Senior Associate Consultant

• Nov 2022 - Present

Associate Consultant

• Sep 2021 - Nov 2022

Sr Associate Consultant

• Jan 2019 - Sep 2021

· Consult with clients on comprehensive service line workflows· Provide project deliverable outcomes within strict deadlines· Work with client to map out stop-start-continue processes to determine how the system will be designed and tested· Identify, resolve and report solution status, risks, and issues to clients and project leadership· Coach clients on data collection and system design requirements· Analyze client specs to determine optimal solution build and implementation· Research best uses and practices; design and implement solution; and educate clients throughout each project

Senior Support Analyst

• Nov 2015 - Feb 2019

· Provide technical and application support to providers and clinicians· Perform daily ticket audits on completed work requests· Develop, educate, and transfer knowledge materials for associates and clients· Investigate, analyze and provide solutions for service requests from clients· Assist in a variety of team projects when needed· Assist in managing relationships with multiple clients through audits and monthly reviews· Act as an informal leader, mentoring new associates through their training process

Marketing Assistant

• Apr 2015 - Sep 2015

• Manage and schedule 20+ employees • Coordinate Mascot and Team Rockey appearances • Work with Marketing Department to plan and execute community events • Create and edit daily game scripts and music productions • Assist with the coordination and implementation of Kids’ Club • Work with Daktronics software to update daily graphics and themes • Develop and coordinate daily promotions and team theme nights • Manage and schedule 20+ employees • Coordinate Mascot and Team Rockey appearances • Work with Marketing Department to plan and execute community events • Create and edit daily game scripts and music productions • Assist with the coordination and implementation of Kids’ Club • Work with Daktronics software to update daily graphics and themes • Develop and coordinate daily promotions and team theme nights

Assistant In-Game Entertainment Intern

• Sep 2014 - Dec 2014

• Worked with production crew to execute in-game promotions • Promoted athletic events through social media platforms • Assisted with implementation of on-campus marketing plan • Assisted in community relations events involving the athletic department • Distributed news releases and promotional flyers to surrounding areas • Worked with production crew to execute in-game promotions • Promoted athletic events through social media platforms • Assisted with implementation of on-campus marketing plan • Assisted in community relations events involving the athletic department • Distributed news releases and promotional flyers to surrounding areas

Supervisor

• Feb 2012 - Dec 2014

• Supervised and managed 5 to 10 employees during sporting events • Supervised and managed 5 to 10 employees during sporting events

Promotions and Marketing Intern

• May 2014 - Sep 2014

• Developed new marketing strategies and company branding opportunities • Worked with the production crew to execute in-game promotions • Assisted with writing pre-game scripts • Provided existing clients with new promotional information • Helped with event planning for theme nights and nightly promotions • Performed marketing research • Expanded social media content for team accounts • Engaged in community relations events involving the organization • Completed day-to-day office duties and operations of the promotions department

Public Relations Editor

• Oct 2012 - Aug 2014

• Prepared and edited press releases • Used current social media outlets to distribute information to the public • Developed news story ideas, media kits, and draft media relations material • Used Adobe Suite to create posters and flyers for various clients • Wrote, reviewed and edited various communications articles and releases • Prepared and edited press releases • Used current social media outlets to distribute information to the public • Developed news story ideas, media kits, and draft media relations material • Used Adobe Suite to create posters and flyers for various clients • Wrote, reviewed and edited various communications articles and releases