Experience

Key Travel

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Specialist Travel Consultant

  • Dec 2022 - Present



Hays Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • Dec 2019 - Dec 2022

  As a Hays Travel Branch Manager I am responsible for the day to day running of the branch, achieving my own sales targets and inspiring my team to maximise on sales and overall profitability whilst ensuring the branch runs efficiently and effectively in line with company procedures. • Accountable for the overall profitability of the branch, maximising all sales to the fullest potential • Leading a team of 5 travel consultants and 1 assistant manager to deliver an excellent customer service aligned to the Hays travel values. • Supervising, coaching and developing branch staff to ensure they meet and achieve their personal KPI’s and targets • Ensuring the health, safety and general welfare of branch staff is maintained • Increasing the exposure of the branch, and utilising social media marketing, local campaigns to generate customer engagement and sales leads • Leading by example by achieving personal set targets covering all aspects of the retail branch • Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained Show less



Jet2.com and Jet2holidays

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Team Leader - Pre Travel Services

  • 2019 - Dec 2019

  • Lead, coach and motivate my team to deliver a professional, VIP customer service at all times. • Responsible for the management of a team of 15 advisors, including recruitment selection, performance reviews, ongoing coaching and development and carrying out any formal HR procedures as required • Responsible for the provision of accurate reporting to the Pre Travel Services Manager on my teams performance, productivity and individual KPI'S • Dealing with escalated customer queries to ensure high standards of service Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Deputy Superstore Manager

  • 2012 - 2019

  • Responsible for leading and supporting a team of 14 travel advisors in a busy fast paced environment • Seeking continuous improvement opportunities designed to improve customer satisfaction, loyalty and grow our business. • Leading and inspiring my team and encouraging the team to be proactive, and drive a high sales performance culture • Encouraging personal development though SMART objectives and SLA’s • Performance managing the team whilst setting high performance standards that drive engagement and motivate the team to exceed all company, sales and service targets. •Accountable for the balancing of accounts, compliance to company procedures and health and safety. Show less



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Housekeeping Supervisor

  • 2011 - 2012



First Choice Holidays

• United Kingdom
• 1 - 100 Employee

• Travel Advisor

  • 2010 - 2011