Senior IT Support Analyst

• Mar 2022 - Present

IT Retail Solutions Manager

• May 2014 - Apr 2022

I lead a team that partners with the Business for delivering complete solutions for their technology and business needs. We look to create efficiency and improve the current business processes, where we can add value by reducing labor costs or creating a simpler consistent business process. We always work to build scalable solutions and look for opportunities to proactively meet business needs. I lead a team that partners with the Business for delivering complete solutions for their technology and business needs. We look to create efficiency and improve the current business processes, where we can add value by reducing labor costs or creating a simpler consistent business process. We always work to build scalable solutions and look for opportunities to proactively meet business needs.

Client Services Manager

• May 1999 - May 2014

Managing the Service Desk, Desktop Support, Video Conferencing and Student Computer lab Teams. Process owner of Service Request Fulfilment and Incident Management. Lead small and medium sized projects in Client Services and infrastructure services. Create new efficacies and polices to help with the operations of Client Services. Managing the Service Desk, Desktop Support, Video Conferencing and Student Computer lab Teams. Process owner of Service Request Fulfilment and Incident Management. Lead small and medium sized projects in Client Services and infrastructure services. Create new efficacies and polices to help with the operations of Client Services.