooting. I had to familiarize myself with Apple troubleshooting databases in order to address multiple chat requests in a timely manner.

PHONE INTERVIEWER

• Mar 2017 - Jul 2019

During my time at Impaq International I conducted phone interviews for research surveys. In this call center environment I gained experience in handling nearly 100 calls per shift while notating relevant call information for reference along with analyzing previous notes. This workload helped me build time management skills. During my time at Impaq International I conducted phone interviews for research surveys. In this call center environment I gained experience in handling nearly 100 calls per shift while notating relevant call information for reference along with analyzing previous notes. This workload helped me build time management skills.