Experience

Aries Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director, Client and Product Strategy

  • Oct 2022 - Present



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Senior Manager, Digital & Stores Solutions Delivery

  • Oct 2019 - Oct 2022

  My proudest achievements were the opportunities to leverage my role to help others transition into career paths they love.Leadership development, recruiting, and vendor management for a team of up to 15 geographically distributed FTE and contractor Business Analysts supporting a rapidly expanding Digital and Stores portfolio across the Global Home Office, APAC, and EMEA regions in partnership with Digital Product Management, Engineering, and Store Operations teams. Areas of focus include Customer & Store Associate Facing Apps, Web, Personalization, Loyalty, Payments, Omnichannel (BOPIS, RIS, OIS), POS & mPOS, OMS, PIM/MDM, and new digital markets• Developed and organized the BA team structure, role expectations, growth pipeline, and staffing considerations• Established and grew an onboarding center of excellence• Oversaw and evolved the requirements discovery, user story writing, and feature development approach• Evaluation and selection of diagramming tools• Coordinated JIRA usage alignment across all development teams to implement a means for tracking features supporting a given project/workstream across all ITAdditionally, when directly supporting innovation initiatives, I served as a Business Architect collaborating directly with Enterprise Architecture, Engineering, Product, UX, and 3rd party vendors to identify enterprise solutions and capabilities that aligned with business priorities and objectives:• Drove and facilitated the right discussions to identify business capabilities in relation to current and future business objectives with internal partners and 3rd party vendors• Supported overall scoping and planning activities• Developed artifacts to help bridge the gap between strategy and execution• Researched potential solutions in collaboration with engineering teams and evaluated technical concerns and trade-offs with business leaders• Reviewed vendor MSAs, SOWs, and API documentation Show less

• Manager, Digital & Stores Business Analysis

  • Jul 2016 - Oct 2019

  Adapted and scaled BA practices in support of a waterfall-to-agile transformation introducing proxy Product Owner roles with Product Management and business stakeholders. Standardized user story templates, refined inception practices, and formalized an onboarding initiative that reduced new hire ramp up times by 50%. Grew the organization's bench strength of BAs familiar with operating under Agile values and practices from 2 to 11 within the first 6 months.Kickstarted inaugural launch of the following key initiatives and transitioned to junior BA's for ongoing support:• Personalization• mPOS: Android app combining omnichannel and e-commerce functionality launched to all US stores within 6 months for Black Friday; scaled to 12 countries and 10 languages.• PIM/MDM product data transformation from collection-level to color-level merchandising across HCL Commerce (formerly IBM WebSphere) and Salesforce Commerce Cloud (formerly Demandware)• Cash/Debit for OiS• Web Accessibility• Gift Card provider integration• ApplePay for Web• Venmo• Pickup Point Delivery Methods Show less

• Subject Matter Expert: Checkout

  • Dec 2015 - Jul 2016

  Business Analyst leading the discovery and delivery of an L2 Inc. recognized checkout redesign across 3 brands for 5 site regions



2Checkout (now Verifone)

• United States
• Software Development
• 100 - 200 Employee

• Product Manager, Payments

  • Dec 2014 - Dec 2015

  Led a squad of 4 in an early-stage environment to maintain and enhance dynamic payment routing and settlement reconciliation with gateway and acquiring banks. Responsible for identifying the OKRs and roadmap with the CFO, Controller, and Product leadership.• Realized $600,000 in annual cost avoidance by organizing a repeatable playbook with engineering and business partnerships to implement urgent gateway/acquirer routing changes in response to card network revised compliance specs for PSPs• Consolidated automated settlement reconciliation across multiple payment routes to cut manual exception reconciliation efforts by 50% Show less

• Senior Business Analyst

  • Apr 2014 - Dec 2014

  Enabled a shift in merchant payout frequency from weekly to daily by producing an architecture diagram mapping the end-to-end merchant payout process by partnering with Finance, Engineering, and inspecting Perl scripts.• Collaborated with Product Management, Engineering, and QA to design and execute a migration from Version One to Atlassian JIRA and JIRA Service Desk without disrupting the active bi-weekly Sprint cycle, resulting in company-wide adoption and $10,000 annual cost savings• Atlassian JIRA Administrator for 100+ users. Facilitated workshops to map internal SDLC processes and construct JIRA workflows, issue types, and screens while highlighting candidates for process improvement Show less



Sogeti

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Consultant, Digital Business Analyst

  • Jan 2011 - Apr 2014

  Provided requirements gathering, elicitation, and facilitation services to Abercrombie & Fitch as a Lead Business Analyst supporting numerous projects that enhanced the organization’s global direct-to-consumer ecommerce expansion across 4 brands and 5 site regions. Key projects included: • My Account • Checkout Redesign • International & Alternative Payments • Mobile Web Redesign • Loyalty • Websphere Commerce API Provided requirements gathering, elicitation, and facilitation services to Abercrombie & Fitch as a Lead Business Analyst supporting numerous projects that enhanced the organization’s global direct-to-consumer ecommerce expansion across 4 brands and 5 site regions. Key projects included: • My Account • Checkout Redesign • International & Alternative Payments • Mobile Web Redesign • Loyalty • Websphere Commerce API



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Advisory Consultant

  • Aug 2008 - Jan 2011

  Evaluated internal controls for risk mitigation, and identified opportunities for enhancements and deficiency remediation regarding app security, info systems operations, physical security, change control, business processes, and SOD for SOX 404 and SAS-70 Type II risk assessments within manufacturing, retail, financial services, utilities, insurance, and the federal government. • IT Audit Site Testing Lead for the United States Postal Service's response to the Postal Reform Act of 2006, making USPS the only federal agency to face such a requirement and becoming one of the largest SOX implementations globally Show less



Ohio University

• United States
• Higher Education
• 700 & Above Employee

• Independent Consultant

  • Feb 2007 - Jun 2008

  Won RFP bid to enable remote user access to search, reconcile, and generate quarterly expenditure reports. Consulted with the Budget Officer and IT management to analyze the Monthly Expenditures & Reconciliation process to implement solutions improving efficiency, oversight, and data retention. Co-designed and developed a centralized expense reconciliation database for the college’s 8 departments using C#.Net. Won RFP bid to enable remote user access to search, reconcile, and generate quarterly expenditure reports. Consulted with the Budget Officer and IT management to analyze the Monthly Expenditures & Reconciliation process to implement solutions improving efficiency, oversight, and data retention. Co-designed and developed a centralized expense reconciliation database for the college’s 8 departments using C#.Net.